Agentforce Sales

What do you like best about the product?

I like how easy it is to use Agentforce Sales (formerly Salesforce Sales Cloud). It makes life easier by having everything in one place. The initial setup was very easy, even though it was a long time ago.

What do you dislike about the product?

I have no dislikes

What problems is the product solving and how is that benefiting you?

Agentforce Sales makes life easier by having everything in one place. I use it to check updates, and find forms and info.

What do you like best about the product?

It’s an amazing platform that helps bring everything into one place, without making the workflow feel complicated. Most importantly, I like its automation features, which save a lot of manual effort—especially when managing multiple leads, follow-ups, and customer interactions. I also appreciate the customization options, because the team can adapt it to their own sales process instead of changing the way they work just to fit the software.

What do you dislike about the product?

For users who aren’t familiar with Salesforce products, it can feel a bit overwhelming at first. It offers a lot of features and customization options, so there’s definitely a learning curve before you get comfortable with it.

What problems is the product solving and how is that benefiting you?

It has basically resolved the problem of manual work in the sales process. Earlier, the sales team was spending a lot of time updating CRM records, preparing meeting notes, tracking follow-ups, and managing spreadsheets instead of actually selling. But once we started using Agentforce, it automated those repetitive tasks, which helps save time and keeps the data more accurate.

What do you like best about the product?

The agentic features are comprehensive, and they’re very well supported by extensive training across all capabilities.

What do you dislike about the product?

Agentforce subscriptions require careful understanding and ongoing management, especially for organizations working within a tight budget.

What problems is the product solving and how is that benefiting you?

It has significantly improved our data quality while also reducing the amount of admin time required.

What do you like best about the product?

it easy to work with it, love the training

What do you dislike about the product?

something has too much information, not properly

What problems is the product solving and how is that benefiting you?

It looks old need to be newer

What do you like best about the product?

Honestly? The fact that it actually remembers everything so I don't have to!

The UI has gotten really clean — everything is where you'd expect it to be, and the dashboard feels intuitive once you get past the initial setup. Pipeline visibility is lowkey a game-changer.
The AI nudges are chef's kiss — it literally tells you which deals need attention before they go cold, like a smart co-worker who never takes a lunch break.
And the integrations? Seamlessly connects with Gmail, Slack, LinkedIn, and basically every tool we already use. No more copy-pasting between tabs — everything just talks to each other. In sales, that alone saves hours every week.

What do you dislike about the product?

Honestly? The fact that it actually remembers everything so I don't have to!
The UI is surprisingly clean and intuitive — once you get past the setup, navigating the dashboard feels natural. Everything is where you'd expect it to be, and the pipeline view gives you that satisfying 'I have my life together' feeling.
Performance-wise, it handles large datasets and heavy pipelines without breaking a sweat — reports load fast, the system stays snappy even when the whole team is logged in and working at the same time. No frustrating lag when you need things done quickly.
The AI features are where it really shines though. It nudges you with things like 'hey, this deal's going cold, maybe follow up?' — like having a really organized co-worker who never forgets anything and never takes a lunch break.
And the integrations are just chef's kiss — Gmail, Slack, LinkedIn, WhatsApp, you name it. Everything connects smoothly so there's zero copy-pasting between tabs. No more living in 5 different tools at once. It just... flows.
Basically it turns the chaos of sales into something that almost feels manageable. And in sales, 'almost manageable' is basically a miracle.

What problems is the product solving and how is that benefiting you?

Honestly, it's solving the one problem every sales team secretly struggles with — organized chaos.
Before this, our process was basically vibes and sticky notes. Spreadsheets everywhere, follow-ups forgotten, deals falling through the cracks because nobody updated anything. Classic sales team stuff.
Here's what actually changed for us:
No more 'wait, where's that lead?' — Everything lives in one place now. The whole team is finally on the same page without endless 'any updates?' emails.
AI doing the heavy thinking — It tells you which deals are worth chasing and which are going cold. We stopped guessing and started actually prioritizing the right opportunities.
Integrations saving hours weekly — Because it connects with every tool we use, there's zero manual data entry. Information flows automatically, which means the team spends time selling, not copy-pasting.
Forecasting that actually makes sense — We went from gut-feeling numbers to real data-backed forecasts. Management started planning instead of guessing. Big difference.
ROI is real once you're past onboarding — Yes the setup takes effort and the pricing stings a little, but once the automations are running? The time saved on admin work alone justifies the cost.
Basically it turned our team from 'we're trying our best' to 'we actually know what we're doing' — and that feeling alone? Worth it.