Hiver
HiverReviews from AWS customer
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Hiver has revolutionized the way my team and I communicate and execute our email workflow.
What do you like best about the product?
The easy, seamless Gmail integration and UI, and the ability to communicate effectively with the sidebar, having timestamped events as well.
What do you dislike about the product?
I wish the mobile app was more intuitive and also had better synergies.
What problems is the product solving and how is that benefiting you?
With immense email traffic at our company, Hiver helps distribute workload very effectively.
Hiver is a great shared inbox for workaround with Google groups
What do you like best about the product?
It lets me connect one inbox that multiple users can share.
What do you dislike about the product?
Some messages do not always make it through, but with customer service the issue is figured out
What problems is the product solving and how is that benefiting you?
I have multiple users that receive emails in a group, that i need to go directly to their inboxes.
Recommendations to others considering the product:
Great for shared inboxes on google
A Learning Experience
What do you like best about the product?
It's easy to once and helps me keep my work more organized.
What do you dislike about the product?
can't think of anything i currently don't like.
What problems is the product solving and how is that benefiting you?
Organizing files, assigning projects among colleagues, being able to separate personal emails from business emails.
I feel the like the possibilities could be endless.
I feel the like the possibilities could be endless.
Very helpful easy to navigate
What do you like best about the product?
Easy toolbars to navigate around and assign to other members of the team
What do you dislike about the product?
Can be a little slow to load especially when using for the first time on a new computer
What problems is the product solving and how is that benefiting you?
Making sure that the correct members of the team are receiving and checking their emails
Efficient Helpdesk Solution
What do you like best about the product?
Great visibility of shared mailboxes enabling teams and improving upon GSuite collaboration.
What do you dislike about the product?
Mobile app could be improved. Apart from assigning tickets, it would be preferable to be able to respond to tickets from within the mobile app.
What problems is the product solving and how is that benefiting you?
We manage a small IT support team and Hiver has greatly improved our ticket workflow, increasing visibilty between team members and managers all within GMail.
Hiver Effortlessly manages our High Volume Inboxes
What do you like best about the product?
We have a multiple high-volume inbox environment with multiple users working in each inbox. Without Hiver, we would constantly be working over each other and duplicating our efforts. Now we can work independently without duplication, manage volume, and with metrics reporting, scale our employee base to the projected growth trends.
What do you dislike about the product?
It would be helpful to mass-close emails. IF that is already a feature, I haven't figured it out yet.
What problems is the product solving and how is that benefiting you?
We've scaled our workload from a start up company with a team of 2 to now a large, global company with a team of over 20; both centrally located and remotely accessed.
Recommendations to others considering the product:
Do it! It will save
Hiver, growing platform with a lot of +
What do you like best about the product?
The tags, the status open/close and the easy comment on the right column, these are so useful to our team!
What do you dislike about the product?
You still don't have the recurring automatic email sending option :(
What problems is the product solving and how is that benefiting you?
It helps a lot with the organization of our work because we have 5 different departments and it would be hard to do what we are doing now without Hiver! We can put inquiries on holds and assigned them to co-worker in one click.
Incredibly useful for managing a high volume group inbox
What do you like best about the product?
As a manager I love having the ability to easily see who is responsible for an email and what action has been taken by looking at the notes and assignments history in the Hiver side bar. I also value the analytics and automation functionality provided by Hiver.
What do you dislike about the product?
When adding a new user, all open emails do not show up for them, which is inconvenient, but we are still able to assign older emails to the new user.
What problems is the product solving and how is that benefiting you?
We used to share log in information for our group gmail inbox, which is not secure. It was also difficult to tell who had worked on an email and people often attempted to answer emails at the same time. Hiver has fixed all these issues and has great extras like templates and automations.
Hiver is a godsend for our business
What do you like best about the product?
Shared mailboxes and the ability to assign emails to other members of the team - don't know how we would cope without this
What do you dislike about the product?
Not much really... the mobile app hasn't worked great, that's about the only thing I can think of
What problems is the product solving and how is that benefiting you?
Solving the problem of having hundreds of emails per day coming into shared mailboxes with a team working on them as they come in. Hiver helps us manage this efficiently with the ability to assign emails to individuals, tag them to notify them using Slack, and then mark the emails as closed when they have been dealth with.
Recommendations to others considering the product:
If you need shared mailboxes in Gmail, go for it! It works like a dream.
Indispensable tool for project collaboration
What do you like best about the product?
Label sharing among users it is easy, quick and effective.
What do you dislike about the product?
Nothing up to the moment. Technical support is excellent and any problem is solved whitin hours.
What problems is the product solving and how is that benefiting you?
Before Hiver it was a real nightmare to manage email distribution among staff involved in each project since each person could be involved at the same time in 5 or more projects, so email forwarding was the usual practice, which meant waste of time, delays and somehow disorders.
Since we began using it all theese problems are automatically solved which implies higher efficiency.
Since we began using it all theese problems are automatically solved which implies higher efficiency.
Recommendations to others considering the product:
If email sharing is a headache for your organization I'm sure Hiver is the definitive tool you need.
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