Sold by: SysAid
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
4.5
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $968.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1,068.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1,068.00 |
Vendor refund policy
for refund please contact us
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Connect with SysAid experts, learn best practices, and get the support you need to succeed.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Arturo S.
Efficient ITSM Solution with Room for Support Improvement
Reviewed on Dec 22, 2025
Review provided by G2
What do you like best about the product?
I like SysAid because it has allowed us to implement processes like incidents, changes, problems, and asset management effectively. The dashboards give us better visibility into tickets, which has significantly improved our operations. We can prioritize services based on impact and urgency, identify root causes of incidents, and schedule changes more effectively, resulting in zero impact. Additionally, the initial setup of SysAid was transparent, and I am highly likely to recommend it, giving it a 10.
What do you dislike about the product?
The support team must decrease response time and resolution time. It sometimes takes a lot of time to receive an update, which is frustrating.
What problems is the product solving and how is that benefiting you?
SysAid enhances visibility into our Help Desk operations, improves end-user service perception, and upgrades existing systems. It helps prioritize services and effectively schedule changes, resulting in zero impact.
Gerald S.
Effortless Ticket Management and Automation with SysAid
Reviewed on Nov 11, 2025
Review provided by G2
What do you like best about the product?
First, I like the capabilities of SysAid when it comes to ticketing and ticket management - it automates the whole process therefore making followup on tickets easy,
It comes with features that supports self-service and this saves time and workload for the agents.
It supports customization and we have tailor made SysAid to meet our unique needs.
It comes with great automation and AI and we're able to automate manual tasks for efficiency.
It comes with features that supports self-service and this saves time and workload for the agents.
It supports customization and we have tailor made SysAid to meet our unique needs.
It comes with great automation and AI and we're able to automate manual tasks for efficiency.
What do you dislike about the product?
The tool works without fail. We have used it successfully for a long time. The support team is prompt to help with any issues.
What problems is the product solving and how is that benefiting you?
We have used SysAid to manage our customer support and help desk needs and tit has been great. It handles ticketing really well and is a great addition as an ITSM.
Non-Profit Organization Management
Comprehensive Features and Stellar Support, with Ongoing UI Improvements
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
SysAid offers a wide range of features that have helped us streamline many of our workflows, reduce the overhead associated with each ticket, and integrate numerous services from our previous ITSM system, often with improvements. During the implementation phase, the customer support we received was extremely helpful. We also had access to plenty of resources and documentation, which greatly assisted us in building out our new system.
What do you dislike about the product?
Some features on the website appear somewhat outdated compared to other parts of the portal. However, SysAid's roadmap is actively being updated, and we have seen significant improvements and many changes since we first started using their service.
What problems is the product solving and how is that benefiting you?
At the moment, we are facing challenges due to limited automation. Many of our existing processes could be significantly enhanced by implementing workflows. Integrating workflows directly into the ticket system has been especially helpful when it comes to creating ticket templates.
Ifeoma E.
Robust ITSM and Automation, But Remote Features Need Improvement
Reviewed on Oct 23, 2025
Review provided by G2
What do you like best about the product?
SysAid has brilliant ITSM features that ensures assets are well managed and incidents are fully handled
Our workflow are largely automated by SysAid, for instance, call routing, ticketing, onboarding, among others
The establishment of a knowledge base rises the satisfaction of clients and this lowers the daily tasks of the help desk front-liners
All assets are fully tracked, and in case there are incidents, the software gives a guide on what to be done
Our workflow are largely automated by SysAid, for instance, call routing, ticketing, onboarding, among others
The establishment of a knowledge base rises the satisfaction of clients and this lowers the daily tasks of the help desk front-liners
All assets are fully tracked, and in case there are incidents, the software gives a guide on what to be done
What do you dislike about the product?
SysAid remote features are sluggish and this also happens on mobile apps.
The support team takes a while to rectify bugs, which may result to email polling delays or occasional freezing of data or emails
The support team takes a while to rectify bugs, which may result to email polling delays or occasional freezing of data or emails
What problems is the product solving and how is that benefiting you?
SysAid brings quality service delivery, from assets management to help desk, which are major components in successful business operations
The multiple repeat processes are highly customized and automated, to embrace time management and create efficient performance
We empower all team members in the company by offering them access to an informed knowledge base that foster their understanding
The multiple repeat processes are highly customized and automated, to embrace time management and create efficient performance
We empower all team members in the company by offering them access to an informed knowledge base that foster their understanding
Leisure, Travel & Tourism
SysAid an excellent Help desk tool
Reviewed on Aug 20, 2025
Review provided by G2
What do you like best about the product?
The AI Feature. The ability to send tickets via email or by logging into the portal and the ease of use.
What do you dislike about the product?
The asset module could do with further enhancement
What problems is the product solving and how is that benefiting you?
Help the IT department track issues and respond to these issues in a timely manner. SysAid will help us better understand what area in the IT department have the most issues.