Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Integration, but Difficult to Modify
What do you like best about the product?
I appreciate how well it integrates with the other objects.
What do you dislike about the product?
I find it frustrating that making changes to it requires so much effort overall.
What problems is the product solving and how is that benefiting you?
We wanted to see the field service reps in a map and the cases.
Great for Sales Management, But Person Accounts Need Improvement
What do you like best about the product?
Managing lead intake and the sales process
What do you dislike about the product?
Person accounts restrict some features when expanding use cases emerge
What problems is the product solving and how is that benefiting you?
Managing the lead intake and sales process
Great Experience with Sales Cloud, but Missing Some Stakeholder-Requested Features
What do you like best about the product?
It is the best and I have used the sales cloud a lot
What do you dislike about the product?
Some features that are requested by stakehders and it is not available
What problems is the product solving and how is that benefiting you?
Lead management and opportunity management
Great Contact Management, But Struggles with Tech Debt and Feature Expansion
What do you like best about the product?
Consolidation of contacts and accounts to a single location and ability to personalize our messaging.
What do you dislike about the product?
The ability to build new features without veering away from the core features salesforce rolls out. Constant tech debt from evolution of the product
What problems is the product solving and how is that benefiting you?
Manage our customer engagements across service, sales and other teams
Powerful CRM but Needs UI Improvements
What do you like best about the product?
I love that Salesforce Sales Cloud acts as a universal platform, allowing me to integrate with a variety of tools. It provides a unified place for marketing, sales, and service management, making it versatile and essential. Additionally, the abundance of resources and the widespread usage make finding expertise easy, enhancing my overall experience.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud to be quite time-consuming, especially in terms of ensuring all data was correctly input and organizing the metadata. Additionally, I would prefer if the interface were more user-friendly and streamlined; a cleaner interface would enhance usability.
What problems is the product solving and how is that benefiting you?
I use the product to track leads and customers, unifying customer prospect and lead data in one place, integrating with various tools and serving client needs efficiently across marketing, sales, and services.
Great Salesforce Integration, but Customization for Dealers Is Challenging
What do you like best about the product?
Connected to all our Salesforce stack, so it brings great insights
What do you dislike about the product?
Hard to customize in scale to all my dealers with different requests
What problems is the product solving and how is that benefiting you?
It is solving reports demands
Seamless Integration and Reliable Standard
What do you like best about the product?
It's the standard at this point and integrates well with the rest of our tech stack.
What do you dislike about the product?
Nothing comes to mind at this moment that I don't like.
What problems is the product solving and how is that benefiting you?
This is the platform that we use for all of our sales management as well as our sales analytics.
Streamlined Sales Management with Intuitive AI Features
What do you like best about the product?
I find Salesforce Sales Cloud incredibly easy to use and simple to set up, which was handled by my IT team with no issues. The AI features are very beneficial, as they enhance our interactions management. I also love the integration potential with platforms like HubSpot, ensuring everything is connected.
What do you dislike about the product?
I dislike the outdated interface design and believe it could look a lot better.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to consolidate customer and sales pipeline interactions in one place, enabling easy visibility and connections, enhanced by AI recommendations, while being easy to set up and use.
Great Customization and Data Tools, But Email Marketing Needs Improvement
What do you like best about the product?
Ability to customize of need be. Tools to assist with managing data.
What do you dislike about the product?
Would like more robust email marketing vs having 3rd party integrations.
What problems is the product solving and how is that benefiting you?
Shared data vs siloed applications.
Effortless Integration and Powerful Campaigning with Salesforce Maps
What do you like best about the product?
I appreciate the ease of setup and seamless integration with Salesforce, which made the onboarding process smooth. The drawing maps feature is incredibly useful, allowing precise targeting of prospects and the ability to easily export and use prospect lists for campaigns. It’s a fun and versatile tool that we utilize frequently. I find it highly efficient for managing territories and generating insightful reports. Overall, it’s a great tool that serves our needs perfectly.
What do you dislike about the product?
I do not dislike anything
What problems is the product solving and how is that benefiting you?
I use Salesforce Maps for territory management, drawing maps to target prospects, running reports, and creating campaigns, which makes my tasks efficient and streamlined.
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