Sold by: HelpE Ltd.
Deployed on AWS
Virtual agents who manage a voice conversation with large language models (LLM) and artificial intelligence (AI), which provide a speech solution for customer service centers and emergency centers.
Overview
HelpE has developed a portfolio of products that are intended for the world of telephone service - emergency calls and the world of administrative call management. HelpE products make use of a variety of technologies for processing and understanding language, along with activating artificial intelligence and answering around the clock, in a variety of languages, to improve the customer service experience. The company's products interface with the customer's systems, and enable a full response to the customer and complete documentation in the client's systems for performing the various operations (opening payment reading, making an appointment with a representative, etc.)
Highlights
- Virtual agents conduct a voice conversation in a variety of languages based on a large language model (LLM) and artificial intelligence (AI) technology
- Real time transcribing conversations and providing alerts according to protocol / keywords
- Use of the client's infrastructure without the need to install dedicated hardware, possibility of installation at the client's site (on-premise in the client's cloud) or as a SaaS service.
Details
Sold by
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Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Virtual Agent Basic | Virtual Agent Basic (per agent) | $13,000.00 |
Virtual Agent Advanced | Virtual Agent Advanced (per agent) | $13,500.00 |
Virtual Agent pro | Virtual Agent pro (per agent) | $14,000.00 |
HelpE Platform Access License | HelpE Platform Access License | $20,000.00 |
Add-on: Script Module | Add-on: Script Module | $2,000.00 |
Bulk of 5,000 call minutes (basic) | Bulk of 5,000 call minutes (basic) | $1,600.00 |
Bulk of 5,000 call minutes (advanced) | Bulk of 5,000 call minutes (advanced) | $1,700.00 |
Vendor refund policy
No Refunds
Legal
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Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For support, please contact us at support@helpe.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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