ElasticCloud(Elasticsearch, FedRAMP, SaaS Contract) [Private Offer Only]

My main use case is for security, specifically for the SIEM  aspect, as I work as a cybersecurity engineer.

We specifically use this system for security-related topics. We have a dedicated environment for Large Language Models (LLMs). We have connected our LLM, but our primary focus remains on security. When we encounter any incidents or need to gather information about connected IPs, we rely on established rules and alerts. We utilize the chat functionality of this LLM to generate queries in Kibana language.

My favorite feature is the ease of use, particularly in how you integrate the agent. I've been using it since version 7, and we're on version 9 now, and I've seen the progress from using Beats to using the agent, making it so simple today to enroll a server with the Elastic Agent. 

Deploying the Elastic Agent internally is relatively straightforward; it only requires a few commands to be run on the server. However, to manage this deployment at scale, we needed to develop a solution using Ansible. This involved creating scripts to install, restart, and uninstall the agent. While I would have preferred if Elastic had provided an official solution for these tasks, they haven't yet developed one that addresses all the necessary aspects. As a result, we've taken it upon ourselves to create these tools internally.

There are two areas in which it could improve. One is the smoother enrollment process for 1,000 or 2,000 servers at the same time, rather than having to develop something internal. 

The second topic is the actual support of YARA rules—it's Y-A-R-A, which is specific for security. As of today, this is not supported, and I've been asking for a while now; I'm unsure if they will ever release it.

I have been using this solution for at least four years.

I haven't seen any downtime.

It is really scalable. Since we're on the cloud, whenever we need to upgrade or add resources, they handle everything. It takes a couple of hours due to the amount of data we have, and I've never faced any issues during upgrades.

I have contacted technical support because we encountered issues when we started using the Elastic integrations, some of which were not finalized on their side. I had countless meetings with engineers from Elastic, including product managers and support engineers, to work on and fix the integrations we wanted to use. They have always been really responsible and responsive to my requests. Once, we had an issue with GCP, Google Cloud  Platform, and they even sent us a complimentary five or six hours with an Elastic consultant to help set things up.

I would give them a nine out of ten because they are very responsive. They clearly know what they are talking about. I never encountered a situation where the support team didn’t understand what we needed.

Positive

The initial setup process took around a month.

What they need is to be more transparent about the actual setup of the cluster and the deployment process. When using Elastic out of the box, there is information that is not readily available, requiring users to dig deep into the documentation to truly understand how it works. If you're looking to set up the cluster automatically, it works well for testing purposes. However, when installing two thousand servers at once, if your deployment isn't large enough, it can lead to crashes. Occasionally, we have to delete the logs just to access the interface. Therefore, I believe they should provide clearer guidance on using the deployment manager effectively.

We started four years ago with 200-300 servers, and now we are at around 2,000 servers. The learning curve involved understanding how it works, doing labs, and the difference between Elastic Search and competitors. Elastic really helped with support; we had weekly sessions with engineers from their side to assist us in setting up.

Maintenance on my end is limited to updates. Since we are using Elastic Cloud, they take care of the infrastructure.

I am familiar with the pricing, as we negotiated it last year. Compared to other tools, it's fair. However, if we are talking with full transparency, Elastic pushes clients to buy the Enterprise edition instead of the Premium edition, and we don't see the value in that other than to spend more money more quickly. So, while pricing is good and what we expect to pay for this type of product, I'd love to finalize this concern.

We've tested multiple open-source tools based on Elastic before signing with them, including one tool called Wazuh  that is built on top of Elastic. We've also tested the open-source edition of Elasticsearch where we manage the cluster and Splunk. Overall, I believe Elastic Cloud is still one of the best products out there.

I would rate this solution an eight out of ten.

Our main use case for Elastic Search  is primarily for application search and document discovery.

We built an application with APIs that make documents available for search to the enterprise and we store the documents as well. A typical flow would be when an upstream application delivers a document to us, and then a different application or different user looking for some documents comes to our application, enters the metadata for that document, which we use to search in Elastic Search  to retrieve the document and then deliver that document to the end user.

The seamless scalability is something I see as among the best features Elastic Search offers.

The speed with which Elastic Search is able to search through all of the documents we place into it is quite remarkable, as we search through 65 billion documents in less than a second in most cases, on a constant consistent basis.

I find configuring relevant searches within Elastic Search platform very straightforward. Elastic Search is easily scalable.

The customer support for Elastic Search is quite good.

I advise others looking into using Elastic Search to think about the future of your platform and where you intend it to be in five years, and based on that, which version of Elastic Search best suits the needs of your platform. Additionally, jump into the AI products first as you're in the planning phase so that as you're filling out your data, the AI products and machine learning products can enrich the data real-time early on in the process, which will save you a lot of time later.

The overall performance of the platform, scalability of the platform and other additional features, especially when it comes to AI, really earn the nine.

The ability to change field types seamlessly would be a huge improvement for Elastic Search, and more seamless upgrades would also be a big improvement, especially with regards to upgrading between major versions.

The upgrade experience and inflexibility with fields keeps Elastic Search from being a perfect 10.

I have been using Elastic Search the whole time I have been at Optum since 2019.

Elastic Search is stable.

The customer support for Elastic Search is quite good.

I would rate the customer support a nine.

Positive

We previously used a self-hosted Elastic running on virtual machines, and we switched to Elastic Cloud on Kubernetes  at the urging of Elastic Search itself, as well as an internal drive towards cloud-first technologies. The features of Elastic Search Cloud on Kubernetes  seemed to mesh well with the overall goals of our organization.

My experience with pricing, setup cost, and licensing for Elastic Search is overall fairly straightforward.

I do not have any specific numbers on a return on investment, but I do have a general sense of the overall improvement of efficiency of the platform as we moved from on-prem hosted to Elastic Cloud on Kubernetes, where the time saved from maintaining the platform itself was significant.

My experience with pricing, setup cost, and licensing for Elastic Search is overall fairly straightforward.

We have tried the hybrid search capability, and we have seen overall fairly positive results, though we have yet to roll it out in production.

We have implemented a proof of concept using Inference APIs in our processes, but we have yet to release it into production.

To be clear, we are not on Elastic Cloud serverless; we are on Elastic Cloud on Kubernetes, running on the Azure  platform self-hosted.

We have not utilized Better Binary Quantization, BBQ, in our operations.

On a scale of one to ten, I rate Elastic Search a nine out of ten.

We use Elastic Search  for search purposes and things related to semantic search.

It is not being used for the moment regarding my main use case for Elastic Search .

In my experience, the best features Elastic Search offers are its stability and brand new features that I consider very interesting.

The machine learning features of Elastic Search are very interesting, including the possibility to include models such as ELSER and different multilingual models that let us fine-tune our searches and use them in our search projects.

The machine learning features of Elastic Search have helped us with many things such as improving our searches and experience for the guests.

We could benefit from refining the machine learning models that we currently use in Elastic Search, along with the possibility to integrate agents, intelligent artificial intelligence, form of agent, and MCP.

It would be useful to include an assistant into Kibana for recommendations, advice, tutorials, or things that can help improve my daily work with Elastic Search.

I have been using Elastic Search and Kibana for about four years.

In my experience, Elastic Search is quite stable.

The scalability of Elastic Search is very good in my opinion. It never has incidents that cause issues in our daily tasks.

The customer support for Elastic Search is one of the best I have ever tried. Whenever I had to create a new incident, I got the responses that I needed.

Positive

I consider Elastic Search a very good project. On a scale of 1-10, I would give it a 10.

The features and capabilities that Elastic Search provides are very easy to use, and the documentation is rich. You can find and understand everything here to use it properly.

I would tell others looking into using Elastic Search that they can try it and see if it fits their use cases.

Elastic Search is a very good product. I really appreciate all the features that it provides, and I hope this product continues its evolution in the way it has been.

At Shopee, I worked with numerous database schemas to find out which table columns belonged to which schema. We utilized Elastic Search  to manage metadata for millions of tables, allowing us to search efficiently. Besides that, we used Logstash  to put all the log files in Elastic Search  for easy searchability.

Elastic Search significantly improved my work. Previously, when searching for text that appears in the middle of strings, the process was time-consuming. Elastic Search enables efficient searching, enhancing system performance and responsiveness. I can also collect logs through Kafka, send them to Elastic Search, and create indices, thus managing logs and customizing searches easily.

Elastic Search provides features such as stemming and range-based queries to search log files efficiently. It allows filtering data easily by searching for specific words based on created indexes. This made searches very efficient, and it also allows for log collection through Kafka and helps with managing logs and customizing searches according to needs, such as grouping by dates or user IDs.

Elastic Search could improve in areas such as search criteria and query processes, as search times were longer prior to implementing Elastic Search. Elastic Search has limitations for handling huge amounts of data and updates, especially if updates are frequent. It doesn't handle big data scale efficiently, especially regarding data size and scale, compared to Apache Solr . It doesn't support real-time search effectively, as it refreshes the indexes every few seconds.

It is stable as many companies already use Elastic Search. In cloud scenarios, it manages well by scaling up or down based on peak traffic. Otherwise, similar functionality needs to be replicated in a private cloud, including backups.

Elastic Search requires enhancements for handling huge amounts of data and updates. Segmenting or sharding data and complexities regarding the cluster can be issues. Updating in Elastic Search involves index computations and user dependencies. There might be issues regarding data size and scaling, but these can be tuned and improved.

I remember Apache Solr , which is generally used for much larger scale data compared to Elastic Search. Apache Solr is used by most companies, and while Elastic Search is very common, there are technologies similar to Elastic Search, though I'm not familiar with all the names.

I have used Elastic Search, but I might not be aware of many internal details; I just used the API to create an index, manage data, and search. It's very useful. On a scale of 1-10, I rate it an eight.

The main use case for Elastic Search  is mainly for log management.

I appreciate the indexing capabilities and the speed of indexing in their product, which demonstrates how quickly logs are collected and stored. The search capabilities are also valuable.

The architecture of Elastic Search  could be improved as it is complicated for most general users to build up the environment and maintain the cluster.

Currently, I do not have suggestions for additional functions that could be added to the product.

I have been working with Elastic Search for about two years.

I usually use Elastic Search on-premises, which introduces complexity in deployment. Using the cloud version would reduce the complexity of setting up.

I would rate the stability for Elastic Search as eight out of ten.

I would rate the scalability as eight.

I would rate technical support from Elastic Search as three out of ten.

The main issue is a general sum of all factors. Being based in Hong Kong means I can only assess the service in my region and cannot speak for other regions based on my experience.

Negative

I am currently working with multiple solutions including Elastic Search, Splunk, and Graylog .

The initial setup for Elastic Search is complex.

The real-time analytics capabilities depend on whether you use the paid version or open-source version.

I work with SME users of Elastic Search, though the solution can technically support enterprise customers.

I have not extensively used AI technology with Elastic Search.

I can recommend Elastic Search to other users.

The pricing for Elastic Search rates as four out of ten. Overall, I would rate Elastic Search as seven out of ten.