Amazon Connect Customer
Amazon Web ServicesExternal reviews
85 reviews
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It's very effective service offered by amazon to fulfill redudent work and effective with IVR
What do you like best about the product?
Amazon connect can be helpful for the small businesses, who wants to offer customer service and with minimal resources. They can support customer on call and can also give FAQ answer on calls. it can be used to book an appointment or to know any details. Speech to text can bring more user friendly ness to traditional IVR systems.
What do you dislike about the product?
While working I never find flaws, sometimes due to noise it can not be that effective as it may take wrong input. Overall it's good for the contact center support.
What problems is the product solving and how is that benefiting you?
I have worked on project for insurance companies that can support customer oncall for FAQ's such as what is premium amount and what is due dates. Connect makes it interactive and user friendly
I had a really good experience with Amazon Connect.
What do you like best about the product?
It's very easy to use. Building call flows with UI builder and integration with Lex and Lambda works like charm.
What do you dislike about the product?
The CCP is too minimal and certain contact center related features are missing
What problems is the product solving and how is that benefiting you?
For a large US bank we transformed their on premise contact center to Connect in 6 months. The cost savings were high.
High quality everything
What do you like best about the product?
I really like the real-time and historical metrics that can be put in a dashboard, and I can connect with other software. You don't need to install any additional software you can just start using it right away. The reporting is clean, modern, easily customized and the interface is by far the most simplistic one.
What do you dislike about the product?
So far not facing any bigger issues with Amazon Connect. Just the option to implement much more is there ...
What problems is the product solving and how is that benefiting you?
You can set up a business center where you will get all the basics covered. The high-quality audio is the real deal here.
Good one!
What do you like best about the product?
It's so simple and easy to use, no previous training needed.
What do you dislike about the product?
The reports are sometimes not easy to operate, but overall, good.
What problems is the product solving and how is that benefiting you?
Using it to communicate with business partners.
Recommendations to others considering the product:
Sure.
Connect review for large call centers
What do you like best about the product?
Like how easy it is to get setup and running within few hours.
What do you dislike about the product?
Calls flows migration from dev environments to prod as it is tedious
What problems is the product solving and how is that benefiting you?
Call center. It is easy to setup.
Amazon Connect
What do you like best about the product?
Ease to customize our customer care and sales experiences.
What do you dislike about the product?
Scalability limits set too low. Critical features are not yet available in AC.
What problems is the product solving and how is that benefiting you?
We have replaced our previous contact center technology with AC. Benefits will enable us to re-image how we connect with and support our customers.
Turn your cost center into a profit center
What do you like best about the product?
The ability to only be charged for what you use and be able to scale to any size at any time.
What do you dislike about the product?
Product is still maturing so integrating will contact center needed soluitons are not yet readily out of the box available.
What problems is the product solving and how is that benefiting you?
To have a secure platform and be able to turn up a contact center quiickly
Recommendations to others considering the product:
Go for it
Great up and coming platform
What do you like best about the product?
The Amazon Connect platform provides a tremendous amount of flexibility that enables companies to build as needed.
What do you dislike about the product?
User interface experience could be more intuitive
What problems is the product solving and how is that benefiting you?
Basic contact center services
contact center
What do you like best about the product?
the ease of onboarding and design of call flows
What do you dislike about the product?
difficulties with biometrics integration
What problems is the product solving and how is that benefiting you?
transform contact center
Great tool for call center and phone traffic
What do you like best about the product?
Amazon connect lets you not only take calls but track agents and do contact search for past calls. Also for easy tracking of all people logged in and what their status is.
What do you dislike about the product?
The status menu can bug out. If you get a call while changing statuses it locks you out from trying to change your status, easily fixed but annoying.
What problems is the product solving and how is that benefiting you?
Simple customer connection and being able to help them fix issues and gather feedback on products and requests.
Recommendations to others considering the product:
for handling any sort of phone traffic, this will help you get it done!
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