Sold by: SysAidÂ
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
4.5
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
Details
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $1.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1.00 |
Vendor refund policy
for refund please contact us
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Connect with SysAid experts, learn best practices, and get the support you need to succeed.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Sonalina C.
Robust ITSM and Help Desk Solution with Seamless Asset Management
Reviewed on Nov 26, 2025
Review provided by G2
What do you like best about the product?
SysAid gives a robust help desk and ITSM features, that supports all the incidences, ticketing, and ensure assets are tracked efficiently
The program creates a powerful and responsive service portal, that stakeholders use to manage different services and provide support when needed
SysAid provides an automatic ticket routing, escalations among others, creating a smooth workflows without manual overheads and extra scripting
The ticket creation process from this app is basic, very intuitive and it has no performance frictions
The app has a simplified but comprehensive knowledge base that handles major issues that clients face
The app is resource in handling all the assets in a company, from the hardware, software and others
The program creates a powerful and responsive service portal, that stakeholders use to manage different services and provide support when needed
SysAid provides an automatic ticket routing, escalations among others, creating a smooth workflows without manual overheads and extra scripting
The ticket creation process from this app is basic, very intuitive and it has no performance frictions
The app has a simplified but comprehensive knowledge base that handles major issues that clients face
The app is resource in handling all the assets in a company, from the hardware, software and others
What do you dislike about the product?
SysAid has some certain features that are complex and the configuration process is compex
What problems is the product solving and how is that benefiting you?
SysAid ensures high IT support assistance and incidents management, with centralized ticketing and proper task assigning
The workload of staff in our company has been significantly slashed, and this is through knowledge base creation for self service support
The infrastructure management and assets control is something that SysAid has fully embraced and fully supported
The app has useful audit controls, something that automatically generates reports for easy planning and monitoring
Most of operations are standardized and this speeds up the handling of tasks
Most of IT services that faces problems are fixed efficiently by this app and the structured support system creates dependability
The workload of staff in our company has been significantly slashed, and this is through knowledge base creation for self service support
The infrastructure management and assets control is something that SysAid has fully embraced and fully supported
The app has useful audit controls, something that automatically generates reports for easy planning and monitoring
Most of operations are standardized and this speeds up the handling of tasks
Most of IT services that faces problems are fixed efficiently by this app and the structured support system creates dependability
Edoardo L.
Efficient Ticketing and Asset Management with Powerful AI Support
Reviewed on Nov 17, 2025
Review provided by G2
What do you like best about the product?
SysAid offers an excellent incident and ticket management system, which helps us maintain organized schedules when assisting clients. The ticket creation process is straightforward and efficient, making it easier to provide detailed support to customers. We also integrate our digital assets with SysAid, which enables us to track assets in a simple and effective way. The platform features impressive AI support, such as Copilot, which serves as a valuable tool for knowledge management. SysAid is also highly cost-effective, making it a great fit for small businesses. Additionally, the robust self-service portal has greatly reduced the number of tickets we receive.
What do you dislike about the product?
SysAid experiences some problems with its remote control functionality, and its reporting features are not entirely accurate. Additionally, customer support can be unreliable and often does not provide comprehensive assistance to clients.
What problems is the product solving and how is that benefiting you?
SysAid has proven to be highly effective in helping us manage incidents, providing a strong service response whenever issues escalate. We rely on SysAid to configure various hardware and digital assets, which makes compliance and audits much more straightforward. The software is built to empower users with knowledge, efficiently handling routine matters such as password resets. Ticketing and notifications are both well-organized and automated through SysAid, streamlining our workflow. Additionally, we use the app to gather data on customer insights and to assess the performance of our digital assets. With SysAid, we have established structured service management systems that set clear principles for incident handling and enable us to proactively identify and address potential problems.
Gerald S.
Effortless Ticket Management and Automation with SysAid
Reviewed on Nov 11, 2025
Review provided by G2
What do you like best about the product?
First, I like the capabilities of SysAid when it comes to ticketing and ticket management - it automates the whole process therefore making followup on tickets easy,
It comes with features that supports self-service and this saves time and workload for the agents.
It supports customization and we have tailor made SysAid to meet our unique needs.
It comes with great automation and AI and we're able to automate manual tasks for efficiency.
It comes with features that supports self-service and this saves time and workload for the agents.
It supports customization and we have tailor made SysAid to meet our unique needs.
It comes with great automation and AI and we're able to automate manual tasks for efficiency.
What do you dislike about the product?
The tool works without fail. We have used it successfully for a long time. The support team is prompt to help with any issues.
What problems is the product solving and how is that benefiting you?
We have used SysAid to manage our customer support and help desk needs and tit has been great. It handles ticketing really well and is a great addition as an ITSM.
Non-Profit Organization Management
Comprehensive Features and Stellar Support, with Ongoing UI Improvements
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
SysAid offers a wide range of features that have helped us streamline many of our workflows, reduce the overhead associated with each ticket, and integrate numerous services from our previous ITSM system, often with improvements. During the implementation phase, the customer support we received was extremely helpful. We also had access to plenty of resources and documentation, which greatly assisted us in building out our new system.
What do you dislike about the product?
Some features on the website appear somewhat outdated compared to other parts of the portal. However, SysAid's roadmap is actively being updated, and we have seen significant improvements and many changes since we first started using their service.
What problems is the product solving and how is that benefiting you?
At the moment, we are facing challenges due to limited automation. Many of our existing processes could be significantly enhanced by implementing workflows. Integrating workflows directly into the ticket system has been especially helpful when it comes to creating ticket templates.
Ifeoma E.
Robust ITSM and Automation, But Remote Features Need Improvement
Reviewed on Oct 23, 2025
Review provided by G2
What do you like best about the product?
SysAid has brilliant ITSM features that ensures assets are well managed and incidents are fully handled
Our workflow are largely automated by SysAid, for instance, call routing, ticketing, onboarding, among others
The establishment of a knowledge base rises the satisfaction of clients and this lowers the daily tasks of the help desk front-liners
All assets are fully tracked, and in case there are incidents, the software gives a guide on what to be done
Our workflow are largely automated by SysAid, for instance, call routing, ticketing, onboarding, among others
The establishment of a knowledge base rises the satisfaction of clients and this lowers the daily tasks of the help desk front-liners
All assets are fully tracked, and in case there are incidents, the software gives a guide on what to be done
What do you dislike about the product?
SysAid remote features are sluggish and this also happens on mobile apps.
The support team takes a while to rectify bugs, which may result to email polling delays or occasional freezing of data or emails
The support team takes a while to rectify bugs, which may result to email polling delays or occasional freezing of data or emails
What problems is the product solving and how is that benefiting you?
SysAid brings quality service delivery, from assets management to help desk, which are major components in successful business operations
The multiple repeat processes are highly customized and automated, to embrace time management and create efficient performance
We empower all team members in the company by offering them access to an informed knowledge base that foster their understanding
The multiple repeat processes are highly customized and automated, to embrace time management and create efficient performance
We empower all team members in the company by offering them access to an informed knowledge base that foster their understanding