Overview
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp. Hiver offers advanced analytics to improve team performance and its easy-to-use features like notes & tags, automations, rule-based assignment, and knowledge base help reduce repetitive work. Getting started with Hiver is quick and easy since it works on top of Gmail. Over 10,000 teams, including those at Vacasa, Flexport, and Harvard University, use Hiver to collaborate on business communication and drive efficiency.
Note: GMail account is mandatory to use Hiver
Highlights
- Multi-Channel Support
- Collaboration
- Automation and Reporting
Details
Pricing
Dimension | Description | Cost/month |
|---|---|---|
Lite | All the essential tools for getting started with customer service | $19.00 |
Pro | SLAs, CSAT and analytics to help you deliver outstanding service | $49.00 |
Elite | Custom access control, round robin assignment and uptime SLA | $69.00 |
Vendor refund policy
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
help.hiverhq.com, 24/7 Chat support@hiverhq.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.