Hiver
HiverReviews from AWS customer
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Great email app for keeping my team organized
What do you like best about the product?
Hiver is great for receiving, assigning, and tracking emails to our team. It allows for easier communication among our team and clients. They also have great customer support!
What do you dislike about the product?
At first, Hiver didn't work well with other email extensions. However, their team has made the integration much much better. Thank you!
What problems is the product solving and how is that benefiting you?
As a fast-growing team, we needed a way to keep email organized. Hiver offered us an effective solution!
Great Product! Must have for Manufacturing!!
What do you like best about the product?
Assigning emails to someone on the team is by far the best feature we have. We use this in our order entry process. This allows us to assign to the POC for each step in the process.
Another great feature of having a shared inbox is that if someone in the office is out then the email isn't lost in that person's inbox. Everyone with access to Hiver has access to that message.
Another great feature of having a shared inbox is that if someone in the office is out then the email isn't lost in that person's inbox. Everyone with access to Hiver has access to that message.
What do you dislike about the product?
Searching through closed emails can sometimes become a pain. There are a few different views you have to look through, but it is still better than relying on someone else's email organization, or lack thereof.
What problems is the product solving and how is that benefiting you?
Communication issues between 4 employees and our customers. This prevents emails from not being read or from being sent twice. Makes us look more professional. We can also see what someone else has already said to the customer. The notes feature is nice so that you don't have to send "internal emails." You just put a note on the message in Hiver and everything is cleaner.
We are starting to use analytics more often as well. It is definitely geared more towards the help desk feature, but we are using it to see how we are doing in getting back to customers and closing out tasks.
We are starting to use analytics more often as well. It is definitely geared more towards the help desk feature, but we are using it to see how we are doing in getting back to customers and closing out tasks.
Great product/Service
What do you like best about the product?
Hiver has boosted the operativity within our company a great deal! Highly recommended.
What do you dislike about the product?
Sometimes the refresh rate is quite slow.
What problems is the product solving and how is that benefiting you?
We manage the group emails.
A real difference in admin heavy teams
What do you like best about the product?
Really easy to keep track of what has been actioned and what i still pending. Using tags also allows us to search for emails more accurately and document what topics pop up most regularly.
What do you dislike about the product?
The analytics tool is not always very accurate. We'd like to understand what our response time is but often this is very skewed for some reason and isn't realistic. I think this is still a work in progress for them.
What problems is the product solving and how is that benefiting you?
Our team is small enough and the volume of admin tasks is manageable, so using a Jira ticketing system would have been far to restrictive. I appreciate the flexibility Hiver gives while still helping us organise tasks. The 3-4 of us manage the same mailbox where queries come into from the rest of the organisation, so it was hard for us to keep track of what has and hasn't been actioned, and by whom in the team. Hiver lies on top of this mailbox and allows us to assign queries to each other and mark the status of the emails which was a game changer for us. In addition, Hiver's analytics tool helps us understand what most of the queries are about and thus where to focus our energies when coming up with self-service options.
Cool to be able to assign emails to different team members
What do you like best about the product?
Being able to send and close a pending email at the same time
What do you dislike about the product?
Its always telling me to reload my inbox.
What problems is the product solving and how is that benefiting you?
We can share and assign emails with my team
satisfied
What do you like best about the product?
I like the fact that we can allocate emails and still review features of emails
What do you dislike about the product?
as of now I have not encounted any downside
What problems is the product solving and how is that benefiting you?
very easy to assign emails to individuals and to relocate emails when completed
Great Tool For Teams Handling Shared Emails
What do you like best about the product?
Hiver makes assigning emails to various members of your team really easy, as well as writing notes regarding the conversation right in the sidebar. No more confusion regarding who should be responding to an email, and if you need input from your team they can respond right at the source of the question! Hiver is an essential tool for teams handling large shared inboxes.
What do you dislike about the product?
Occasionally the page needs to be refreshed to show an assignment you have made. For a long time, it was not possible to edit a note to your team without deleting it altogether, but this has now been fixed, Hiver is constantly improving.
What problems is the product solving and how is that benefiting you?
Now all our necessary team members can give input right at the source if a customer has a particularly tricky support question without taking up any more time than necessary. This is a huge time saver, which matched with the ability to assign emails to a particular team member makes it easy to answer emails with all the information necessary as quickly as possible.
Great tool that drives efficiency while utilizing team email
What do you like best about the product?
Our function utilizes hiver to allow full visibility into the emails we receive at team email level, and assign the emails accordingly. It helps us quite a lot as the visibility portion is really helpful and makes "lost track in email chain" a lot harder than traditional team email setting
What do you dislike about the product?
There's no option to remove email chain forever, and the automation feature has room for improvement.
Currently I can set automation to block email, but it only blocks the initial email. If there are replies to the email being blocked, the replies will still show in our inbox that creates some noises.
Automation feature only does "and". Would be great if we have a "or" feature that allows further customization.
Currently I can set automation to block email, but it only blocks the initial email. If there are replies to the email being blocked, the replies will still show in our inbox that creates some noises.
Automation feature only does "and". Would be great if we have a "or" feature that allows further customization.
What problems is the product solving and how is that benefiting you?
Visibility into team emails without feeling lost. Analytics into team performance.
Best option for you and your company
What do you like best about the product?
Help me through the day, not no miss any information that can be valuable for the process
What do you dislike about the product?
No dislikes as far as now. Best option my company has been made!
What problems is the product solving and how is that benefiting you?
Problems Resolved :Directing Emails in the right directions.
Assigning Information to the right recipients.
Benefits, Less emails in the inbox
Assigning Information to the right recipients.
Benefits, Less emails in the inbox
Make your meeting room in advance ways
What do you like best about the product?
I am completely satisfied with Hiver. It is providing efficient services. One of the best things I like about Hiver is, I can easily access to ones inbox that has been associated with my personal Gmail. In this way I am capable of looking into important emails and also I can share the workload of the team. This email collaboration has helped me in directing the team now I can easily send the important notifications and view the analytics regarding their performance.
What do you dislike about the product?
Sometimes I have to face problem of not having proper access like, I face issues in having live discussions or chat via this tool. Moreover its pricing policy is not well structured for all organizations.
What problems is the product solving and how is that benefiting you?
I am at ease to assign the emails to my team so that they can better communicate with them, this saves my time and I can handle numerous customers simultaneously. Hiver has allowed me to automate my everyday processes, thus I have got rid of the repetitive tasks.
Recommendations to others considering the product:
Its interface is somehow complex in understanding and you have to search and find the right tool so it will need some extra effort. But quality wise appreciate its speedy work and I think it will mostly beneficial for many kind of businesses.
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