Hiver
HiverReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,274 reviews
from
External reviews are not included in the AWS star rating for the product.
Using it for 8 months. Saved a lot of time and speeds up support requests to our customers
What do you like best about the product?
We use to have one account that would be used by a few people in the office to reply to support requests, now everyone can use their own email but have access to all the emails. It decreased the time taking to reply to customers as you can automatically assign emails to certain people. Saved a lot of time and increased productivity. The new UI update has been a nice change.
What do you dislike about the product?
Some of the documentation in regards to automation needs to be more in depth. It can fill up your gmail accounts storage space quickly if you receive a lot of emails with attachments so you have to either upgrade your storage for all the accounts or clear old emails with large attachments every now and then.
What problems is the product solving and how is that benefiting you?
We didn't want to switch to a dedicated support system and leave gmail and Hiver has allowed us to use gmail to reply faster and organize emails with little effort.
Recommendations to others considering the product:
It's worth it if you have one main email address and multiple people needs access to it.
Great user experience
What do you like best about the product?
In my role I use the shared inbox's a lot and without them my job would be very difficult. The send later tool is also super useful! I can also see other teams shared inboxes. This means there's a lot of information I can find without having to check with them. Making me a lot more independent, which is very important
What do you dislike about the product?
There's not much to dislike about hiver. My only pet peev is that it asks you to have on conversation view and if you don't it there's a really annoying banner about it at the top of the page.
What problems is the product solving and how is that benefiting you?
As the main user of a shared inbox, the assign function allows me to assign emails to relevant team members
Communication Efficiency 10+ / Ease of use 10 / All around our most utilized Gmail Add-on
What do you like best about the product?
We have been a Hiver user for around 4 years. In that time frame Hiver along with a a few other key apps has transformed the way we communicate, stay on top of leads and customer issues. Setup and customization are very intuitive. Any new enhancements that they regularly implement are utilized by us very quickly with minimal learning curve. Support has been spot on.
What do you dislike about the product?
When using Hiver Labels for our internal workflows, the inability to restrict who can add/remove shared labels they are part off gives us some trouble. We have to trust that users will not be removing shared labels from the gmail chains they are part off.
What problems is the product solving and how is that benefiting you?
Hiver makes it easy to stay on top of all our leads requests that arrive by email from various channels and all of the continues communication regardless which sales person replies. All communication can be retained often within single gmail chain. Hiver templates provide majorconvience and are way better than gmail canned responses feature. Shared mailboxes offer alternative to other support desk applications without the need to leave the Gmail. Analytics option is a very nice addition. All in all with the options it offers, I seen nothing else that can match it.
Easy to use & reliable
What do you like best about the product?
You can work within G-mail, no jumping back and forward, that saves a lot of time!
What do you dislike about the product?
It has become more expensive than at the beginning, but the service and features makes ist worth.
Maybe some pricing for small teams would be more attractive.
Maybe some pricing for small teams would be more attractive.
What problems is the product solving and how is that benefiting you?
Email-sharing within the team. Short messages to the mail, for the team inside.
A must-have for shared inboxes!
What do you like best about the product?
If you need a ticketing system, but you cannot get rid of GMail, that's the best thing to add to shared mailboxes. It's also super easy to implement and use, as it's nicely integrated with GMail layout. I also appreciate the quick support from Hiver team in case we have any questions / feature requests / problems.
What do you dislike about the product?
Built-in analytics is very simple for now, so you'll probably have to prepare your own based on the "csv import" feature. SLA function is also quite basic for the moment, but at least you can set up a simple version from the start.
What problems is the product solving and how is that benefiting you?
Hiver helps us with processing internal operational tickets within a team in one shared inbox. Our productivity stats are much much better after couple months using Hiver. What was also super important for us is that Hiver provides detailed analytics and data to track and measure our work.
Probably the best Gmail Extension I've ever used..
What do you like best about the product?
Hiver is a life saver.
We've been using Hiver for a couple of years now and only have positive things to say of our experience with the tool.
When we got on board with Hiver we were having extreme issues internally with email sharing and collaboration particularly on our shared email address such as info@ and sales@. We found that these emails were being sent to a load of different people and resulting in a load of CC'ing on responses and a load of emails getting lost and more than one person replying to the same email.. We tried a few tools we found before settling on Hiver and were amazed at how easily it solved our email sharing issues.
Now, we can have shared inboxes that all of my staff can see where emails can be assigned to particular people and there'e even notification if someone else tries to reply to the same email you are looking at.
Hiver works like a dream for us and means that all of our emails are kept on top of and each employees work can be measured down to a t!
We've been using Hiver for a couple of years now and only have positive things to say of our experience with the tool.
When we got on board with Hiver we were having extreme issues internally with email sharing and collaboration particularly on our shared email address such as info@ and sales@. We found that these emails were being sent to a load of different people and resulting in a load of CC'ing on responses and a load of emails getting lost and more than one person replying to the same email.. We tried a few tools we found before settling on Hiver and were amazed at how easily it solved our email sharing issues.
Now, we can have shared inboxes that all of my staff can see where emails can be assigned to particular people and there'e even notification if someone else tries to reply to the same email you are looking at.
Hiver works like a dream for us and means that all of our emails are kept on top of and each employees work can be measured down to a t!
What do you dislike about the product?
As with most gmail extensions, I have experienced some conflicts with a couple of extensions I use when they're all enabled at the same time/
What problems is the product solving and how is that benefiting you?
No more CC'ing!
No more conflicts / multiple people replying at the same time
Easy labelling means we can see at a glance the status of meals and who dealt with it
No more conflicts / multiple people replying at the same time
Easy labelling means we can see at a glance the status of meals and who dealt with it
Great tool for handling a shared mailbox
What do you like best about the product?
Hiver is a great tool to manage a shared mailbox on Gmail. Allows for easy distribution of emails to users and to help them cooperate on various email threads. A standout feature is a very responsive Support service, accessible via live chat.
What do you dislike about the product?
Since one of the recent updates, viewing emails assigned to other users in the team became less intuitive and comfortable, I'm sad to say.
What problems is the product solving and how is that benefiting you?
Our teams can easily use their shared mailboxes, to distribute emails, cooperate and fill in for one another, without getting in each other's way.
Recommendations to others considering the product:
I would suggest going back to the old method of viewing emails assigned to other members of the team, it was much better than the current one.
Quick to setup in a small team
What do you like best about the product?
We liked that we were able to get Hiver setup really quickly. As a team of 3, we knew we wanted to start receiving customer feedback but didn't know how we'd manage it yet. Hive allowed us to get something setup really quickly and then play around with assigning, labels and notes until we figured out a sustainable system.
What do you dislike about the product?
We could have more filters to set up triggers such as autosolving or autoassigning rules.
What problems is the product solving and how is that benefiting you?
Everyone in the team has visibility and searchable history for our emails, even if only one person replies to them.
Hiver streamlines our bidding
What do you like best about the product?
We're a sales team that uses Hiver to organize project bids and client communication. Prior to Hiver, I had to keep a google doc of all incoming bids to track who was working on what, had it been reviewed, had it been sent out, and who had capacity for more work. Now with Hiver, it is much more simplified. I can easily see on my Gmail screen how many open convos my team has & how many unassigned convos there are. One additional click shows me how many of those team convos are by person. Its made keeping track of work load much easier for me.
The note feature has made chatting internally on that bid much easier and provides a permanent record of all the back and forth.
The note feature has made chatting internally on that bid much easier and provides a permanent record of all the back and forth.
What do you dislike about the product?
One small thing, I manage a team of 5 people and I bounce around a lot. I wish the number would stay next to my notification bell until all had been read.
What problems is the product solving and how is that benefiting you?
An unexpected and hugely beneficial perk of Hiver has been managing when someone is out of office. Clients don't have to repeat themselves because anyone on our team that is in the Hiver box can see the entire email string. It makes covering for co-workers much less stressful as we can see everything we need too
Recommendations to others considering the product:
Definitely take advantage of the trial period. We worked within it for a week or so before committing.
Hiver - The best collaborative inbox solution.
What do you like best about the product?
Hiver allowed us insight into our group inboxes that was not possible beforehand. Their service team is top notch, and all other Hiver employees are extremely friendly and helpful. I have never felt like my issues or questions were not valid and they have taken our feedback to directly influence the course of the addon's development.
The program adds a lot of productivity in a package that looks and feels like it came straight from the Gmail team.
The program adds a lot of productivity in a package that looks and feels like it came straight from the Gmail team.
What do you dislike about the product?
There are a few things that will likely be improved over time. Being able to apply individual business hours at the user level to determine analytics would be great. Mainly my gripes are with the analytics suite, as there is not a clear cut definition around some of the measurements.
What problems is the product solving and how is that benefiting you?
We have a team of 25 sales people that were all sharing a single Gmail inbox originally which caused numerous issues with accountability and stability. Hiver allows a single point of contact for our customers to reach out to, but all 25 of our reps can manage their tasks and threads individually.
Recommendations to others considering the product:
If you are a Gsuite admin looking to maintain your IT infrastructure and add in the collaborative inbox features your team needs, Hiver is really your only option. Luckily they do a great job of this and clearly want to continue improving the product.
showing 1,071 - 1,080