Sold by: SysAid
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
4.5
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $968.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1,068.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1,068.00 |
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Delivery details
Software as a Service (SaaS)
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Support
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Customer reviews
Information Technology and Services
Easy Onboarding with Strong Ticketing and Incident Management
Reviewed on May 20, 2026
Review provided by G2
What do you like best about the product?
Easy to use and quick to onboard new users, Strong ticketing and incident management features
What do you dislike about the product?
Reporting and dashboards are limited/customisation is difficult
What problems is the product solving and how is that benefiting you?
It improves efficiency, organisation, and response times, allowing the IT team to deliver a more reliable and professional support service.
Barry Q.
Easy-to-Navigate, User-Friendly Interface
Reviewed on May 18, 2026
Review provided by G2
What do you like best about the product?
The frontend is Easy to navigate (user friendly interface)
What do you dislike about the product?
I struggled to connect to the API backend. Although a developer’s manual was shared, it still took me a while to understand and extract the specific data I needed for consumption.
What problems is the product solving and how is that benefiting you?
Sysaid provides a ticketing system that helps my organization resolve issues by assigning them to the appropriate team for handling and resolution.
Oil & Energy
SysAid’s Intuitive Automation and Built-In ITAM Boost Efficiency
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
The standout feature of SysAid is the agility of its automation engine. Unlike other enterprise tools that require a steep technical learning curve, SysAid allows us to configure routing rules and logical workflows very intuitively. The ability to have IT Asset Management (ITAM) natively integrated into the ticketing system is a true game-changer. It allows our team to diagnose hardware or software issues without switching consoles, which significantly accelerates our technical response time and improves overall efficiency.
What do you dislike about the product?
While the platform is extremely robust, the administrative interface has maintained a somewhat traditional design that could benefit from a more modern, 'cleaner' UI update. Additionally, while the reporting is deep and granular, building highly complex custom reports requires an initial time investment to fully master the available variables.
What problems is the product solving and how is that benefiting you?
We are primarily solving the fragmentation of information. Previously, our inventory and ticketing data lived in separate silos; with SysAid, we have centralized the entire asset ecosystem. This has benefited us by reducing the Tier 1 operational load through the Self-Service Portal, allowing my engineers to focus on more strategic infrastructure projects. Furthermore, the visibility we now have over license compliance and warranty lifecycles has greatly improved our annual budget planning and audit readiness.
Tim S.
Amazing, Helpful AI Agents
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
The AI Agents are amazing, very helpful!
What do you dislike about the product?
No current Mobile solution, very frustrating.
What problems is the product solving and how is that benefiting you?
We are currently using it for multiple Depts, from IT, HR, Payroll, PLC Support and more.
David J.
SysAid centralizes incidents and automates workflows for more efficient IT
Reviewed on May 05, 2026
Review provided by G2
What do you like best about the product?
What I value most about SysAid is its ability to centralize the management of incidents, changes, and assets on a single platform. The automation of workflows and rules significantly reduces the time spent on repetitive tasks, improving the efficiency of the IT team.
What do you dislike about the product?
The costs are high, but it greatly improves efficiency.
What problems is the product solving and how is that benefiting you?
With SysAid, we have centralized all management into a single platform, which allows us to have complete traceability of each ticket, automate assignments, and reduce manual errors. This translates into a significant reduction in resolution times and a clear improvement in team organization.