Sold by: Amazon Web ServicesÂ
Deployed on AWS
Amazon Connect is an AI-powered customer experience solution that makes it easy to deliver exceptional experiences at every customer touchpoint without cost-based compromises.
Overview
Amazon Connect is transforming customer service with the most comprehensive AI-powered customer experience solution for enterprises and contact centers.
Built on the same technology Amazon uses to handle billions of global customer interactions annually, Amazon Connect delivers instant, personalized service across voice, chat, and self-service channels. With unlimited AI capabilities built in, not bolted on, enterprises can enhance every customer interaction without cost trade-offs, making decisions based on priority instead of budget constraints.
Launch your contact center in minutes with pay-as-you-go pricing and prove value quickly without upfront costs or long-term commitments. Amazon Connect transforms routine contact center interactions into memorable moments by combining autonomous AI agents that handle everyday inquiries independently with real-time guidance for human agents on complex issues, creating seamless collaboration between AI and human expertise. The solution integrates effortlessly with third-party tools and AWS services, enabling proactive communications that solve issues before customers discover them. This gives your enterprise the flexibility without complexity, whether you are early in your CX modernization journey or ready to scale enterprise-wide.
Over 1,000 enterprises worldwide including Toyota, United Airlines, Capital One, Expedia, and many more, trust Amazon Connect to transform their customer experience with AI-powered operational excellence from day one.
Highlights
- AI Everywhere - Consistent Customer Experiences Across All Channels: Track 100% of customer interactions with real-time visibility into performance and quality across voice, chat, and self-service. AI maintains complete conversation history and provides agents with instant guidance. One unified dashboard delivers insights to optimize staffing and resolve issues faster. Fragmented data is unified into continuous conversations, eliminating customer repetition.
- Agentic AI & Self-Service: With agentic AI embedded across the customer journey, deliver intelligent self-service that autonomously resolves issues 24/7. Whether customers need AI or human assistance, Connect captures insights at every touchpoint, boosting productivity while cutting costs. Personalized recommendations anticipate needs, converting interactions into memorable moments that drive customer lifetime value.
- Enterprise-Grade Scalability with Pay-As-You-Go Pricing: Scale effortlessly with flexible pay-as-you-go pricing with no upfront costs, minimum fees, long-term commitments, or peak capacity charges. Move to an agentic future with continuous innovation without the need to upgrade or migrate. Pay one price for unlimited AI capabilities or choose features a la carte based on your needs.
Details
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Deployed on AWS
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Delivery details
Software as a Service (SaaS)
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Migrate to Amazon Connect in as little as 6 weeks. Enable your admins to ensure success beyond the implementation. Flexible support options are available.
Looking to use Amazon Connect to build your own contact center, but struggling to get started? Goclouds Data's "Amazon Connect QuickStart" provides a one-stop and "out of the box" solution, allowing customers to complete the rapid deployment of Amazon Connect within a few days to two weeks without having to acquire too much professional knowledge. We’ll implement the features you need and provide full training and support to help you make the most of the Amazon Connect portfolio.
Supercharge Amazon Connect with ConnectPath CX the low-cost contact center solution built on Amazon Connect. ConnectPath CX adds dozens of features to Amazon Connect including Email, SMS\text, Agent\Agent Chat & Call. 14 day Free Trial.
Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and interactions from your mobile device. It is available for Android and iOS. Start your 10-day free trial today.
Professional Service support for IVR migration and transformation.
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