Hiver
HiverReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,274 reviews
from
External reviews are not included in the AWS star rating for the product.
Hiver allows us to streamline our service
What do you like best about the product?
The ease of sharing emails without forwarding emails to someone else. It has allowed us to share an inbox with 5 users which is amazing. If one of us is out of the office, the others can easily pick up the slack.
What do you dislike about the product?
It sometimes crashes which means we can't easily find or send emails.
What problems is the product solving and how is that benefiting you?
We solved the problem of assigning emails to various users within the shared inbox. Previously we were using colored stars to assign but now we can truly assign it to someone with ease.
Recommendations to others considering the product:
If you're looking to streamline a shared inbox, look no further!
Simple, powerful tool for team collaboration
What do you like best about the product?
1. I love the fact that we don't need a separate helpdesk solution. Hiver is built right into Gmail.
2. Constant updates - they never stop making this product better! Whoever is in charge of UI at Hiver is brilliant.
3. The side bar on every email where our team can chat and collaborate *outside* the email thread itself. Once we are on the same page, a team member replies to the client.
2. Constant updates - they never stop making this product better! Whoever is in charge of UI at Hiver is brilliant.
3. The side bar on every email where our team can chat and collaborate *outside* the email thread itself. Once we are on the same page, a team member replies to the client.
What do you dislike about the product?
Honestly, pretty much nothing. I wish we could "like" sidebar comments from team members or insert emojis. It would make our team interaction more fun and personable. That's all I can think of.
What problems is the product solving and how is that benefiting you?
We are collaborating as a team to take care of our clients and quickly close tickets as they come in. We used to have a separate helpdesk software, but by switching to Hiver, we have gained greater efficiency. We love Hiver!
Exactly what we were looking for.
What do you like best about the product?
Really useful software, fitted our company much better than others we tried (Groove HQ, Zendesk, Freshdesk).
Works as a plugin for Gmail so very easy to use & less problematic than forwarding via other apps we tried (less emails going to spam etc).
Analytics are super useful too. Support available on chat 24/7 & very helpful.
Works as a plugin for Gmail so very easy to use & less problematic than forwarding via other apps we tried (less emails going to spam etc).
Analytics are super useful too. Support available on chat 24/7 & very helpful.
What do you dislike about the product?
Phone app could be improved a little, but that's nit picking.
What problems is the product solving and how is that benefiting you?
Very easy to organise a shared inbox with multiple users. Less emails get missed & less cluttered.
Having analytics, for example emails sent, & new conversations can be very useful for tracking email conversions.
Having analytics, for example emails sent, & new conversations can be very useful for tracking email conversions.
Convert your Gmail into your meeting room
What do you like best about the product?
I have synchronized my Gmail with this tool. Which is equipped with almost all the essential features that are helping me not only to manage my day by day tasks, which are reacted with finance, with project handling, with product selling and much more, but it has also collaborated my various departments and provided me, such a platform where I easily discuss over work flow and my finance related tasks.
What do you dislike about the product?
It is limited in terms of integration which restricts us to send the data and important files for the better guiding our customers. Further only we can have the insight of the inbox associated with the team, it lacks in many other features.
What problems is the product solving and how is that benefiting you?
We are capable of adding to our business values. This is very easy to configure and user-friendly application. Further I am capable of managing the customer relation by closely communicating with my team and by having an insight view about the important matters. I am thankful to its team for proving an amazing solution to my problems.
Recommendations to others considering the product:
This tool is suitable for business to customer service and it will help that organization who mostly deals in the selling of the products. However I have found it limited in term of clients and customer relation management.
Great shared inbox solution for GSuite!
What do you like best about the product?
Hiver really makes it easy and efficient to manage a shared inbox. Follow up and transparency is great!
What do you dislike about the product?
I haven't found anything that I dislike. They continue to add and improve their solution.
What problems is the product solving and how is that benefiting you?
It's made us much more efficient and has allowed us to better serve our customers.
Ecom Customer Care Representative
What do you like best about the product?
This add will make teamwork 100% easier and more efficient. I can start by saying that the fact that it will sort every upcoming email to the person in charge is amazing, not only because it will help to have a more organized shared box, but it will also let us supervise the email flow from our colleagues and give them a hand whenever they need or are out for vacation. On the other hand, having the option to leave comments on the memo field, will also help us to remind important information or simply inform our colleagues about something. Last but not least, Hiver gives us the opportunity to work with shared mailboxes and prioritize whatever is important for the team and allows us to "Close" every task that no longer needs our attention.
What do you dislike about the product?
Would love to have a more detailed analytics so we can monitor the KPI and time response from the team integrated with Hiver.
What problems is the product solving and how is that benefiting you?
No email remain unanswered or forgotten. All the my emails are sorted and prioritized by using this amazing tool
Recommendations to others considering the product:
You may become very dependent to Hiver once you try it with your team. Once you get use to it, it is hard to manage your emails properly whenever you are logged in on your Iphone or a different device that is not using your Hiver account.
Hiver is a Huge Help!
What do you like best about the product?
Being able to collaborate with the team seamlessly, organise and assign emails to each team member using the side bar chart.
What do you dislike about the product?
So far am finding more benefits than any dislikes.
What problems is the product solving and how is that benefiting you?
The ability to have a holistic view of emails and workload with all team members.
Making Emails Efficient
What do you like best about the product?
I like ability to assigning emails to users and see the history of worked on it.
What do you dislike about the product?
The cost is way too much for an add on program.
What problems is the product solving and how is that benefiting you?
We had a large number of the same emails going into many employee's email without knowing who was taking care of what. Our efficiency has increased as our load has decreased. We only need to work on what has been assigned to us or is still in the hiver.
<p>This product is amazing! It exceeded all my expectations and I couldn't be happier with my purchase. The quality is top-notch and it works perfectly. I highly recommend it to anyone looking for something reliable and efficient. Five stars!</p>
What do you like best about the product?
Being able to see threads of other team members' emails.
What do you dislike about the product?
The notification that you have been logged out is not clear enough.
What problems is the product solving and how is that benefiting you?
When team members are away, their work can still be completed.
Great shared mailbox experience
What do you like best about the product?
Truly collaborative mailbox experience, brings Google Docs-like collaboration to the inbox.
What do you dislike about the product?
It would be nice to define "teams" or assign items to multiple users. In most cases, it's best for one user to "own" the ticket, but there are some cases where oversight and input from multiple users is important. Sometimes this means browsing through another user's tickets which is a bit more time consuming than if you were able to also own the ticket.
What problems is the product solving and how is that benefiting you?
Hiver allows us to have centralized support and billing mailboxes where everyone can easily see incoming tickets, and assign them off to the appropriate user for resolution. It allows us to take a peek into the per-user workload and view metrics on the effectiveness of our support staff.
showing 1,011 - 1,020