Sold by: SysAidÂ
Deployed on AWS
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service automagically.
This delights employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential for productivity.
Overview
SysAid empowers organizations to deliver exceptional service automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.
The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they're comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
We offer customized pricing tailored to each organization's specific needs and size. To request a personalized private offer with pricing options that fit your requirements, please reach out to our Sales team here Email: marketplace@sysaid.com . Website: https://www.sysaid.com/company/contact-us .
Highlights
- Give End Users the "Wow" Experience Help employees, students, and clients get the day-to-day answers they need with an AI-powered conversational chatbot (enhanced by your organization's internal knowledge) available via chat, email, Teams, or a self-service portal.
- Empower Your Agents with AI Hit MTTR goals even faster by automagically categorizing and routing tickets. And by making editing, fine-tuning, and rephrasing responses as easy as hitting a few buttons. And you can get a full case summary-including sentiment.
- Track Progress and Drive Results Get comprehensive insights into your team's performance. With summaries of the previous week's data, forecasts, and recommendations based on industry benchmarks, you'll have all the information you need to make business-winning decisions.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Help Desk | Everything lean teams need to get more done with less. Powered By SysAid Copilot. | $1.00 |
ITSM | For mid-sized and mature organizations to provide an excellent service. Powered By SysAid Copilot. | $1.00 |
Enterprise | A package with no limitations designed to help teams of any size. Powered By SysAid Copilot. | $1.00 |
Vendor refund policy
for refund please contact us
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Connect with SysAid experts, learn best practices, and get the support you need to succeed.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
0 ratings
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698 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Dominic N.
Robust IT Service and Automation, But Usability and Reporting Need Improvement
Reviewed on Oct 27, 2025
Review provided by G2
What do you like best about the product?
SysAid is robust in offering remarkable IT services, which deals with incidents, ensures all assets are well managed, and creates a sustainable self service portal
SysAid has high levels of automation, which are supported by AI, with magnificent ticket categorization and chatbots for solid engagement
The knowledge base that SysAid provides is detailed with high level of information thy reduces overloading customer helps
SysAid is impressive on ensuring solid segmentation, which manages all costs and ensures there is decent return on investment
SysAid has high levels of automation, which are supported by AI, with magnificent ticket categorization and chatbots for solid engagement
The knowledge base that SysAid provides is detailed with high level of information thy reduces overloading customer helps
SysAid is impressive on ensuring solid segmentation, which manages all costs and ensures there is decent return on investment
What do you dislike about the product?
SysAid has huge defect on usability, where there are issues in switching between tabs and ensuring efficient workflow
SysAid has issues with BI analytics and this results poor reporting strategies
SysAid has issues with BI analytics and this results poor reporting strategies
What problems is the product solving and how is that benefiting you?
SysAid is a magnificent approach in handling all IT services, and this includes creating a powerful knowledge base, managing multiple assets and ensuring all tickets are well attended
We have managed the handling of customer tickets, where we are assisted by chatbots and other knowledge base services
The establishment of a substantial self service portal ensures the volume of tickets reduces drastically and many customers are managed effectively
We receive accurate visibility of all the digital assets that we have, and this makes it easy understand possible risks and try to mitigate them
There are compelling help options that we use to make our customers more confident about our brand
We have managed the handling of customer tickets, where we are assisted by chatbots and other knowledge base services
The establishment of a substantial self service portal ensures the volume of tickets reduces drastically and many customers are managed effectively
We receive accurate visibility of all the digital assets that we have, and this makes it easy understand possible risks and try to mitigate them
There are compelling help options that we use to make our customers more confident about our brand
Ifeoma E.
Robust ITSM and Automation, But Remote Features Need Improvement
Reviewed on Oct 23, 2025
Review provided by G2
What do you like best about the product?
SysAid has brilliant ITSM features that ensures assets are well managed and incidents are fully handled
Our workflow are largely automated by SysAid, for instance, call routing, ticketing, onboarding, among others
The establishment of a knowledge base rises the satisfaction of clients and this lowers the daily tasks of the help desk front-liners
All assets are fully tracked, and in case there are incidents, the software gives a guide on what to be done
Our workflow are largely automated by SysAid, for instance, call routing, ticketing, onboarding, among others
The establishment of a knowledge base rises the satisfaction of clients and this lowers the daily tasks of the help desk front-liners
All assets are fully tracked, and in case there are incidents, the software gives a guide on what to be done
What do you dislike about the product?
SysAid remote features are sluggish and this also happens on mobile apps.
The support team takes a while to rectify bugs, which may result to email polling delays or occasional freezing of data or emails
The support team takes a while to rectify bugs, which may result to email polling delays or occasional freezing of data or emails
What problems is the product solving and how is that benefiting you?
SysAid brings quality service delivery, from assets management to help desk, which are major components in successful business operations
The multiple repeat processes are highly customized and automated, to embrace time management and create efficient performance
We empower all team members in the company by offering them access to an informed knowledge base that foster their understanding
The multiple repeat processes are highly customized and automated, to embrace time management and create efficient performance
We empower all team members in the company by offering them access to an informed knowledge base that foster their understanding
Kovai L.
Powerful ITSM and Asset Management, But Mobile Experience Needs Improvement
Reviewed on Oct 22, 2025
Review provided by G2
What do you like best about the product?
SysAid is a vibrant asset management and comprehensive ITSM, which ensures there is solid asset discovery and remarkable automation workflows
The software has AI supported features, which includes ticket categorization and rational conversational analytics
The software has magnificent capabilities to help different organizational needs and they include asset management and help desk
SysAid brings simplified customer help, which includes a reliable ticketing and immediate delivery service
The software has AI supported features, which includes ticket categorization and rational conversational analytics
The software has magnificent capabilities to help different organizational needs and they include asset management and help desk
SysAid brings simplified customer help, which includes a reliable ticketing and immediate delivery service
What do you dislike about the product?
SysAid has complexities in handling proper configurations, which includes automation and assets management
The mobile performance of SysAid is challenging and not fully optimized to match the needs of the company
The mobile performance of SysAid is challenging and not fully optimized to match the needs of the company
What problems is the product solving and how is that benefiting you?
SysAid manages multiple incidents and customer requests, which increases control and visibility
The platform has AI chatbot that ensures individual concerns and challenges are well addressed
We manage all our assets and track their usability from SysAid , creating a positive impacts on business development
The capturing of organization’s growth from SysAid ensures high performance and efficiency in matters productivity
The platform has AI chatbot that ensures individual concerns and challenges are well addressed
We manage all our assets and track their usability from SysAid , creating a positive impacts on business development
The capturing of organization’s growth from SysAid ensures high performance and efficiency in matters productivity
Leisure, Travel & Tourism
SysAid an excellent Help desk tool
Reviewed on Aug 20, 2025
Review provided by G2
What do you like best about the product?
The AI Feature. The ability to send tickets via email or by logging into the portal and the ease of use.
What do you dislike about the product?
The asset module could do with further enhancement
What problems is the product solving and how is that benefiting you?
Help the IT department track issues and respond to these issues in a timely manner. SysAid will help us better understand what area in the IT department have the most issues.
Josselyn D.
Efficient and reliable tool
Reviewed on Aug 13, 2025
Review provided by G2
What do you like best about the product?
1) I like that I can customize both incident and request templates, adapting them to the company's needs.
2) As an administrator, it is very easy to follow up on your assigned requests; the filters help you have better visibility.
3) As customer support, it allows us to have an effective interaction with the end user.
4) With my role as an administrator in SysAid, I found it easy to implement and give a new look to my self-service portal.
5) Frequency of Use: It is my daily work tool. It allows me to create and manage customized reports. I have been able to design dashboards with which I have greater visibility of the incidents handled by the technology department.
2) As an administrator, it is very easy to follow up on your assigned requests; the filters help you have better visibility.
3) As customer support, it allows us to have an effective interaction with the end user.
4) With my role as an administrator in SysAid, I found it easy to implement and give a new look to my self-service portal.
5) Frequency of Use: It is my daily work tool. It allows me to create and manage customized reports. I have been able to design dashboards with which I have greater visibility of the incidents handled by the technology department.
What do you dislike about the product?
Sometimes in the general settings, I have found it difficult to find certain options.
What problems is the product solving and how is that benefiting you?
Through Sysaid, all incidents and requests of the company at a technological level are managed. Thanks to the tool, we can keep track of all the requirements that users submit.