Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Setup and Lead Management, But Pricey
What do you like best about the product?
I find Salesforce Sales Cloud very easy to set up, which is a significant advantage for me. The platform also excels in managing leads, a feature I find incredibly useful. It effectively supports our sales team and solutions, which enhances our overall sales operations.
What do you dislike about the product?
The cost.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud helps manage leads and campaigns effectively, benefiting our sales team operation.
Robust Features, But High Licensing Costs
What do you like best about the product?
I appreciate how Salesforce Sales Cloud allows us to easily view our opportunity pipeline for forecasting new business, which has been immensely helpful. The platform enables us to create flows and processes for presales, enhancing our efficiency. Additionally, I find having up-to-date leads and contact information incredibly beneficial. The reporting feature is very useful, and I value the ability to customize information as needed.
What do you dislike about the product?
I found the setup process to be quite challenging initially. It was difficult to get the right decision-makers to determine roles and credentials, which involved coordinating with busy executives to make decisions that would impact the entire organization during the initial configuration. Additionally, I believe the licensing costs could be more affordable.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to track the opportunity pipeline, improve forecasting, generate presales processes, and keep updated lead and contact information.
Streamlined Process with Agent Force, but Needs Built-in Document Signing
What do you like best about the product?
The entire process is streamlined, and with agent force, it requires much less manual effort.
What do you dislike about the product?
Since company have been using it , there should have been an u build document signing mechanism
What problems is the product solving and how is that benefiting you?
The sales process
Great Check-In/Out Feature, But Disliked the App Overall
What do you like best about the product?
I believe the check-in and check-out function is the most important feature.
What do you dislike about the product?
I didn't really like the app. I think it needs more offline functions.
What problems is the product solving and how is that benefiting you?
The agent handles sales within the territory.
Great for Lead Management, Not a Fan of Activity Feature
What do you like best about the product?
Account that can see 360 view of my customers
What do you dislike about the product?
activity that hard to analyse and reporting
What problems is the product solving and how is that benefiting you?
See my customers 360 view
Improve productivity, but limited in KPIs
What do you like best about the product?
That helps us improve the issue of capturing new leads by increasing the productivity of our business
What do you dislike about the product?
We may not be able to obtain all the KPIs of our company with what our licensing provides us. Migrate to other platforms.
What problems is the product solving and how is that benefiting you?
It helps me improve business productivity, as it helps me obtain important information from my clients.
Great Data Consolidation and Integration with Agents
What do you like best about the product?
Data cosolidation and integration with agents
What do you dislike about the product?
Nothing I can think off at the moment. It’s seems to work well with Salesforce platform
What problems is the product solving and how is that benefiting you?
Connect sales information with marketing team
Most Functional Cloud in Salesforce, but Issues with Borgoña in the Core
What do you like best about the product?
Is the most funcional Cloud I’m salesforce
What do you dislike about the product?
Borgoña about the cloud in Salesforce core
What problems is the product solving and how is that benefiting you?
I dont think
Great for Tracking Opportunities, But Lacks Automation for Projections
What do you like best about the product?
I like that it helps keep track with opportunities
What do you dislike about the product?
No automation to hwlp with projection for opportunities
What problems is the product solving and how is that benefiting you?
Understand our pipeljne
Simplifies Sales and Delivers Excellent Reporting
What do you like best about the product?
Making sales a lot easier and allow for great reporting.
What do you dislike about the product?
No dislikes at this time. Very happy with the AI.
What problems is the product solving and how is that benefiting you?
Reporting. It makes reporting a lot easier.
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