Amazon Connect Customer
Amazon Web ServicesExternal reviews
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Cloud Based Contact Centers? Now, Amazon has literally thought of everything!!
What do you like best about the product?
Cloud Based Contact Centers? Now, Amazon has literally thought of everything!! Take everything fantastic about Amazon technologies and offerings and put them into the contact center. This product is a game changer especially when compared to the archaeic software that's available. It was deployed very quickly and the pricing ensures that you only pay for the usage.
What do you dislike about the product?
No WFM is provided but you can stream contact data using Amazon Kinesis.
No Outbound capabilities.
No Outbound capabilities.
What problems is the product solving and how is that benefiting you?
Agent numbers are constantly changing and the solution ensures that scaling within the contact center is done appropriately. We were also seeking a better way to back up the data and this solved both goals.
Recommendations to others considering the product:
When thinking about the trends involving the cloud, automations, and user experience Amazon Connect literally mashes them all together. It's worth compared the connect platform and self service experience to your current contact center software.
Game changer!
What do you like best about the product?
This solution is very intuitive and friendly to use by having an easy to use GUI where you can define custom business processes for all your call routing needs.
What do you dislike about the product?
Custom code maybe required for more complex business scenarios.
What problems is the product solving and how is that benefiting you?
The ability to route calls to a representative based on time of day.
Great contact center service
What do you like best about the product?
We have done a few POC's, but have not switched over to Amazon Connect yet due to contractual agreements with current vendor. Once we are out of contract, we are doing the switch.
What do you dislike about the product?
Our lock in with current vendor - have no complains about Amazon Connect
What problems is the product solving and how is that benefiting you?
Contact center
Easy to configure, Pay-as-you-go pricing
What do you like best about the product?
Empowers business users to control contact flows without needed development work. Improves speed to market and allows for continous innovation.
What do you dislike about the product?
Some features available on legacy platforms are not readily available out-of-the-box. But being an open platform, it's easy to enable these through other AWS services.
What problems is the product solving and how is that benefiting you?
Automating customer interactions that are low-value and don'e need to go to a human.
Connect meets our needs perfectly
What do you like best about the product?
Connect makes it extremely easy to quickly acomplish the calls I need to make.
What do you dislike about the product?
When you have to enter in an extension during the call it can be a bit cumbersome to have to get to the dial pad and then remove it
What problems is the product solving and how is that benefiting you?
Being able to effectively reach our clients and quickly move from one call to the next
Great fast customer service connectivity and funny
What do you like best about the product?
what i liked best about the amzon connectivity is that it is resourceful
What do you dislike about the product?
i didnt like that it was kind of hard to set up
What problems is the product solving and how is that benefiting you?
wondering how to get profits up
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