Amazon Connect QuickStart

Customers choose Amazon Connect for its scalability, flexibility, and unbridled potential. Our Customer Experience (CX) team focuses on helping customers to implement and adopt Amazon Connect in their organization. With over 100 Connect implementations collectively among the team, our experts ensure you migrate efficiently to Connect and are positioned to operate and grow as your business warrants.

We want to make sure you are deploying and using Amazon Connect the right way. To make sure you're using this solution efficiently and effectively, we developed a package called Connect QuickStart which is filled with professional services and guidance that will help you take Amazon Connect to the next level.

The Connect QuickStart package for Amazon Connect provides the discovery of your requirements, implementation of Connect & Lex, UAT, training, and go-live support, all in a 6-week timeline.

Our Connect QuickStart offer provides a predictable migration to Amazon Connect, including:

• Up to 100 agents
• Up to 5 call flows and 5 queues
• Up to 20 total menu items
• Announce Estimated Wait Time in Queue
• 100% Call Recording
• Implement ContactLens for transcription, sentiment analysis, and call categorization - Text-based Lex bot for FAQs (up to 10 intents or 20 responses)
• Live chat with agents
• Refinement and Training of the out-of-box reports for Real-Time and Historical data
• Knowledge Transfer session to equip your administrator(s) with the operational details
• Softphone integration with Salesforce, Zendesk, or ServiceNOW.

We also offer connectors for Microsoft Dynamics, Cherwell, and Avanti