Sold by: Hiver
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp
4.6
Overview
Hiver helps organizations engage meaningfully with their customers, employees, and vendors, right from Gmail. Hiver's multi-channel approach turns Gmail into a powerful help desk to handle business communication efficiently from email, chat, phone, and WhatsApp. Hiver offers advanced analytics to improve team performance and its easy-to-use features like notes & tags, automations, rule-based assignment, and knowledge base help reduce repetitive work. Getting started with Hiver is quick and easy since it works on top of Gmail. Over 10,000 teams, including those at Vacasa, Flexport, and Harvard University, use Hiver to collaborate on business communication and drive efficiency.
Note: GMail account is mandatory to use Hiver
Highlights
- Multi-Channel Support
- Collaboration
- Automation and Reporting
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Lite | All the essential tools for getting started with customer service | $19.00 |
Pro | SLAs, CSAT and analytics to help you deliver outstanding service | $49.00 |
Elite | Custom access control, round robin assignment and uptime SLA | $69.00 |
Dimensions summary
You buy Hiver as a per-user contract across three tiers: Lite, Pro, and Elite. You pay for each user seat, so cost scales with team size. The tiers build on each other. Lite covers the essential customer service tools. Pro adds SLAs, CSAT surveys, and analytics for tracking service quality. Elite adds custom access control, round robin assignment, and an uptime SLA for teams needing stricter governance and routing. Pick a tier based on the depth of reporting, routing, and access control your team needs, then set the user count.
Top-of-mind questions for buyers
A user is one team member seat with access to the platform. You pay per seat, so cost scales with headcount. Plans start at 2 seats. You can grow from 2 to 5, then in increments of 5 seats, such as 10, 15, or 20.
Your chosen tier rate applies to every seat on the account, including new ones. Adding users raises cost by the same per-user rate for each added seat. Seats are added in set increments, so you scale in blocks rather than one at a time.
Each account includes a pooled 2000 minutes per month, shared across all users. Once those minutes run out, extra calling minutes are charged separately per minute. The minute pool sits at the account level, so it is not divided per seat.
hiverhq.com
Helpful?
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
help.hiverhq.com, 24/7 Chat support@hiverhq.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Our enterprise-ready platform orchestrates thousands of AI research agents to discover new computational approaches to solve your highest-value challenges.
Propensity model that determines the probability that a US consumer enjoys to Snow Ski
Weekly Allergy/Pollen Weather Index by Europe City includes six months of weekly forecast data updated weekly. Identifies and ranks weather conditions in an index scale of 0-10 of identifying weather favorability for allergy like symptoms.
Customer reviews
ASHOK K.
Simple, Efficient Team Email Management Right Inside Gmail
Reviewed on Nov 02, 2026
Review provided by G2
What do you like best about the product?
What I like most about Hiver is how it makes team email management simple and efficient right inside Gmail. It lets teams assign emails, track ownership and responsibilities, collaborate smoothly in shared inboxes, and prevent duplicate replies. I particularly appreciate being able to handle customer queries, keep an eye on email status, and strengthen team coordination without having to switch back and forth between multiple applications.
What do you dislike about the product?
One thing I dislike about Hiver is that some advanced features can take time to understand, especially for new users. Managing multiple shared inboxes can sometimes feel confusing, and notifications may become overwhelming. Additionally, certain useful features are available only in higher-priced plans, which may not be ideal for small teams.
What problems is the product solving and how is that benefiting you?
Hiver solves the challenge of managing team emails and shared inboxes efficiently. It lets us assign incoming emails to the right team members, track customer queries, avoid duplicate replies, and collaborate directly within Gmail. As a result, accountability is clearer, response times are reduced, fewer emails get missed, and our day-to-day communication stays more organized. Overall, it saves time and helps the team work more efficiently.
Insurance
Hiver Makes Email Organization Effortless
Reviewed on Oct 30, 2026
Review provided by G2
What do you like best about the product?
Hiver makes the organization of emails much better
What do you dislike about the product?
delays in emails being sent and received when clients are on the phone
What problems is the product solving and how is that benefiting you?
Organization, it takes a lot of the stress away from keeping up with emails
Retail
Hiver in Gmail Makes Capturing Store Helpdesk Issues Easy
Reviewed on Oct 27, 2026
Review provided by G2
What do you like best about the product?
Hiver is embedded in Gmail and is great for capturing helpdesk type issues from all our stores
What do you dislike about the product?
There is no simple way to classify, with ticket numbers, each issue and then report effectively. There is no intuitive way to manage and report on all cases.
What problems is the product solving and how is that benefiting you?
Providing a helpdesk inbox and a communication tool with the business
Anonymous
Lightweight Gmail Collaboration
Reviewed on Oct 27, 2026
Review provided by G2
What do you like best about the product?
Our team use Hiver in Gmail to manage support queries in a central inbox, while staying in the Gmail. It's a very lightweight tool that enhances what we already have instead of becoming another tool that never gets logged into. It's great for being able to assign emails and leave comments to collaborate with the team. We also use multiple shared inboxes for different functions like support and sales. Automations are also helpful for removing noise from the inbox. It was very simple to set up and learn, and the Hiver team have been great whenever we have had a question or problem.
What do you dislike about the product?
We've found that the shared draft function can be unreliable, with drafts sometimes going missing or take a while to be seen by other users. I also think the AI features are quite basic and don't offer much beyond the Gemini features that are already available within Gmail.
What problems is the product solving and how is that benefiting you?
Hiver in Gmail lets my team stay in the platform that’s native to us while having the benefit of a shared inbox to ensure nothing gets missed. It's great for a small team that is already Gmail native.
Chelsea W.
Shared Inbox and Notes That Keep Our Office in Sync
Reviewed on Oct 27, 2026
Review provided by G2
What do you like best about the product?
the shared inbox and notes are great for the office
What do you dislike about the product?
not being able to pick up drafts from other users
What problems is the product solving and how is that benefiting you?
organization of requests coming into the agency