Sold by: SysAid
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
4.5
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
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Buyer guide
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $968.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1,068.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1,068.00 |
Dimensions summary
This listing offers three contract-based packages priced per unit: Help Desk, ITSM, and Enterprise. The tiers scale by organizational size and needs. Help Desk targets lean teams wanting core functions. ITSM fits mid-sized and mature organizations. Enterprise removes limits and suits teams of any size. All three include SysAid Copilot. You choose a package, then set your unit quantity, which typically reflects the number of agents and managed assets. Pricing rises as you move up tiers and add units. Contact the vendor to match a package and quantity to your organization.
Top-of-mind questions for buyers
A unit maps to a support agent using the system, not an end user. Your cost also reflects the number of managed assets, such as workstations, servers, and mobile devices. You set the unit quantity when you choose a package. More agents and assets raise the total.
Two metrics combine: the agent count you license and the volume of managed assets. Agent count usually drives the base cost. Asset volume adds to it as your inventory grows. Both apply together under one package. Moving to a higher package changes included capabilities, not the unit basis.
Help Desk covers core functions for lean teams. ITSM adds capabilities for mid-sized and mature organizations. Enterprise removes package limitations for teams of any size. All three include SysAid Copilot. You pick the package matching your maturity, then add units as needs change.
www.sysaid.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
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AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Nayheli G.
Efficient, Easy, and Hassle-Free Ticket Management
Reviewed on Oct 16, 2026
Review provided by G2
What do you like best about the product?
I like that SysAid organizes tickets by categories and indicates the urgency level of each one when it arrives on the platform. It's a good work tool that helps us solve the problems and failures that reach the plant. When we don't know what to do with a support ticket, the AI gives us advice and tips to solve it. So far, it has helped us a lot in our work, and we have worked well with it, without problems. The setup was easy, and we had no issues.
What do you dislike about the product?
That we cannot change the wallpaper to black
What problems is the product solving and how is that benefiting you?
When sometimes we don't know what to do with a support ticket, we use SysAid's AI, which gives us advice and tips to solve the problem.
Andres R.
AI that categorizes tickets and saves time: simple interface and great integration
Reviewed on Oct 16, 2026
Review provided by G2
What do you like best about the product?
I like this AI integration, it helps me a lot to categorize my tickets more easily, it also helps manage time, the interface is very simple to use and integrates very well with my other tools, it doesn't require many resources and the performance is optimal.
What do you dislike about the product?
I would like to have more configuration options, or be able to disable certain functions that I end up not using, my users have difficulty with the chat.
What problems is the product solving and how is that benefiting you?
It categorizes my tickets, making it easier for my IT departments to receive the ticket according to the corresponding department.
Marketing and Advertising
Effective automations and timely support, although licensing limits scalability
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
Incident management, request management and their workflows, automations, help with the AI administrator chatbot
What do you dislike about the product?
have licenses per agent, that is, if we are 50 agents, have a license for each one :(
What problems is the product solving and how is that benefiting you?
we have managed to reduce the times thanks to automations, the support has been timely, and the integrations through API have allowed us several internal processes
Frank K.
Growing Fast With Us, Expanding Functionality at the Right Pace
Reviewed on Jul 11, 2026
Review provided by G2
What do you like best about the product?
The product is still growing and expanding the functionality in the same pace where we need this for our growth
What do you dislike about the product?
It is feature rich and from time to time you need support to define the right parameters to make your customerzation
What problems is the product solving and how is that benefiting you?
Strong processes and perfect documentation and analysis
Banking
SysAid’s Ticketing, Automation, and Reporting Make Support Faster
Reviewed on Jul 09, 2026
Review provided by G2
What do you like best about the product?
What I like most about SysAid is its ticket management and automation features. These make it easier to manage incidents, resolve issues, improve response times, and minimize manual tasks. I also appreciate the reporting capabilities, since they provide useful insights into the support team’s performance.
What do you dislike about the product?
The user interface needs improvement. Although the platform offers many features, navigating through some modules is not very intuitive. Adding more flexibility to report creation would also enhance the overall user experience.
What problems is the product solving and how is that benefiting you?
Sysaid has helped us centralize our IT processes by giving us a single platform for incident handling, service request management, knowledge management, and ticket tracking. It has improved our response and resolution times through automation, and it has increased visibility into support performance through its reporting capabilities.