Hiver
HiverReviews from AWS customer
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Can be helpful for collaborations.
What do you like best about the product?
The notes. Hands down the most useful feature for me.
What do you dislike about the product?
Issues with lag and e-mails not looking quite the same as standard Gmail.
What problems is the product solving and how is that benefiting you?
Collaborating on work.
Great working with Hiver!
What do you like best about the product?
Sharing labels with collegues is very easy and improving business.
What do you dislike about the product?
It is very straight forward, the tool is great in doing what it does, I dislike nothing at the moment.
What problems is the product solving and how is that benefiting you?
We have many clients, we set up a Hiver shared label per client. When people are on holiday, the other collegues can see mails in the shared labes from other persons and help the clients.
Excellent Addition to my email!
What do you like best about the product?
We love to share our templates. It really helps us get out work done a lot more efficiently.
What do you dislike about the product?
Nothing I can think of, so far everything has been working great.
What problems is the product solving and how is that benefiting you?
Sharing templates. Reducing time by not having to repeat mundane tasks of rewriting the same exact emails over and over.
Recommendations to others considering the product:
Utilize the template sharing for sure! It's a life saver.
Hiver is Pretty Alright
What do you like best about the product?
I like the snooze function the best - I can come back to something later without forgetting it.
What do you dislike about the product?
I don't like that it glitches or signs me out pretty frequently.
What problems is the product solving and how is that benefiting you?
Nothing really - Benefits from the snooze function helps with follow ups.
Recommendations to others considering the product:
N/A - Easy to use!
The key to our organization at our past paced company
What do you like best about the product?
What I love about Hiver is its easy integration with Gmail. The ability to communicate with team members and discuss on the side of an email before somebody answers really helps us keep a strong image and unified policy. It makes my day much more organized since I am able to select the work that I need and neatly view only those emails which I need to act on. Our Ops distribution list receives hundreds of emails daily, so keeping track of what action is needed from me has never been more easy! 10/10
What do you dislike about the product?
I wish the chat between members of the same group was more easily accessible. It is currently a notification, but I receive a lot of them. It is hard to see when someone messaged me or it is just an automatic notification. I also wish you could tag an email without having to open the email itself. I find it affects my analytics since I do not tag all the emails as much as I would like to.
What problems is the product solving and how is that benefiting you?
1) Extreme organization
2) Communication within the team on matters that we should all discuss, but we are not always together.
3) Maximizes my time and provides me valuable analytics on client success.
2) Communication within the team on matters that we should all discuss, but we are not always together.
3) Maximizes my time and provides me valuable analytics on client success.
Recommendations to others considering the product:
It will make your life a lot easier. It keeps the operations end of business organized.
Great product and even greater support
What do you like best about the product?
That every email about a given project is accessible to my whole team without forwarding emails.
What do you dislike about the product?
just a few quirks, but the support takes care of it right away
What problems is the product solving and how is that benefiting you?
communication internally
A complete Time Saver
What do you like best about the product?
The ability to share emails with our team instantly.
The ability to share drafts emails between the shared inbox team members.
The ability to discuss internal notes between our team without leaving the context of the email.
The new search feature of search inside Hiver Notes.
The ability to share drafts emails between the shared inbox team members.
The ability to discuss internal notes between our team without leaving the context of the email.
The new search feature of search inside Hiver Notes.
What do you dislike about the product?
Some minor bugs we found from time to time.
Thankfully Hiver has a really great customer service team that normally resolves the issue on the same day.
Thankfully Hiver has a really great customer service team that normally resolves the issue on the same day.
What problems is the product solving and how is that benefiting you?
Internal comunication based on our customer emails.
We don't need to call anyone in our team to be able to discuss or track a customer base issue.
We don't need to call anyone in our team to be able to discuss or track a customer base issue.
Recommendations to others considering the product:
If you need to trade information inside your team, Hiver will be you friend day and night.
Changes the game for tackling a team inbox!
What do you like best about the product?
Hiver has changed the way our team operates our main company inbox. Emails are clearly assigned to team members, and all members have access to any email thread which is added into your Hiver folder.
What do you dislike about the product?
Sometimes there is definitely a noticeable lag in the software which gets much worse when the internet connection is not optimal.
What problems is the product solving and how is that benefiting you?
Inbox organization for customer service team. The more organization, the better! Hiver allows for assigned threads, specific tags, draft sharing, etc. which all prove useful and time saving for our team.
Recommendations to others considering the product:
Hiver is a great tool to help multiple users tackle one inbox. It's also very helpful to stay organized with what emails you still need to address, whether or not you have opened or "read" them. Say goodbye to continually using your "mark as unread" button!
Easy to use!
What do you like best about the product?
I love being able to add notes to emails that have not been closed. Also the snooze option is helpful. Many times I've forgotten to respond to an email and there is a reminder for it that gives me the option to dismiss or nudge.
What do you dislike about the product?
When there is more than one user and if the email doesn't get moved right away, a response can be sent twice. There should be a read receipt of some sort to show that someone has already accessed it.
What problems is the product solving and how is that benefiting you?
We use Hiver for our main inbox for support coming in from customers and this is helpful to sort through any specific kinds. SO far it has been utilized very well.
Very fast and helpful service
What do you like best about the product?
Im using the trial of Hiver and had a support question. They got back to me within half an hour and we solved the issue. I was very impressed with the quick service
What do you dislike about the product?
Mobile app needs some work. Would like to have ticket numbers
What problems is the product solving and how is that benefiting you?
Combine both personal email an helpdesk in one app.
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