Hiver
HiverReviews from AWS customer
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Excellent product. Stellar service
What do you like best about the product?
The technical support really is unparalleled. We subscribe to many different services (GSuite, Dropbox, Slack, O365, to name a few). The support from Hiver is by far the best and most responsive.
What do you dislike about the product?
They still need a mobile app that supports templates and search. I'm told that's coming. They need more automation rules like "does not contain." They need the option to prevent autoresponder from auto-responding when the from address is the mailing list.
What problems is the product solving and how is that benefiting you?
Shared inbox
To do inbox
To do inbox
Great For Shared Email
What do you like best about the product?
Sharing and assigning incoming email threads within a team for better and faster client commmunication.
What do you dislike about the product?
Would be great to add management functions to be alerted to slow response times and unfinished conversations.
What problems is the product solving and how is that benefiting you?
We have a single incoming email address for quote requests. Managing that by forwarding the emails to individual sales reps was clunky at best. Hiver helps us make sure that quotes are attended to by the most available rep, along with allowing the conversation to be re-assigned if a more applicable rep should be attached to the thread.
Great app for organising any project
What do you like best about the product?
It allows a large team to assign emails to the appropriate project or individual, which allows for fantastic account management
What do you dislike about the product?
The only thing that is a little annoying is that emails are sometimes assigned to two inboxes asnd this can lead to some comms issues with customers/clients, but this is mostly down to colleagues assigning things
What problems is the product solving and how is that benefiting you?
We have managed to improve account management expoentially, and depending on the nature of an email make sure the appropriate team responds to it
Great Product
What do you like best about the product?
Easy to delegate work with colleagues and split work.
What do you dislike about the product?
Could be more filters when searching for emails.
What problems is the product solving and how is that benefiting you?
Easier to understand who is working on each project and where they are at.
Game changer!
What do you like best about the product?
Hiver is a total gamechanger for teams that need to share email. I love that we can share email, but respond individually. I also love being able to see when someone else is responding. I also love the template feature. Being able to have templates allows us to speak in our brand voice. This feature also helps staff by having prewritten responses to the majority of client issues.
What do you dislike about the product?
I really love everything about the product!
What problems is the product solving and how is that benefiting you?
Hiver allows us to respond to customer emails quickly and as a team. By responding to clients quickly, they feel they have excellent customer service. This also allows us not to be attached to our phones. I also like using tags to designate emails to the right person. It is easy to see who needs to reply to each email and define roles for staff and managers.
Recommendations to others considering the product:
This is a game-changer software created and managed by an exceptional team. Expect to streamline your email and respond to customers sooner and more effectively.
An effortless way to delegate tasks and keep track of email!
What do you like best about the product?
Using Hiver has helped our team to stay on top of the workflow and improve our efficiency. The ability to assign emails to team members is amazing and has made a real difference in the way we work. Everyone within the team can see who is dealing with which task, and at what stage it is. The ability to create our own tags feels like we can really adjust Hiver to do exactly what we want it to. The interface is very simple and easy to work with. You almost don't notice it until you need to use it.
What do you dislike about the product?
Occasionally emails are un-tagged. Nothing wrong with the functionality.
What problems is the product solving and how is that benefiting you?
Delegation of emails/tasks to team members. Tracking the completion of tasks. Keeping shared mailbox in order.
Recommendations to others considering the product:
If you are struggling to keep on top of a shared mailbox, just try Harvest. It creates an order in an otherwise messy mailbox.
excellent email management tool if you're looking for a shared mailbox solution
What do you like best about the product?
The functionality is very robust allowing us to have a group of team members access shared mailboxes and organize and track email responses. Customer support is top notch and have worked with us to develop new features that help us further streamline our workflows internally.
What do you dislike about the product?
The reporting functionality could be better. We're not able to see exactly what we need from that without scrubbing and re-organizing the data.
What problems is the product solving and how is that benefiting you?
we reorganized our department and needed a solution to have people in different parts of the country access the same mailbox and be able to track what had been opened, handled, etc. This solved
Recommendations to others considering the product:
if you're looking for a shared mailbox solution for gmail (which I don't understand why gmail can't do this themselves) Hiver is the choice i would recommend.
Necessary Team Workflow Tool!
What do you like best about the product?
Hiver works with Gmail flawlessly and allows for my team to work out of the same chaotic work queues seamlessly - we never lose track of anything, we have transparency into where others have actioned, and we can quickly chat alongside the work if anything needs to be clarified internally.
What do you dislike about the product?
The notification center could be a bit fine-tuned in my opinion, but no real complaints!
What problems is the product solving and how is that benefiting you?
Working on a team is made so much easier with Hiver. I also use it to manage my own personal workflow.
Improve the management of your emails with this excellent platform.
What do you like best about the product?
This tool offers all the essential features needed to sort emails and monitor the flow of them for the entire team. Hiver completely transforms the way you manage your email workflow into shared inboxes. This tool transforms the way you communicate, you can keep track of potential customers and problems they may have. Configuration and customization are very intuitive. You can quickly use all the new enhancements they implement regularly with a minimal learning curve. The support has been perfect.
What do you dislike about the product?
Everything is excellent, including exceptional customer service.
What problems is the product solving and how is that benefiting you?
Hiver has made it much easier and more efficient for the customer-facing teams to collaborate with each other and better serve all customer needs. It gives us the opportunity to work with shared mailboxes and prioritize what is important to both the team and the customers. The ability to assign emails and collision detection has also greatly reduced instances of duplication at work. With the shared response editing feature, it is very useful as it can save a lot of time in internal communication back and forth.
Recommendations to others considering the product:
Hiver brings improved transparency, communication and support between team members. Hiver is constantly working to improve functionality and add features as new cases of functional use come to light. Hiver's support team is incredible they are incredibly helpful and quick to respond to any queries. It provides additional tools to the mail to have all the information about contacts, organized and distributed. Hiver is a great product, solves many problems and has excellent extras such as templates and automations.
Must have tool for teams that are spread out geographically
What do you like best about the product?
Hiver makes a shared inbox much more manageable, and prevents my team from having to use external tools like Slack to communicate internally about any emails. Organization leads to peace of mind, and with hundreds of emails coming through, I can rest easy knowing that all I need to focus on is having getting my "open" folder down to zero. My team started using Hiver in early 2019, and has seen Hiver grow a ton of new features that add value to my team's workflow. Hiver has brought the benefits of a ticketing system into an easy and accesible tool that my whole company already uses, Gmail.
What do you dislike about the product?
I do wish that Hiver would automatically filter specific emails based on subject line/sender to different employees on my team. This would save us even more time by not having to consistently filter emails to the appropriate rep from the main inbox.
What problems is the product solving and how is that benefiting you?
Hiver has made a large and previously unmanageable inbox much easier to organize. Emails rarely slip past my team because it is always clear who is responsible for responding to which email. Sidebar conversations previously communicated in Slack often got lost or became cumbersome to manage. Having all communication in one place, both internal and external, is hugely beneficial for documentation purposes.
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