Sold by: SysAid
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
4.5
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $968.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1,068.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1,068.00 |
Vendor refund policy
for refund please contact us
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Connect with SysAid experts, learn best practices, and get the support you need to succeed.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Automotive
Ticket management and AI that learns: an excellent experience
Reviewed on Feb 13, 2026
Review provided by G2
What do you like best about the product?
The way of managing tickets and the way AI is used, and especially how it learns
What do you dislike about the product?
When responding that the images look a bit small
What problems is the product solving and how is that benefiting you?
It helps me solve the problems presented in my day-to-day life.
Lina V.
Improves Quality Systems Support & Efficiency in Compliance
Reviewed on Feb 06, 2026
Review provided by G2
What do you like best about the product?
The reporting and analytics tool from SysAid help in monitoring recurrent system problems while tracking service efficiency. These capabilities the making of enhances data-driven quality improvement decisions
The tools automation features help to streamline routing of tickets, approvals and the escalation process and this eliminates the many manual follow up at the same time improving response duration in handling quality associated system problems
The centralized ticket and issue management enables my team to track and resolve any system related issues that impact the compliance software, quality control tools and production monitoring systems.
The tools automation features help to streamline routing of tickets, approvals and the escalation process and this eliminates the many manual follow up at the same time improving response duration in handling quality associated system problems
The centralized ticket and issue management enables my team to track and resolve any system related issues that impact the compliance software, quality control tools and production monitoring systems.
What do you dislike about the product?
There is lack of transparency in the tools pricing as detailed costs are hidden from public
Automation, configuration of workflows and integration need extra set up time and training
Automation, configuration of workflows and integration need extra set up time and training
What problems is the product solving and how is that benefiting you?
It helps maintain compliance and system reliability by tracking updates, patches and software licenses for enhanced quality management systems to stay compliant with the existing regulations
It improves issue tracking by centralizing system associated reporting
It helps enhance cross department collaboration by improving the communication between IT, production and QA departments in a centralized service request management
It’s reporting and analytics feature help in identification of recurring issues at the same time support improvements for quality assurance opt
It improves issue tracking by centralizing system associated reporting
It helps enhance cross department collaboration by improving the communication between IT, production and QA departments in a centralized service request management
It’s reporting and analytics feature help in identification of recurring issues at the same time support improvements for quality assurance opt
Ilaria C.
Outstanding Ticket Management and Asset Tracking with Smart AI Automation
Reviewed on Jan 31, 2026
Review provided by G2
What do you like best about the product?
SysAid is outstanding in ticket management, and this guides IT team in addressing all requests seamlessly
SysAid is strategic in asset tracking, and this brings suitable relationships between services and assets to ensure perfect infrastructure visibility
SysAid is highly charged with AI and this incorporates automation to embrace visibility
The deployment guide from SysAid is more efficient and no stress in addressing any issues
SysAid is strategic in asset tracking, and this brings suitable relationships between services and assets to ensure perfect infrastructure visibility
SysAid is highly charged with AI and this incorporates automation to embrace visibility
The deployment guide from SysAid is more efficient and no stress in addressing any issues
What do you dislike about the product?
SysAid is a software that needs some customization and training, which is a lengthy process
The interface that SysAid provides is largely outdated and it has some limitations
The interface that SysAid provides is largely outdated and it has some limitations
What problems is the product solving and how is that benefiting you?
SysAid is organized, and handles all IT services successfully with easy tracking
SysAid is efficient in matters issues resolutions and it streamlines communication between the management and customers
Complex IT Services and needs are largely automated and structured to bring uniform solutions
All operations that entails IT are visible and easy to track, helping a company to amplify performance
SysAid is efficient in matters issues resolutions and it streamlines communication between the management and customers
Complex IT Services and needs are largely automated and structured to bring uniform solutions
All operations that entails IT are visible and easy to track, helping a company to amplify performance
Arturo S.
Efficient ITSM Solution with Room for Support Improvement
Reviewed on Dec 22, 2025
Review provided by G2
What do you like best about the product?
I like SysAid because it has allowed us to implement processes like incidents, changes, problems, and asset management effectively. The dashboards give us better visibility into tickets, which has significantly improved our operations. We can prioritize services based on impact and urgency, identify root causes of incidents, and schedule changes more effectively, resulting in zero impact. Additionally, the initial setup of SysAid was transparent, and I am highly likely to recommend it, giving it a 10.
What do you dislike about the product?
The support team must decrease response time and resolution time. It sometimes takes a lot of time to receive an update, which is frustrating.
What problems is the product solving and how is that benefiting you?
SysAid enhances visibility into our Help Desk operations, improves end-user service perception, and upgrades existing systems. It helps prioritize services and effectively schedule changes, resulting in zero impact.
Gerald S.
Effortless Ticket Management and Automation with SysAid
Reviewed on Nov 11, 2025
Review provided by G2
What do you like best about the product?
First, I like the capabilities of SysAid when it comes to ticketing and ticket management - it automates the whole process therefore making followup on tickets easy,
It comes with features that supports self-service and this saves time and workload for the agents.
It supports customization and we have tailor made SysAid to meet our unique needs.
It comes with great automation and AI and we're able to automate manual tasks for efficiency.
It comes with features that supports self-service and this saves time and workload for the agents.
It supports customization and we have tailor made SysAid to meet our unique needs.
It comes with great automation and AI and we're able to automate manual tasks for efficiency.
What do you dislike about the product?
The tool works without fail. We have used it successfully for a long time. The support team is prompt to help with any issues.
What problems is the product solving and how is that benefiting you?
We have used SysAid to manage our customer support and help desk needs and tit has been great. It handles ticketing really well and is a great addition as an ITSM.