Sold by: Text - AI customer service software
AWS Free Tier
AI-powered help desk and ticketing system that unifies email, chat, messaging, and SMS in one inbox for support teams of any size.
Overview
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Manage tickets in HelpDesk
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Handle 10x More Support Cases with HelpDesk
HelpDesk.com is an AI-powered ticketing system that brings email, live chat, Messenger, and SMS into a single inbox. Trusted by 35,000+ brands, it helps support teams respond 60% faster with built-in automation and AI tools for writing, routing, and resolving cases.
Key Capabilities
Unified Multichannel Inbox Manage every customer message from one place. A conversation that starts on Messenger and continues over email stays a single thread, giving your team full context without switching tools.
AI-Powered Resolution
- AI Agent - Resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context
- Reply Suggestions - Drafts accurate replies from your help center and product docs so new teammates answer like seasoned ones from day one
- Ticket Summary - Provides one-click insight into any ticket including the main issue, solution stage, and suggested next steps
- Language Detection - Automatically detects a ticket's language and routes it to the right agent
- Tag Suggestions - Suggests the right tags as tickets arrive to keep your queue organized
Automation and Workflows Cut out repetitive manual tasks with easy-to-configure automation rules. Route chats and tickets, push leads to your CRM, and follow up automatically - all without code. Connect to tools like Shopify, Wordpress, and Webflow through predefined actions, or to anything else through webhooks and the API.
Team Collaboration Create dedicated teams by language, location, or skill set. Solve cases together with private notes, collision detection, and shared views wherever your team works.
Results Teams Achieve
- 35% faster ticket resolution
- 2,000 tickets a month handled with automation
- 100+ tickets handled within four hours through prioritization and tagging
- 7,000 actions performed by automation instead of agents
Enterprise-Grade Security
HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant with role-based access, encryption, and audit logs to keep customer data protected.
Quick Setup and Migration
Browser-based with desktop apps for Mac and Windows. Connect email, chat, WhatsApp, Messenger, and SMS and start handling tickets the same day. Free migration support from another ticketing system including your data, history, and workflows.
Built for Every Team Size
- Small Business - Cost-effective and scalable ticketing for developing companies
- Enterprise - AI-based features with the highest security and data protection standards
- IT Help Desk - Multi-tiered support structure for technical queries of any complexity
- SaaS - Manage software-related messages across email, chat, Messenger, and SMS
HelpDesk.com is part of the Text platform, the AI customer service platform that connects ticketing with AI Agent, a multichannel inbox, workflows, and revenue tools.
Highlights
- Text AI Agent resolves even 80% of routine questions in chat before they become a ticket, then hands off to a human with full context. Additional AI tools provide reply suggestions drafted from your help center, one-click ticket summaries, automatic language detection for routing, and tag suggestions to keep queues organized. Teams achieve 60% quicker response times with these built-in automation and AI capabilities.
- Unify email, live chat, Messenger, WhatsApp, and SMS into one AI-assisted inbox where conversations stay in a single thread regardless of channel. Automate ticket routing, CRM updates, and follow-ups without code using workflow rules. Connect to Shopify, Salesforce, HubSpot through predefined actions, or to any other tool through webhooks and the API. Teams report 35% faster ticket resolution and 2,000 tickets a month handled with automation.
- Enterprise-grade security with SOC 2, GDPR, and PCI DSS (SAQ A) compliance, role-based access controls, encryption, and audit logs. Browser-based with Mac and Windows desktop apps - connect your channels and start handling tickets the same day. Free migration support from your current ticketing system including data, history, and workflows. Trusted by 35,000+ brands with 24/7/365 customer support available.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing has one pricing dimension: a Free usage tier billed at no cost. You get access without a paid commitment through AWS Marketplace. There are no additional units, seats, or usage-based charges tied to this dimension. Pricing does not scale up within this listing, since the single dimension carries a zero-cost rate. You use the free dimension as-is, with no configurable quantity or tiered upgrades presented here.
Top-of-mind questions for buyers
You get access to the customer service platform at no charge through this listing. It includes the ticketing system, live chat inbox, and AI Agent that resolves conversations and routes them to your team. Setup connects your website, help docs, and FAQs so the AI builds its knowledge base automatically.
This listing carries a single zero-cost dimension with no configurable quantity. There are no per-user, per-ticket, or per-conversation charges tied to it. Cost does not scale with usage, seats, or conversation volume within this dimension. You use it as-is with no metered charges applied here.
This is a Free usage dimension with no upfront commitment and no term lock-in on AWS Marketplace. You are not billed per hour, per user, or per resolution through this listing. There is no usage meter attached, so no charges accrue based on how much you use it.
www.text.com
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Vendor refund policy
HelpDesk.com processes refunds on a case-by-case basis via their support team rather than through an automated system. Customers requesting a refund must email support@helpdesk.com .
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
24/7/365 Customer Support
HelpDesk.com provides round-the-clock support through their Customer Success Team. Assistance is available at any time regardless of your timezone or schedule.
Support Channel:
- Live chat available directly from the HelpDesk.com website
Migration Assistance: The team provides free migration support from your current ticketing system, including your data, history, and workflows.
Getting Started: HelpDesk.com is browser-based with desktop apps for Mac and Windows. Sign in and start managing tickets immediately. The platform includes a 14-day free trial with no credit card required.
For any issues including product usage, troubleshooting, or account inquiries, reach out to the support team via live chat for prompt assistance.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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