Hiver
HiverReviews from AWS customer
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Hiver review
What do you like best about the product?
Sort emails it is very easy to sort and organize emails
What do you dislike about the product?
There are too many subfolders of hiver to sort emails
What problems is the product solving and how is that benefiting you?
Sorting emails is a breeze
Great tool, inconsistent performance
What do you like best about the product?
I like that I can check emails of a shared email account without leaving my main work email. Additionally, emails that are assigned to me will show up in my work email inbox, so I can easily see when I have received a reply without monitoring 2 email addresses or having to login on a separate page. While everything is visible from my main inbox, I am also able to send emails from either email address, which allows me to put a personal email signature, while copying the email to the shared email address. Overall, Hiver improves my workflow, and helps me to stay organized and on top of my email and tasks.
What do you dislike about the product?
I have found that Hiver can be buggy at times. There are times where it will not display the buttons to Assign, Tag, or Change Status of emails within the shared inbox. It also will sometimes miss certain emails, and not all emails will sync into the Hiver inbox from the shared email account.
What problems is the product solving and how is that benefiting you?
Our company uses Hiver within the finance team to manage A/R and A/P email addresses where multiple employees need to access and monitor these emails.
Recommendations to others considering the product:
I would recommend this product to people with the simple use case of needing to share a general email address with multiple employees. Hiver allows for ease in monitoring generic email addresses, organization and tasking of emails among a team, and allowing for more efficiency in responding to client communications.
Great Collaboration Tool!
What do you like best about the product?
Fits seamlessly into gmail. Allows easy sharing of emails/discussions among colleagues.
What do you dislike about the product?
More customizable controls, such as making it so someone could not assign something to someone else, etc
What problems is the product solving and how is that benefiting you?
We have people in multiple locations and it has been wonderful at helping bring the discussion together.
Overall Hiver helps organize a community email.
What do you like best about the product?
I like the Notes feature. And I like that you can claim an email or assign it to someone else.
What do you dislike about the product?
I wish Notes that tagged one person specifically were somehow pinned to the top of the notes section. I also wish you could have some notes pinned to the top so they don't get lost in the opening/closing of emails.
What problems is the product solving and how is that benefiting you?
Working together between offices with the same email inbox. It helps spread the workload to other teammembers when used properly.
Recommendations to others considering the product:
Make sure all team members are on the same page, and following the same work flow.
Hiver
What do you like best about the product?
Managing multiple emails and analytics.. very visible and understanding to use.. great support team
What do you dislike about the product?
SLA violations not customize able.. but other than that everything is great
What problems is the product solving and how is that benefiting you?
warehouse and operations.. fast response
Extremly easy for multiple roles in our company
What do you like best about the product?
Ability to move conversations to another user with a click of a button
I love the shared labels but not sure if they offer that anymore?
I love the shared labels but not sure if they offer that anymore?
What do you dislike about the product?
Sometimes shared labels function misbehaves, but very occasionally
What problems is the product solving and how is that benefiting you?
We have central inbox with multiple different types of users that emails need to be filtered to. Customer service, accounts, tech support, quotes etc - hiver lets us set up a mailbox and with 1 click, assign emails to the relevant parties
Recommendations to others considering the product:
Chek all features to make sure it fits your requirements - they do have a trial!
No issues!
What do you like best about the product?
Hiver sends me emails! I love that you guys update me with info.
What do you dislike about the product?
I do not dislike anything about Hiver its awesome.
What problems is the product solving and how is that benefiting you?
n/a
Great for team collaboration
What do you like best about the product?
We love that everyone on the team can jump in and help tackle all of our client inquiries. We also LOVE the customer support we receive from Hiver.
What do you dislike about the product?
We have SO many shared labels, sometimes it came be a little cumbersome to just keep them all organized.
What problems is the product solving and how is that benefiting you?
We've solved a lot of work/life balance issues because anybody can serve any of our clients.
Great Tool
What do you like best about the product?
manage email and tag with a team, it is a useful tool that helps to assign task and email
What do you dislike about the product?
nothing at this point I dislike, it is very useful for our daily work
What problems is the product solving and how is that benefiting you?
email managing and assignation of task
It's saved my team!
What do you like best about the product?
The whole team can respond to the e-mails that they are best placed to answer
What do you dislike about the product?
Sent items appear as unread in our inbox
What problems is the product solving and how is that benefiting you?
The generic email inbox needing to be forwarded to the correct person, every day, every email, all the time!
Recommendations to others considering the product:
Switch now and save yourself hours and a lot of stress!
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