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    Agentforce Sales

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    Deployed on AWS
    In an Agentic Enterprise, sales leads are never missed, every rep is elevated with real-time insights and automation, pipeline intelligence works around the clock, and customer relationships deepen through personalized engagement, all guided by human judgment at the center
    4.5

    Overview

    Every seller has one job: crush their quota in 90 days. But human capacity has always been the ceiling on revenue growth, and the system built to help sellers has been working against them for 20 years, stealing 70% of their day before they ever talk to a customer. Agentforce Sales changes that. It's the only complete system built to run the entire revenue cycle, so sellers don't need anything else. Sellers become the strategic relationship architects their customers actually need, every lead is worked, every deal advances, and revenue grows faster than headcount.

    Highlights

    • Agentforce Sales: AI agents can prospect, book meetings, coach reps, and streamline quoting, maximizing productivity at every stage of the sales cycle. Agentforce Sales delivers trusted, accurate support for every sales member. With Data 360 seamlessly connecting CRM and third-party data, Agentforce leverages RAG to ensure relevant insights are readily available. This combination of AI and data supercharges seller productivity, improves customer experiences and accelerates growth.
    • Sales Data: Close deals faster with better sales data, all in one place. Capture activities and update your CRM automatically. Harmonize your disparate data from any source in Salesforce for a complete view of your business using Data 360. Empower sellers with more accurate insights and relevant AI grounded in your data, all powered by the Salesforce Platform.
    • Automation on a Single Platform: Simplify your tech stack by managing your entire sales process and team on an integrated platform. Close pipeline gaps with targeted sales programs. Scale fast by effectively engaging and managing partners. Streamline the revenue lifecycle with revenue and orders. Ignite sales performance with data-driven planning and transparent commissions. With Agentforce Sales, every element is connected and native to CRM, reducing costs & improving visibility and efficiency.

    Details

    Delivery method

    Deployed on AWS
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    Custom pricing options

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    Usage information

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    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

     Info
    4.5
    10032 ratings
    5 star
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    1 star
    68%
    27%
    3%
    1%
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    4 AWS reviews
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    10028 external reviews
    External reviews are from G2  and PeerSpot .
    Harshita R.

    Powerful Lead Tracking, Though the Many Options Take Time to Learn

    Reviewed on Oct 08, 2026
    Review provided by G2
    What do you like best about the product?
    I like having customer and prospect information available in one system instead of checking different spreadsheets or email. It helps me understand lead status, review previous interactions, update follow-up activities, and get a basic view of the sales pipelines as a trainee. It also gives me a better understanding of how sales teams manage prospects through different stages. The lead tracking and activity management features are my favorite. I can check the current status of a lead, see previous activities, and understand what follow-up needs to happen next. The interface is structured and provides a lot of information. It took me some time to understand the different sections, but regular use made navigation much easier. The integrations are helpful because sales and marketing activities usually involve CRM, communication, productivity, and project management tools. Connecting these systems reduces repeated data entry and makes collaboration easier.
    What do you dislike about the product?
    There are many features and configuration options which can be a little overwhelming initially. I sometimes need guidance to understand which fields, reports, or processes are relevant to my work. The platform becomes easier once I get familiar with the team's setup.
    What problems is the product solving and how is that benefiting you?
    It helps keep sales and marketing information organized and reduces dependency on separate spreadsheets for tracking prospects. I can see lead progress, follow-up activities, and customer information in one place. This makes it easier to coordinate with senior team members and understand which prospects or activities need attention. The lead tracking and activity management features are my favorites. I can check the current status of a lead, see previous activities, and understand what follow-up needs to happen next. The performance has been reliable for my daily activities such as checking leads, updating records, reviewing customer information, and monitoring sales tasks.
    Computer & Network Security

    Centralized Customer Information That Makes Work Easier

    Reviewed on Oct 05, 2026
    Review provided by G2
    What do you like best about the product?
    It's centralized customer information makes it easier to use
    What do you dislike about the product?
    It's expensive and complex to some degrees
    What problems is the product solving and how is that benefiting you?
    Manages customer and sales information making it easier for decision making
    Renewables & Environment

    Impressive Opportunity Tracking and Dashboards for Smarter Planning

    Reviewed on Oct 01, 2026
    Review provided by G2
    What do you like best about the product?
    The easy tracking of opportunities from starting to closure is very helpful and impressive, so able to see opportunities stages and sales activity in single tab. Also impressive dashboard allows for quick review and help us to proceed with planning.
    What do you dislike about the product?
    Very complex to use the software without training. As it has various functions so need training to handle.
    What problems is the product solving and how is that benefiting you?
    As a senior engineer, I am able to see my department dashboard, where we are leading and lagging and helps us to take future actions for that. Also performance review is easy for everyone.
    Nazu C.

    Powerful Automations, Steep Learning Curve

    Reviewed on Sep 25, 2026
    Review provided by G2
    What do you like best about the product?
    I like the automations and workflows in Agentforce Sales that help ensure no opportunities are missed, especially those close to closing or at risk. The full 360 customer view through the Sales Cloud is really beneficial. I also appreciate the reports and dashboards, which can be scheduled daily, weekly, or monthly, giving the executives and board a quick glance at the business status and allowing them to see any risky opportunities that need saving. Additionally, having access to Agentforce Sales on mobile is a big plus, as it lets me check everything I can on the desktop while on the go.
    What do you dislike about the product?
    The complexity of Agentforce Sales is quite overwhelming, particularly when it comes to creating workflows, as there's a significant learning curve involved. You have to learn flows and Apex, Salesforce's developer language, to create automations, which isn't easy for everyone. Troubleshooting workflows requires going into the debug logs and creating fault parts, adding to the difficulty. Although there are auditing tools to see changes made, the integration feels like it should be smoother and less trouble-prone.
    What problems is the product solving and how is that benefiting you?
    Agentforce Sales helps me bring prospects into CRM, create opportunities, automate follow-ups, and monitor at-risk prospects. The automations ensure no opportunity is missed, and I get a comprehensive view. Scheduled reports and dashboards keep our executives informed regularly.
    Computer Software

    Highly Customizable, but Too Complex to Navigate with an Old-Fashioned UI

    Reviewed on Sep 23, 2026
    Review provided by G2
    What do you like best about the product?
    It’s highly customizable, and it can store many different types of entities.
    What do you dislike about the product?
    Too complex to navigate, old fashioned UI
    What problems is the product solving and how is that benefiting you?
    Sales administration. Following potential and existing deals and customers
    View all reviews