Unthread AI Helpdesk
UnthreadReviews from AWS customer
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Unthread was key in helping us scale customer support with rapid growth
What do you like best about the product?
The tool is very intuitive to use, we were able to onboard most of the company to the tool relatively easily. We have a lot of Slack channels with our customers where we support them, and most of our colleagues prefer doing this over Unthread than on Slack directly.
Their team is also very responsive and receptive to feedback. Bugs get fixed quickly, and we've had many feature requests delivered to us that helped with scaling our customer support motion.
Their team is also very responsive and receptive to feedback. Bugs get fixed quickly, and we've had many feature requests delivered to us that helped with scaling our customer support motion.
What do you dislike about the product?
Honestly I do not have much that I dislike about Unthread. It's a young company with a small team, and I hope they will grow to something much bigger, and they are positioned well to bring AI into customer support.
What problems is the product solving and how is that benefiting you?
Scaling our customer support motion where our number of customers grow by 10x every year.
Great tool, Fantastic Team
What do you like best about the product?
The tooling and integrations have been excellent! Unthread has helped us future-proof and up-level our team's support process via Slack for several years to come. The team has been very receptive and responsive to feedback and queries as well, a good partner to work with.
What do you dislike about the product?
None. They are still growing and adding features which is great to see.
What problems is the product solving and how is that benefiting you?
Scaling our customer support process via Slack.
Unthread keeps me sane!
What do you like best about the product?
We allow direct access from customers into our product teams. It keeps feedback loops tight and clock speed high. As customers scaled experimentation like crazy, we were worried our model wouldn't scale.
A perfectly timed cold email from Unthread lead to us jumping on it. Unthread now makes it easy for me and my ~75+ colleagues who hang out in customer Slack's to track threads we owe a response on, see what needs attention and get a birds eye view on what is happening.
A perfectly timed cold email from Unthread lead to us jumping on it. Unthread now makes it easy for me and my ~75+ colleagues who hang out in customer Slack's to track threads we owe a response on, see what needs attention and get a birds eye view on what is happening.
What do you dislike about the product?
The Unthread team is super-responsive. It makes it harder to work with other SAAS vendors after getting used to this.
What problems is the product solving and how is that benefiting you?
Providing outstanding technical customer support and advisory services.
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