Sold by: SysAid
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
4.5
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $968.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1,068.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1,068.00 |
Vendor refund policy
for refund please contact us
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Connect with SysAid experts, learn best practices, and get the support you need to succeed.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Leisure, Travel & Tourism
AI-Powered Ticket Automation with Weekly Performance Insights
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
The ability to automate the ticketing process and their AI feature that helps with the solving of tickets. It also provides performance insights on a weekly basis. Hence allow us to keep track of what is happening in our IT department. It also has a self-help feature that users can maximize
What do you dislike about the product?
There is a limited to the number of assets that can be added to the SysAid Asset management module based on the license you purchased. It would be good if the Asset limit could be increased
What problems is the product solving and how is that benefiting you?
SysAid allows us to streamline our ticketing process more effectively. We can also view reports that show how quickly IT is responding to tickets. In addition, SysAid integrates with Active Directory, so once a user is set up in Active Directory, that user is automatically updated in SysAid.
Roman P.
User-Friendly Design with Smooth Module Connectivity
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
User friendly design.
Easy to use.
Good connectivity between modules.
Easy to use.
Good connectivity between modules.
What do you dislike about the product?
Sometimes is created multiple tickets on one submitted issue.
What problems is the product solving and how is that benefiting you?
In our company we used several different ticket system for different department. Now we all is using only SysAid so easy for all to crate tickets across departments. Better analyze of issues through tickets.
Semiconductors
Clean UI and Strong Self-Service, Though It Can Feel Unwieldy
Reviewed on Mar 24, 2026
Review provided by G2
What do you like best about the product?
Self-service portal, AI chatbot and agent integration, clean user interface
What do you dislike about the product?
Unwieldy categorization and grouping. Maybe a better guidance or best practices in this area would help clients keep the problem in check.
What problems is the product solving and how is that benefiting you?
Control over IT processes.
Straightforward support.
Asset management.
Straightforward support.
Asset management.
Devesh S.
Automation and Self-Service That Boost Efficiency
Reviewed on Mar 20, 2026
Review provided by G2
What do you like best about the product?
Automation improves efficiency
Self-service reduces IT workload
Self-service reduces IT workload
What do you dislike about the product?
Outdated user interface
Mobile experience limitations
upport inconsistency (user-reported)
Mobile experience limitations
upport inconsistency (user-reported)
What problems is the product solving and how is that benefiting you?
IT support response times are slow, and I’d like to see more automation around ticket creation, routing, and prioritization to help speed things up. Tracking IT assets is also difficult right now, so having integrated asset management with a CMDB would make it much easier to stay on top of what we have and where it is.
Information Technology and Services
Efficient, Intuitive Ticket Management with Fast Search in Sysaid
Reviewed on Mar 19, 2026
Review provided by G2
What do you like best about the product?
What I like most about Sysaid is how efficiently it handles ticket management. The layout is intuitive, the search function is fast, and it is easy to see a ticket's full history in one place. It helps me prioritise issues and work more smoothly.
What do you dislike about the product?
The main thing I dislike is that some parts of the interface feel a bit slow at times, especially when switching between ticket tabs. It still works well but a smoother experience for the user would make daily use even better.
What problems is the product solving and how is that benefiting you?
Sysaid centralises IT support tickets, keeps everything organised, and helps prevent issues from being missed. It makes tracking, updating and resolving requests much easier.