Sold by: HelpE Ltd.
Deployed on AWS
Virtual agents who manage a voice conversation with large language models (LLM) and artificial intelligence (AI), which provide a speech solution for customer service centers and emergency centers.
Overview
HelpE has developed a portfolio of products that are intended for the world of telephone service - emergency calls and the world of administrative call management. HelpE products make use of a variety of technologies for processing and understanding language, along with activating artificial intelligence and answering around the clock, in a variety of languages, to improve the customer service experience. The company's products interface with the customer's systems, and enable a full response to the customer and complete documentation in the client's systems for performing the various operations (opening payment reading, making an appointment with a representative, etc.)
Highlights
- Virtual agents conduct a voice conversation in a variety of languages based on a large language model (LLM) and artificial intelligence (AI) technology
- Real time transcribing conversations and providing alerts according to protocol / keywords
- Use of the client's infrastructure without the need to install dedicated hardware, possibility of installation at the client's site (on-premise in the client's cloud) or as a SaaS service.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Virtual Agent Basic | Virtual Agent Basic (per agent) | $13,000.00 |
Virtual Agent Advanced | Virtual Agent Advanced (per agent) | $13,500.00 |
Virtual Agent pro | Virtual Agent pro (per agent) | $14,000.00 |
HelpE Platform Access License | HelpE Platform Access License | $20,000.00 |
Add-on: Script Module | Add-on: Script Module | $2,000.00 |
Bulk of 5,000 call minutes (basic) | Bulk of 5,000 call minutes (basic) | $1,600.00 |
Bulk of 5,000 call minutes (advanced) | Bulk of 5,000 call minutes (advanced) | $1,700.00 |
Dimensions summary
This contract pricing combines several building blocks. You buy virtual agents in three levels: Basic, Advanced, and Pro, each priced per agent. The HelpE Platform Access License is a separate charge for platform access. You add the Script Module as an optional add-on. Call minutes come in bulk packs of 5,000, sold separately for Basic and Advanced usage. You combine these units to fit your needs. Agent level and call-minute packs let you scale coverage and conversation volume independently, while the platform license and add-on cover shared access and extra capability.
Top-of-mind questions for buyers
Each agent unit is one licensed AI agent that handles customer interactions across voice or text channels. You buy agents per level, so each Basic, Advanced, or Pro agent counts as one billed unit. The level you choose sets the capability of that agent.
Each pack covers 5,000 call minutes for the matching agent level, Basic or Advanced. Packs are sold separately, so you buy additional packs to add more minutes. Basic minutes apply to Basic usage and Advanced minutes apply to Advanced usage. They are not interchangeable across levels.
You pay for each agent unit by level, plus the HelpE Platform Access License for platform access. Call-minute packs bill separately per level and cover conversation volume. The Script Module is an optional add-on. These charges add together, so agent count and minute usage each drive part of your total.
www.helpe.io
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No Refunds
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For support, please contact us at support@helpe.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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