Hiver
HiverReviews from AWS customer
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Making Emails Efficient
What do you like best about the product?
I like ability to assigning emails to users and see the history of worked on it.
What do you dislike about the product?
The cost is way too much for an add on program.
What problems is the product solving and how is that benefiting you?
We had a large number of the same emails going into many employee's email without knowing who was taking care of what. Our efficiency has increased as our load has decreased. We only need to work on what has been assigned to us or is still in the hiver.
<p>This product is amazing! It exceeded all my expectations and I couldn't be happier with my purchase. The quality is top-notch and it works perfectly. I highly recommend it to anyone looking for something reliable and efficient. Five stars!</p>
What do you like best about the product?
Being able to see threads of other team members' emails.
What do you dislike about the product?
The notification that you have been logged out is not clear enough.
What problems is the product solving and how is that benefiting you?
When team members are away, their work can still be completed.
Great shared mailbox experience
What do you like best about the product?
Truly collaborative mailbox experience, brings Google Docs-like collaboration to the inbox.
What do you dislike about the product?
It would be nice to define "teams" or assign items to multiple users. In most cases, it's best for one user to "own" the ticket, but there are some cases where oversight and input from multiple users is important. Sometimes this means browsing through another user's tickets which is a bit more time consuming than if you were able to also own the ticket.
What problems is the product solving and how is that benefiting you?
Hiver allows us to have centralized support and billing mailboxes where everyone can easily see incoming tickets, and assign them off to the appropriate user for resolution. It allows us to take a peek into the per-user workload and view metrics on the effectiveness of our support staff.
Organize!
What do you like best about the product?
It's a great tool for us to manage all incoming emails and assign them across our team with the notes, sharing email drafts, marking tickets closed or pending, and with tags based on the different topics or urgency.
What do you dislike about the product?
Nothing I can think of! They've addressed the little bugs we've seen over time as it improves with each release.
What problems is the product solving and how is that benefiting you?
organizing/managing the workflow for incoming emails to keep a clean inbox.
Changing the Way We Email
What do you like best about the product?
We've been using Hiver in our organization for around 3 years. We love being able to have side conversations and being able to collaborate on a response before sending it to a client.
What do you dislike about the product?
I can't really think of anything I don't like! I do know that if there is an issue and our system is down (which is SUPER rare), we notice immediately, as it's such an integral part of our communication system.
What problems is the product solving and how is that benefiting you?
We've been able to scale our company at a sustainable rate by having shared inboxes and the ability to assign off emails to the appropriate human to answer.
Recommendations to others considering the product:
DO it!
Consistently Great!
What do you like best about the product?
Label Sharing. We've been using this for 5+ years!
What do you dislike about the product?
Nothing...it's great and we'll continue to use it!
What problems is the product solving and how is that benefiting you?
Label sharing across mailboxes with controlled access
Recommendations to others considering the product:
Try it!
Amazing Gmail solution
What do you like best about the product?
Hiver is so easy to use! It's great to have the ability to have multiple 'group' email addresses and they all come into separate folders so you can time block your day. I love the function of writing notes and then putting it back into another person's name, and the ability to draft response emails- it has made training staff so much easier! I'm looking forward to sinking my teeth into the SLA & business hours function.
What do you dislike about the product?
It's one of those pro/con things- it's great that things pop up in my inbox when they're assigned to me and at the same time, there are moment when I wish they wouldn't. In saying that, there is likely a setting I've missed that will fix that!
Overall, very happy with the product.
Overall, very happy with the product.
What problems is the product solving and how is that benefiting you?
We have multiple 'group' inboxes that we use to manage incoming enquiries for various divisions- like a ticketing system (i.e. one for recruitment of X type of staff member, another for a different staff member, one for HR, one for Accounts, one for General Inquiries to the business- you get the picture). Trying to manage these out of Google was a nightmare. They don't do collaborative inboxes well. Hiver has allowed us to manage this perfectly, and has the added bonus of adding in SLA's and the ability to train new staff even whilst offsite (which has been handy during COVID!).
Amazing solution for team email management
What do you like best about the product?
Easy assigning of emails. The team use it to assign themselves work
What do you dislike about the product?
Sometimes I get logged out and it it glitches every so often
What problems is the product solving and how is that benefiting you?
Assigning work to each of our team to action. Being able to have a shared inbox for everyone to see emails then triage that to our teams is very helpful
Amazing tool for small and large business alike
What do you like best about the product?
The simplicity of the product. The ease of navigation.
What do you dislike about the product?
Nothing, it's perfect. Very nice product.
What problems is the product solving and how is that benefiting you?
Being able to track my reps work through their email flow.
Invaluable tool for my business and team
What do you like best about the product?
We use specific shared labels on almost every email thread. The email collision detection is also a great asset
What do you dislike about the product?
There's nothing in particular I dislike!
What problems is the product solving and how is that benefiting you?
Shared labels ensure that no relevant team member is left off a thread. It's also a great way to bring a team member into a thread without having to actually send an email!
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