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Reviews from AWS customer

15 AWS reviews

External reviews

29 reviews
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External reviews are not included in the AWS star rating for the product.


    Dave Ezrakhovich

A powerful and scalable search and analytics engine ensuring easy deployment, schema-less document storage, extensive documentation, and strong community support

  • November 15, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use it for locating and retrieving documents, particularly in scenarios where the data lacks a predefined structure. These documents may encompass various types of information, such as logs or other records.

What is most valuable?

It is highly valuable because of its simplicity in maintenance, where most tasks are handled for you, and it offers a plethora of built-in features.

What needs improvement?

Currently, their focus seems to be on expanding integrations and introducing more external tools, somewhat diverging from enhancing the core product. While integrating with tools like agents for ingesting data from sources like firewalls is valuable, I believe prioritizing improvements to the core product would be more beneficial. For instance, the development of a multi-step query engine could significantly enhance user experience. The ability to execute queries, receive results, and then perform subsequent queries based on those results is a fundamental feature that, while achievable through code, seems to be lacking as a built-in capability. While they possess a robust infrastructure, the current upgrade process isn't seamless and can result in downtime. As a customer, this can be frustrating, especially when there are methods like replicating to a new instance, performing the upgrade, and then transitioning back, which could potentially minimize downtime. This is crucial in a cloud service where ensuring availability is paramount, considering the significant investment in such services.

For how long have I used the solution?

I have been working with it for two years.

What do I think about the stability of the solution?

It offers good stability capabilities.

What do I think about the scalability of the solution?

It is a scalable tool, but it's not impressive. The challenge arises when scaling out becomes prohibitively expensive. Instead of offering end-users the flexibility to specify the number of instances, there's a tendency to provide preconfigured packages. This approach may not be ideal, particularly for those seeking smaller scale-ups.

How are customer service and support?

Their documentation is commendable as it provides a clear understanding of their offerings. Also, the accessibility to their support further enhances user-friendliness, making it a straightforward and user-friendly experience. While it may be slow, their competence in what they do is evident. I would rate it eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

Setting up the system initially is quite straightforward, but when it comes to upgrades, the process becomes more challenging. It was an in-house deployment. The primary focus is on designing the solution, considering factors like the importance of replication, cluster size, speed, and disk space. I appreciate their approach of guiding you through these considerations, making it easier to grasp the bigger picture. This initial design phase is a complex but crucial step. Once that's sorted, the subsequent steps are relatively straightforward—just a few clicks to establish the baseline. If you're working on a standard deployment, it's a hassle-free process.

What's my experience with pricing, setup cost, and licensing?

The pricing structure depends on the scalability steps. It begins as quite affordable and maintains affordability for a while. However, there's a turning point where it transitions from being reasonably priced to becoming notably expensive.

Which other solutions did I evaluate?

We've explored a few alternatives, but I believe Elasticsearch, particularly with Elastic and Elastic Cloud, stands out as the current industry standard. Opting for a widely used platform is advantageous due to the larger community it attracts. A substantial user base means more people to consult, numerous information sources, and a wealth of case studies. While there are smaller, medium, and even large alternatives, having around eighty percent of the community share provides a significant pool of expertise and resources to tap into.

What other advice do I have?

The main reason we opted for it is because the installation is straightforward, and maintenance is made easy as they handle that aspect for you. The extensive knowledge base offers substantial assistance, making it less reliant on individual expertise. I believe it's a solid product, especially for beginners. While it's not free, it's well-suited for more complex tasks. Keep in mind that for intricate functionalities, you might need to develop and create tools beyond what Elastic Cloud offers. If you're considering a cloud-based solution for schema-less documents, Elasticsearch is a solid choice. On the other hand, if you have the resources to handle on-premises installation, I would recommend it for companies with the capability to manage the deployment themselves. Overall, I would rate it eight out of ten.


    Oleksii Pavlyk

Easy to use but room for improvement in stability

  • October 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

We save credentials, new account information, logs from Palantir Panorama, Firefox logs, traffic logs, GlobalProtect logs from our servers, and Active Directory new users. We're still improving this, but not very fast.

What is most valuable?

I appreciate that Elastic Enterprise Search is easy to use and that we have people on our team who are able to manage it effectively.

What needs improvement?

We are keeping an eye on other products like QRadar and Splunk in case they offer features that would benefit our company.

We currently use the free version of Elastic Search for some of our logs. However, if we were to use it more extensively, we would need to consider the pricing of the paid plans.

Another area of improvement is stability.

For how long have I used the solution?

I have been using this solution for five years now.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten. We faced a few issues.

What do I think about the scalability of the solution?

I would rate the scalability a seven out of ten.

How are customer service and support?

We don't use the support because we use the free version.

What about the implementation team?

We were able to handle the deployment ourselves. We have one administrator and three users for this solution. So, there are four people in total.

What's my experience with pricing, setup cost, and licensing?

I use the free version. We use the free version for some logs, but not extensive use.

What other advice do I have?

Overall, I would rate the solution a seven out of ten. The free version is not very useful.


    NhuNguyen

Helps with log analytics and indexing

  • June 27, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for search engines and indexing.

What is most valuable?

The solution is valuable for log analytics.

What needs improvement?

The solution's integration and configuration are not easy. Not many people know exactly what to do.

For how long have I used the solution?

I have been working with the product for five years.

How was the initial setup?

The product's deployment took a couple of days to complete.

What about the implementation team?

The product's deployment was done in-house by myself.

What other advice do I have?

I would rate the product a nine out of ten.


    André Luiz Girol

An open-source product that helped us to monitor website request and responses

  • May 31, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution to monitor our website and APIs request and response cycle, also for log aggregation. We also used it for APM and searching for slow and database queries.

How has it helped my organization?

It helped a lot in identifying bottlenecks and events happening simultaneously among several services, since we can aggregate the logs into a single repository of data

What is most valuable?

I am impressed with the product's Logstash. The tool is fast and customizable. You can build beautiful dashboards Kibana using Logstash as data source. It is useful and reliable.

What needs improvement?

It was not possible to use authentication three years back. You needed to buy the product's services for authentication.

For how long have I used the solution?

I have been working with the product for three years.

What do I think about the stability of the solution?

The tool itself is stable but depends on your infrastructure. If you have slow disks, the searches tend to take more time. If you need more data retention, be sure to keep an eye on disk space. Otherwise, the service crashes easily.

What do I think about the scalability of the solution?

The tool's scalability is tied to your infrastructure. You need to have the money and resources to scale your infrastructure. To scale up, you need faster disks and more servers. My company had 15 users using the product for a small API, and the cost was not so high.

How are customer service and support?

The product's tech support is very helpful and skilled.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's setup is difficult, since you need at least 5 servers in a distributed topology to achieve its full potential: 3 machines for elasticsearch, 1 for logstash and another for kibana

What about the implementation team?

In house

What's my experience with pricing, setup cost, and licensing?

"The tool is an open-source product, but you have to self-host it and you need specialized personnel to maintain it.

What other advice do I have?

If you are self hosting the solution, you need to take care of indexes and understand cluster sharding and distributed systems' election system