Exceptional ITSM tool
What do you like best about the product?
It assist with the managing of our support tickets with so many features like catalog management, routing and custom notifications. It also has a CMDB functionality which is very beneficial for asset management as we are a very large organisation.
What do you dislike about the product?
Honestly at the moment there are no complains
What problems is the product solving and how is that benefiting you?
Sevice record management requests, Incidents, Problems and Change Control, SLA management and also routing for the different departments.
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