SysAid
SysAidReviews from AWS customer
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Sysaid Review
What do you like best about the product?
Ease in for End User in creating tickets, ease for Admins to view and work on the ticket. Use of the workflows when created templates. Easy to teack tickets
What do you dislike about the product?
Lack of customization options for admins to create templates.
What problems is the product solving and how is that benefiting you?
Easy for end-users to create tickets; like how templates can be created, customizing and creating workflows are much easier. Again wish there was more customization optopns
Very good support, and great latest itterations of customizatons possible
What do you like best about the product?
great latest itterations of customizatons possible for change management and workflow
What do you dislike about the product?
Not much wrong with regards to possibilities and customizations
What problems is the product solving and how is that benefiting you?
Change management for Audit puroses at a financial institution under supervision
THE SYSTEM IS EASY AND INTUITIVE
What do you like best about the product?
The versatile way of data capture. The versatility of the platform, and that it improves the visibility and presentation of the reports that need to be used. the support experience they offer for the client
What do you dislike about the product?
For the moment, everything is fine. But the disadvantages: Some modules are not so clear and it is necessary to contact the client. Customization is a bit difficult and you may need to review the page several times before finalizing.
What problems is the product solving and how is that benefiting you?
The platform is improving the ability to train users, making it easier and more understandable. The reporting tool is top-notch. It has very high incidence and traceability.
Recommendations to others considering the product:
I recommend that you use SysAid, it is a very versatile and multifunctional platform.
great ticket system
What do you like best about the product?
easy to track activities, easy to export
What do you dislike about the product?
note fields too small. space between fields too wide
What problems is the product solving and how is that benefiting you?
NAV support
SysAid helped us solve most of my tech support problems.
What do you like best about the product?
The best thing about SysAid is that integrates a remote access solution.
What do you dislike about the product?
It could have an actual official translation to Portuguese. The one that's avaliable, has some small problems.
What problems is the product solving and how is that benefiting you?
My support tickets are much faster to solve because of the integration of Incidents and Requests, Assets Management, and remote support.
Peer Review 1
What do you like best about the product?
Ease of ticket creation for users and the ability to build out and/or add things we want. Reports are easy to run and customizations are pretty easy too when you want to add things but it's just learning it all that might take a little bit of time.
What do you dislike about the product?
Lack of help sometimes, when I contact the help desk there is so much back and forth that it's super wasteful of my time even trying to resolve issues. Lack of education on workflows. The videos out there aren't super helpful and don't explain step by step of what you need to do because after building a workflow you still have to create notifications etc and so more training would be great! Whether it's white papers published for people to retrieve, training videos with A LOT more detail and not so fast of running through things but rather keeping things simple would be great!
What problems is the product solving and how is that benefiting you?
People calling the help desk, it's a central resource for users and I've since been able to build out a facilities feature for those types of requests to be submitted for that team which they absolutely love!
SysAid Service is Fantastic!
What do you like best about the product?
The company I work for uses SysAid for ticketing PC issues and it improves my efficiency in assisting end-users and keeping a knowledge base up to date. We have been able to tweak items end-users see when submitting a ticket to help make things clearer to isolate that issue at hand so that IT can be successfully efficient! It can also track assets, which is nice but it can be expensive to add.
What do you dislike about the product?
The SysAid Agent service stops randomly and has to manually be restarted even with settings the recovery settings to restart the service it never works.
What problems is the product solving and how is that benefiting you?
I solve printing issues, PC updates, software issues, automation issues and much more. One nice feature is sending the user a response about the status or if I asked a question in the notes of the ticket the end-user receives an email to respond to the question at hand.
SysAider's Review
What do you like best about the product?
Autonomy. Service and Workflow automation.
With ticket automation, it sorts the tickets, directs, and assigns it to the appropriate desk or admin. This makes ITSM more efficient and frees more time.
With ticket automation, it sorts the tickets, directs, and assigns it to the appropriate desk or admin. This makes ITSM more efficient and frees more time.
What do you dislike about the product?
There are times in SysAid I want to preview attached pdf documents but couldn't. So I must download it again to my local drive to view them.
What problems is the product solving and how is that benefiting you?
We are using it as the database for all our IT incidents, requests, Asset and Projects data. Applying SysAid's analytical tools on the data to avoid reoccurring incidents and automate repetitive requests.
Self-service and admin portal and more
What do you like best about the product?
Self-service portal made our community members up to date with their existing incidents/requests. The FAQ portion helped us in lowering our total number of tickets.
What do you dislike about the product?
I wish there is an asset sign-out/sign-in feature. We loan out equipment and we have to use a totally different tool.
What problems is the product solving and how is that benefiting you?
The usual tech support questions from our community members. The workflow from sysaid is great. Service records can be auto-assigned and looking at the weekly metrics is so handy.
Sysaid is a versatile product. The asset agent is really cool!
What do you like best about the product?
The asset agent is probably the best feature. It is easy to receive tickets and close ticket. From the user Point of view, it allows them to eaist submit tickets.
What do you dislike about the product?
I do find it rather hard to create custom fields and personlization of the system. Did not feel comfortable with downloading and uploading an entire file. There
What problems is the product solving and how is that benefiting you?
Customer care and asset mgmt. assets are a big deal to us and Sysaid is a great tool for this. With the sysaid agent, it helps us track devices that are being used currently.
Recommendations to others considering the product:
Depends what the need it. SysAid is a really useful tool if we are looking at tracking inventory and stock.The good thing about this is that it allows you to install an agent on devices such as computers, servers that will auto track the amount if devices that are on the network.
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