Sold by: Unthread
Unthread is an AI helpdesk built into Slack. Unthread automatically turns conversations into tickets that can be solved instantly with our AI or human agents using our conversational ticketing platform.
4.9
Overview
Unthread is an AI helpdesk built into Slack. Unthread automatically turns conversations into tickets that can be solved instantly with our AI or human agents using our conversational ticketing platform. We work with companies like Intuit, Lemonade, Automattic, and others automatically generate SOPs and instantly resolve up to 80% of tickets.
Highlights
- Conversational AI automates employee support from Slack or Teams
- End-to-end ticketing that automatically resolves issues
- Learn from conversations to keep documentation up-to-date
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Per Agent | Per Agent License | $900.00 |
Per Project | Per Project Configuration | $15,000.00 |
Plan Type | Plan Type | $0.00 |
Vendor refund policy
Refunds can be received within 30 days of purchase.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Reach us at support@unthread.io , or visit our support portal at docs.unthread.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Computer Software
Effortless Client Communication and Ticket Tracking
Reviewed on Dec 09, 2025
Review provided by G2
What do you like best about the product?
We communicate to our clients via Slack & Email. It creates a ticket of every conversation that helps to keep a track of all.
What do you dislike about the product?
It does not have a proper customer centric dashboard to track and create reports. Need to click on few tabs to make it user friendly.
What problems is the product solving and how is that benefiting you?
We are start-up. Currently we are communicating with the clients via Slack and Email. Unthread is integrated with Slack and Gmail. Every email or slack message creates a ticket and it gets assigned to my team via Round robin basis. We reply and change the status of the ticket as per the resolution. This is a big time help as my team does not have to go to slack or email to check the message. I can also keep a track of all the tickets in one place. I have not come across any tool that is capable of creating and managing tickets via Slack.
Akash S.
best ticketing tool
Reviewed on Jan 30, 2025
Review provided by G2
What do you like best about the product?
very easy to use, anyone can learn to work easily.
What do you dislike about the product?
complexity in data map which can be better,
What problems is the product solving and how is that benefiting you?
tagging, counting ticket per user, ticket status.
Angel P.
Unthread Makes Technical Support Management Seamless
Reviewed on Nov 12, 2024
Review provided by G2
What do you like best about the product?
As a Technical Support Manager, I couldn't be happier with Unthread. It has seamlessly consolidated our ticket flows from Slack, Teams, email, and chat, bringing everything together in one intuitive interface. The automations are top-notch and save us tons of time. Plus, the development team impresses us by anticipating the features we need before we even ask for them.
What do you dislike about the product?
While some features are still in beta, I’m confident these solutions will grow even more powerful with time.
What problems is the product solving and how is that benefiting you?
Consolidate everything into one single platform.
Ege A.
Unthread has been crucial for our operations as we scale
Reviewed on Oct 17, 2024
Review provided by G2
What do you like best about the product?
When you're constantly interacting with enterprise customers, SLAs start to hold significant value. Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what’s important in the product roadmap.
What do you dislike about the product?
Our community channel is in Discord so it’d be great to see a Discord integration in the future.
What problems is the product solving and how is that benefiting you?
We receive many tickets from customers across Slack and email. Over time, it becomes challenging to prioritize and manage them all. Unthread makes sure that every ticket is visible on a single interface and handles repetitive questions through its AI bot (majority), allowing our team to focus on the tickets that require a human touch. Unthread ensures that we don't miss any tickets and that our SLAs don’t get stretched. Our CSAT score has been excellent ever since we started using Unthread.
Burak D.
Unthread was the only tool that made it worth the hassle of replacing Jira for internal operations
Reviewed on Oct 13, 2024
Review provided by G2
What do you like best about the product?
Workflow automations. Unthread is more than a ticketing solution. The product touches to every aspect of operational communication for teams from Seed startups to public companies.
I love how they offer native integrations with much of our tech stack, and for tools like GCP, they offer you to build custom workflows through built-in actions and custom code. It's the perfect balance of giving you control while making it seamless to run automations for all our operational needs.
All this with a team of 4 is pretty impressive.
I love how they offer native integrations with much of our tech stack, and for tools like GCP, they offer you to build custom workflows through built-in actions and custom code. It's the perfect balance of giving you control while making it seamless to run automations for all our operational needs.
All this with a team of 4 is pretty impressive.
What do you dislike about the product?
They seem to deliver every feature request within weeks, if not days. There’s hardly anything to complain about with this team — it’s a pleasure working with them.
What problems is the product solving and how is that benefiting you?
We combine Unthread’s emoji triggers with filters to create workflows directly from created tickets. We use specific tags and ticket types in combination with emojis, so when an agent reacts to a ticket with a certain emoji, custom TypeScript code is triggered.
Whether it's for infrastructure support, error handling, storing persistent data, or running custom actions, Unthread is at the front line trigger to our internal operational workflows.
Whether it's for infrastructure support, error handling, storing persistent data, or running custom actions, Unthread is at the front line trigger to our internal operational workflows.