A goto tool for Helpdesk
What do you like best about the product?
The reporting, Dashboard and the customisation
What do you dislike about the product?
The way we responded to tickets via message can be more simpler because each time we need to search for the contact and select and paste as it eats up some time
What problems is the product solving and how is that benefiting you?
The SLA set up and notify about the status of the tickets at each stage to the end user
There are no comments to display