Hiver
HiverReviews from AWS customer
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User friendly
What do you like best about the product?
The agent was to the point and helpful, he also followed up.
What do you dislike about the product?
I dislike Hiver notfications, but I know they are helpful to some
What problems is the product solving and how is that benefiting you?
Trying to set up my account. My account was successfully set up.
Recommendations to others considering the product:
Be patient and always assign emails to yourself
Hiver Revolutionized our CS Department
What do you like best about the product?
We had no idea how much time we were spending just figuring out who was working on what until Hiver let us stop altogether.
What do you dislike about the product?
I dislike that unassigned threads get kicked down the list when there is a reply, but I'm told this is a Gmail limitation.
What problems is the product solving and how is that benefiting you?
I would estimate that we made our 3 person team 30% more efficient.
Recommendations to others considering the product:
Give it a try. For us, the free trial wasn't long enough to determine if it worked. We paid for a month. After 6 weeks, the benefits were clear.
Increase Teamwork and Productivity
What do you like best about the product?
Hiver enables us to work in shared mailboxes remotely. With the COVID-19 pandemic, our teams could immediately work remotely without missing a step. We have migrated to remote work environments across the US. We could not have done this effecitevely without Hiver. Having been a customer for over seven years, we continue to find new ways to leverage Hiver. We also enjoy all the new features and upgrades they build into the standard platform.
What do you dislike about the product?
I would like to see the ability to create a Dashboard for comparing the Hiver boxes we actively work in to get to the company snapshot. I want the Hiver Boxes to roll up into a company metric. Finally, I would like Analytics to allow me to show employees their performance by comparing them to Group Box averages.
What problems is the product solving and how is that benefiting you?
Remote work and decluttering of Inbox.
Hiver has turned my inbox into a productivity tool
What do you like best about the product?
Shared labels is great for projects. Shared mailbox means you can assign emails to other people, and manage as tasks. Hiver also provides great support if you need help with anything.
What do you dislike about the product?
Hiver doesn’t integrate with Shift which is disappointing. Had to let Shift go.
What problems is the product solving and how is that benefiting you?
My inbox used to be a place where emails got bogged down in the overwhelming volume. Now the ones that need action are quickly identified and marshalled into an easy system to manage follow ups.
Good and easy mail tool for shared mailboxes
What do you like best about the product?
Extremly easy to set up
Good way to tag others
Directly in GMail wihtout leaving the window
Good way to tag others
Directly in GMail wihtout leaving the window
What do you dislike about the product?
Canned responses are not automatically updated with email content (name etc)
What problems is the product solving and how is that benefiting you?
Collaborating on one shared email inbox directly within Gmail
amazing.. great customer service and functionality.
What do you like best about the product?
the fact that I can stay within Gmail, it runs flawlessly and I can track the status of all emails/my team
What do you dislike about the product?
nothing, I really like the service and it delivers what it promises
What problems is the product solving and how is that benefiting you?
the fact that I didn't have clarity of who was responding to what emails by when. I now have oversight over all emails/written communication from my team
Simple solution, well build in our Gmails.
What do you like best about the product?
Hiver works smoothly within our Gmail inboxes. We didn't have to login or learn a new system and interface. We are three consultants sharing one inbox with questions from our clients. Now it is easy to assign a question to a propriate consultant and track if and when was it answered in a view for all.
What do you dislike about the product?
We do not really understand the Analytics and cannot use it much to do the stats who replied what and in what time.
What problems is the product solving and how is that benefiting you?
the support team on chat or call works very quickly and is available almost immediately.
Delegation made easy!
What do you like best about the product?
I really like how easy it is to delegate work among the team. It's also very helpful to see the full email thread of messages in hiver, even if your email was not included.
What do you dislike about the product?
When dealing with email storage limits, one must delete emails, however, when emails are deleted, they are removed from the Hiver box, so managing capacity limitations with emails in Hiver has been challenging.
What problems is the product solving and how is that benefiting you?
Simply put, Hiver helps us to delegate work to our team in an efficient manner. We can also keep track of everyone's workload to monitor how to direct new work.
Organized!
What do you like best about the product?
All of my colleagues are up to date and are on the same page when Hiver'd in an email.
What do you dislike about the product?
Sometimes I don't get the notifications.
What problems is the product solving and how is that benefiting you?
Helping customers more efficiently.
A fast and easy way to organize and sort an email inbox!
What do you like best about the product?
It is very easy to assign important emails to my coworkers and get rid of other unimportant emails. The ability to have multiple Hiver inboxes and transfer emails between them. Can add notes with an assigned email.
What do you dislike about the product?
Sometimes uninstalls my chrome extension.
What problems is the product solving and how is that benefiting you?
A large inbox that receives many emails for lots of different people makes it easy to triage and organize the emails in an efficient manner.
Recommendations to others considering the product:
If you have a larger inflow of emails to one inbox, this is your ideal solution.
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