Hiver
HiverReviews from AWS customer
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Great, but unknown
What do you like best about the product?
I like the templates that I can quickly reuse and the assignment feature.
What do you dislike about the product?
I'm not well versed on all the functionalities of Hiver - and I don't feel like my colleagues are either.
What problems is the product solving and how is that benefiting you?
Light project management, lots of quality assurance issues (such as templates and standardization of certain repeatable actions)
Awesome Shared-email Account tool
What do you like best about the product?
The fact that no matter whom the task has been assigned to, I still can stay in the loop by doing a simple search in the shared email account
What do you dislike about the product?
the constantly reopening of closed emails when a new user is added to the shared email account.
What problems is the product solving and how is that benefiting you?
Keeping track of tasks and making sure response time is within expected organizational guidelines; being able to back-up or follow-up on tasks when a co-worker is out of the office without missing on past email conversations
User friendly and helpful
What do you like best about the product?
The transparency of the system - it is easy to use and user friendly.
What do you dislike about the product?
The pop ups can be a bit annoying as the attempt to click into it just takes you to a notes bar nothing more.
What problems is the product solving and how is that benefiting you?
Easy to communicate with the whole team
Finally a way of dealing with feedback efficiently
What do you like best about the product?
User feedback no longer falls through the cracks. On a rotating basis, one team member monitors the shared mailbox and assigns feedback to the designated person. Together with internal chats, the entire chain to resolve an issue stays together. Feedback emails are no longer hidden among the noise of all other emails. This is processing user feedback made easy!
What do you dislike about the product?
I wish I could limit the Conversation View to just Hiver, but I guess that's just how Gmail works. There can be a significant time lag in the announcements on Slack that en email has been added to the shared inbox, but that's a minor issue, since Slack is mostly important for alerts that somebody assigned something to me. Finally, closing a ticket on the App did not result in the ticket disappearing from my folder.
What problems is the product solving and how is that benefiting you?
We use Hiver to process user feedback. Hiver has made this so much more efficient and reponse collisions no longer happen.
Simplistic
What do you like best about the product?
I like the ease of use of Hiver. How simple yet effective it is to use the tags so you can narrow down the emails to a category you wish to focus on. Very quick at closing emails and actioning what you have requested.
What do you dislike about the product?
That you cannot assign an email to more than one person (if this applies to more than one person it is difficult to work around this)
What problems is the product solving and how is that benefiting you?
Much quicker with assigning emails.
Easy use of tags so we can narrow down searches in categories - helpful for managing workloads.
Easy use of tags so we can narrow down searches in categories - helpful for managing workloads.
Recommendations to others considering the product:
Definitely, use this to a maximum potential, it is great for narrowing emails and assigning them to the correct person and department. Even timeframes (48-hour emails) to keep within a certain time period.
Organize Your GMail Groups
What do you like best about the product?
The ability to assign emails to add accountability to teams. The ability to scale the solution to multiple teams without redeployment is awesome.
What do you dislike about the product?
Plugins are heavily within Chrome processing. But, this is an unavoidable necessity of the solution.
What problems is the product solving and how is that benefiting you?
True accountability of emails inbound to important email groups. Analytics of the incoming emails, engagements and processing times have help us realize deficiencies in staffing levels.
Streamlines my workflow!
What do you like best about the product?
I love being able to schedule emails and use templates.
What do you dislike about the product?
Nothing, yet! On a day-to-day basis, I don't have to use any other functions aside from scheduling emails, templates, and adding notes.
What problems is the product solving and how is that benefiting you?
It streamlines my emailing process immensely! The templates are really easy to use and leaving notes on emails forwarded to coworkers is really useful.
Allows me to collaborate with my coworkers.
What do you like best about the product?
Hiver allows me to easily handle emails submitted to our company. Being able to have a shared inbox, as well as function to assign emails, is very handy.
What do you dislike about the product?
There isn't much versatility in the Hiver comments section.
What problems is the product solving and how is that benefiting you?
It allows my coworkers and I to know who is handling what in our email inbox.
Life Saver!
What do you like best about the product?
Not having to forward emails to each other any more. Assigning them makes life so much easier. Keeping notes on each emails is awesome!
What do you dislike about the product?
I can not close emails in my personal inbox. I have to go into the email and close it or reassign it. However you can go into your team inbox and do this. But this is not a huge gripe of mine. There is not much to dislike however I look forward to new features as the Hiver team seems to be very talented!
What problems is the product solving and how is that benefiting you?
Communication! Everyone can communicate and keep notes on emails. We use to use a chat feature and I hated to hear new chats some in. Now chats about an email are nice and tidy! I also love assigning emails to team members to clean up my inbox. Shared labels are also a plus!
Recommendations to others considering the product:
Their support is great! Instant chat and amazing help :-)
Hiver is an Excellent Product for Managing Group Email Accounts
What do you like best about the product?
There are numerous features that we like about Hiver, but the best features are: (i) the ability to assign to emails to different users and track whether the actions are "Open" or "Pending"; (ii) shared labels and tags; (iii) the social media functionality; and (iv) reporting.
What do you dislike about the product?
Since we are setting up several group email accounts, we would have appreciated advice about how to appropriately set up each account in the most efficient way. For instance, we set up one of our group email accounts as a user, and now we can't change it and will have to keep paying for an extra seat license for as long as we use Hiver. We've also had some difficulty with some users not being able to access shared labels even though they've been added. I would like to report on the number of individual emails -- not just email conversations -- as this would give me a better indication of workload.
What problems is the product solving and how is that benefiting you?
We are solving numerous problems. First, we use Hiver to ensure our organization responds in a timely and appropriate manner to our customers. Second, Hiver is extremely useful in transitioning work to other staff members when folks are sick, on vacation or on FMLA. Third, Hiver simplifies the communications between our clients and our organization.
Recommendations to others considering the product:
Make sure you receive Guidance from Hiver about how to initially set up the group email accounts, as some decisions cannot be easily changed.
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