Sold by: Salesforce, Inc.
Deployed on AWS
In an Agentic Enterprise, sales leads are never missed, every rep is elevated with real-time insights and automation, pipeline intelligence works around the clock, and customer relationships deepen through personalized engagement, all guided by human judgment at the center
4.5
Overview
Every seller has one job: crush their quota in 90 days. But human capacity has always been the ceiling on revenue growth, and the system built to help sellers has been working against them for 20 years, stealing 70% of their day before they ever talk to a customer. Agentforce Sales changes that. It's the only complete system built to run the entire revenue cycle, so sellers don't need anything else. Sellers become the strategic relationship architects their customers actually need, every lead is worked, every deal advances, and revenue grows faster than headcount.
Highlights
- Agentforce Sales: AI agents can prospect, book meetings, coach reps, and streamline quoting, maximizing productivity at every stage of the sales cycle. Agentforce Sales delivers trusted, accurate support for every sales member. With Data 360 seamlessly connecting CRM and third-party data, Agentforce leverages RAG to ensure relevant insights are readily available. This combination of AI and data supercharges seller productivity, improves customer experiences and accelerates growth.
- Sales Data: Close deals faster with better sales data, all in one place. Capture activities and update your CRM automatically. Harmonize your disparate data from any source in Salesforce for a complete view of your business using Data 360. Empower sellers with more accurate insights and relevant AI grounded in your data, all powered by the Salesforce Platform.
- Automation on a Single Platform: Simplify your tech stack by managing your entire sales process and team on an integrated platform. Close pipeline gaps with targeted sales programs. Scale fast by effectively engaging and managing partners. Streamline the revenue lifecycle with revenue and orders. Ignite sales performance with data-driven planning and transparent commissions. With Agentforce Sales, every element is connected and native to CRM, reducing costs & improving visibility and efficiency.
Details
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Delivery method
Deployed on AWS
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Delivery details
Software as a Service (SaaS)
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Customer reviews
Pankaj S.
Centralised Ticket Tracking and Customer History
Reviewed on Jun 01, 2026
Review provided by G2
What do you like best about the product?
Salesforce has significantly improved how our support team handles customer questions and service requests. The platform makes it easy to track tickets, manage customer interactions, and keep a complete communication history all in one place, which helps us stay organized and respond more consistently.
What do you dislike about the product?
The biggest drawback is the learning curve. As a new user, the interface can feel complex, and some workflows take multiple steps just to complete simple tasks. The customization options are powerful, but they can be hard to use effectively without proper training or reliable technical support.
What problems is the product solving and how is that benefiting you?
The platform helps automate routine sales tasks, track follow-ups, and make sure no potential opportunity is missed. Its real-time dashboards and reports provide clearer visibility into sales performance, pipeline health, and overall team productivity.
Jacob B.
Easy to Use but Occasionally Slow
Reviewed on May 31, 2026
Review provided by G2
What do you like best about the product?
I like how easy it is to use Agentforce Sales. It helps me keep track of my hours and PTO efficiently. The initial setup was easy, which is another plus.
What do you dislike about the product?
It's slow sometimes. It takes a while to load.
What problems is the product solving and how is that benefiting you?
I use Agentforce Sales to keep track of hours and PTO. It's easy to use.
Market Research
Powerful but complex. Worth it if you're ready to invest
Reviewed on May 29, 2026
Review provided by G2
What do you like best about the product?
The breadth of features is impressive. Pipeline management, reporting, and integrations all in one place. It also has a huge ecosystem of apps and a large community, so finding help or add-ons is rarely a problem.
What do you dislike about the product?
The learning curve is steep and the interface can feel cluttered. It also gets expensive quickly once you start adding users or features, and some basic things require way more clicks than they should.
What problems is the product solving and how is that benefiting you?
It keeps all customer and deal information centralized, so the sales team isn't chasing updates across emails and spreadsheets. The pipeline visibility helps prioritize where to focus, which saves time and reduces deals slipping through the cracks.
Ali A.
Safe, All-in-One Tool with Plenty of Option
Reviewed on May 28, 2026
Review provided by G2
What do you like best about the product?
It's safe with lot of option and you don't need to go somewhere else to do extra work.
What do you dislike about the product?
Some time it's so complicated to run and find something.
What problems is the product solving and how is that benefiting you?
I use to manage the client work and participation so it's helpful.
Verified User in Animation
Simple, Easy-to-Use Platform with a Well-Laid-Out Interface
Reviewed on May 28, 2026
Review provided by G2
What do you like best about the product?
Platform is vey simple and easy to use and everI can ything is laid out perfectly.
What do you dislike about the product?
I like the fact that it has many features and I can listen to my own calls
What problems is the product solving and how is that benefiting you?
Just being able to do my previous job so fast and easy and well thought out.