Sold by: UnthreadÂ
Unthread is an AI helpdesk built into Slack. Unthread automatically turns conversations into tickets that can be solved instantly with our AI or human agents using our conversational ticketing platform.
Overview
Unthread is an AI helpdesk built into Slack. Unthread automatically turns conversations into tickets that can be solved instantly with our AI or human agents using our conversational ticketing platform. We work with companies like Intuit, Lemonade, Automattic, and others automatically generate SOPs and instantly resolve up to 80% of tickets.
Highlights
- Conversational AI automates employee support from Slack or Teams
- End-to-end ticketing that automatically resolves issues
- Learn from conversations to keep documentation up-to-date
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Per Agent | Per Agent License | $900.00 |
Per Project | Per Project Configuration | $15,000.00 |
Plan Type | Plan Type | $0.00 |
Vendor refund policy
Refunds can be received within 30 days of purchase.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Reach us at support@unthread.io , or visit our support portal at docs.unthread.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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