Amazon Connect
Amazon Web ServicesExternal reviews
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Amazon Connect Review
What do you like best about the product?
It's very adaptable and allows you to find information that you have an interest in. For example, most things are very customizable, especially with reports.
What do you dislike about the product?
I'm not a super huge fan of some of the refresh settings on dashboards. I wish we could make things more real-time.
What problems is the product solving and how is that benefiting you?
Amazon Connect is saving us a ton of money as a company. It's also allowing us to source our phones and server usage solely through Amazon - which eliminates us having to rely on a large amount of 3rd party providers.
Recommendations to others considering the product:
Amazon is a great company - continue to provide feedback about their products and it will come along very well.
Very simple interface and reliable service.
What do you like best about the product?
How simple the calling interface is. Its a very easy to use panel that is very straight forward.
What do you dislike about the product?
Not the most intuitive path for call functions like conference or transfer.
What problems is the product solving and how is that benefiting you?
Extremely flexible and easy to use from anywhere. I can work from home seamlessly.
Easy to use and reliable,
What do you like best about the product?
I like that it is easy to make calls. It is easy to use the keypad or manually enter in a number.
What do you dislike about the product?
Could be expanded to have more functionalities. It works well, but feels basic at times.
What problems is the product solving and how is that benefiting you?
Calling customers internally and externally. Easy to reach someone.
Recommendations to others considering the product:
Give it a try, worth your time. Easy to use and easy to set up.
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