Hiver
HiverReviews from AWS customer
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Helpful
What do you like best about the product?
The little texts we can add on emails for the other colleague.
You can add some color on the text .
You can add some color on the text .
What do you dislike about the product?
Some minor bugs or problem of connection.
The scrolling in the selections are too slow.
The scrolling in the selections are too slow.
What problems is the product solving and how is that benefiting you?
Best communication and infos between colleague.
Useful tool for my works e-mail account
What do you like best about the product?
Great for organizing my e-mails depending on their status, also find the option to send e-mails later handy.
What do you dislike about the product?
A few bugs here and there but nothing major.
What problems is the product solving and how is that benefiting you?
Everyone in the company has their own personal "Hiver" account so for organizing and dispatching e-mails it's a great add-on for our G-mail accounts
Clever system for filing emails
What do you like best about the product?
Smooth integration with gmail's existing label system. Quick searches and can handle large volumes of labels for per project filing.
What do you dislike about the product?
Nothing in particular, more automated responses/fields in the email templates and automatic label assignment in templates would be a nice feature
What problems is the product solving and how is that benefiting you?
Email database per project for sharing of business communications on a project basis.
Recommendations to others considering the product:
Great system for sharing emails over a G-Suite Account.
Must have for team work in Gmail
What do you like best about the product?
Hiver integrates seemingly into Gmail for a perfect syncing process
What do you dislike about the product?
Deleting labels or e-mails doesn’t effect every user in the synced group
What problems is the product solving and how is that benefiting you?
Sharing conversations within our team is much easier without forwarding oder copying everyone
Hiver is better than Gmail only!
What do you like best about the product?
Hiver is better than Gmail only! Now we can work together on the same mailbox, before it was difficult
What do you dislike about the product?
Sometimes when we wants to reply to a customer, we reply to ourself... We have to change the email address manually
What problems is the product solving and how is that benefiting you?
Time, we economise some times
Recommendations to others considering the product:
Have fun!
simplicity, practical
What do you like best about the product?
design, has a lot of function, comprehensible, work in the team
What do you dislike about the product?
price, only english language, no czech language
What problems is the product solving and how is that benefiting you?
communication, data storage
Best add on ever
What do you like best about the product?
This has revolutionised how we deal with our customer service . I love the ability to open and close emails or assign them to the relevant person
What do you dislike about the product?
Nothing is bad about using hiver in my opinion
What problems is the product solving and how is that benefiting you?
Customer service
Keeps my whole day organized!
What do you like best about the product?
I love how easy it is to keep track of my tasks. I can focus on what is assigned to me and take internal notes on each email thread.
What do you dislike about the product?
No complaints! I can't think of any features to add because I enjoy the simplicity of the product.
What problems is the product solving and how is that benefiting you?
We have a team of people with different specialties. Hiver makes it easy to assign the emails to the right person for that concern.
Great concept, but incomplete features and lack of support keeps us looking.
What do you like best about the product?
The best part is that our entire team can see ''shared' emails, and jump it at any time. No need to CC anyone. We can all just always see the whole thread.
What do you dislike about the product?
Support is slow. The replies are there, but they are rarely able to solve the problems. Usually the bugs get blamed on Google. Or we are asked to recreate it showing video, screenshots, etc. Unfortunately we don't have time to help troubleshoot, all we can do is describe our issues.
What problems is the product solving and how is that benefiting you?
Sharing email is key. It gives clear information across the entire team. We found the 'templates' feature to be helpful as well but we could never really get the formatting to work consistently.
Hiver Group Email
What do you like best about the product?
For several years our office struggled with google group emails and offering organized replies. This chaos was solved by installing Hiver.
What do you dislike about the product?
I dislike that "Hivered" emails can sometimes lead to issues with employees who are not a part of the hiver group and don't know that the email is in a hiver box. The problem here is that an email can initially go into a hiver box and then be forwarded to higher level employees who are not a part of the hiver group with comments. If they forward that email with more comments to someone else in the organization, EVERYONE who is a part of the hiver group will be able see their message. You can get around this by changing the subject but we've had some Ut Ohs where things were revealed that we did not need the masses to see. It is a catch 22 because you need hiver to behave this way to get all of the details without always copying everyone.
What problems is the product solving and how is that benefiting you?
We are no longer duplicating efforts, we have full visibility on who is working on particular email requests and we have a great database of email conversations that anyone in our group can search to determine actions taken on an email thread.
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