Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML).

Many industries, such as aviation, finance, e-commerce, tourism, education, media, etc., would like to take advantage of Amazon Connect's flexibility, open platform, powerful contact flow, and AI capabilities such as intelligent voice quality inspection to quickly build their own intelligence Contact Center. However, it always takes a long time to build and launch Amazon Connect for most of our customers since many of them are not familiar with AWS or Amazon Connect.

Goclouds Data provides these customers with a one-stop solution, allowing customers to quickly take the advantage of Amazon Connect without spending time researching various complex features of Amazon Connect, and communicate with their end-user on the phone or chat directly.

What does Goclouds Data's professional services include?

Goclouds Data will provide professional Amazon Connect experts to complete the configuration of Amazon Connect services directly in our customer's AWS environment according to customer needs, so that customers can experience the feature of Amazon Connect out of the box.

1. Amazon Connect QuickStart

• Create instance of Amazon Connect
• Apply for Amazon Connect phone number
• Phone number porting (optional)
• Create management account and customer service account
• Create agent and queue (batch import)
• Caller display customer information
• Smart Quality Inspection
• Contact Lens rule setting
• Call records
• Other advanced configuration

2. IVR configuration

• Contact flow settings
• Support language selection, business selection
• Support multiple languages
• Queuing mechanism
• Peak traffic coping mechanism (callback mechanism)
• Transfer to agent
• Support multi-agent queue setting
• Set service hours globally
• Satisfaction evaluation

3. Customer training

About Goclouds Data

Goclouds Data, AWS Advanced tier partner, China's leading cloud service provider, provides users with one-stop managed services from cloud cost assessment, cloud migration to cloud management and cloud operation and maintenance in the process of migrating to cloud. Goclouds Data is the first and only partner in China that has obtained the Amazon Connect SDP. Goclouds Data has successfully helped dozens of customers complete the rapid configuration of Amazon Connect. The professional and reliable service team provides customers with professional and reliable consulting planning and deployment implementation services, so that customers can comfortably embrace the convenience and advantages brought by cloud computing.