Hiver
HiverReviews from AWS customer
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Seamlessly integrates with your gmail through an extension. Not another platform, thank god!
What do you like best about the product?
Our favourite aspect is that it can run from our individual Gmail accounts via a chrome extension, it's not another platform we have to go to, login to or keep tabs on.
I love the drafting and assigning. We use a team admin who will triage and filter incoming enquiries and emails for the company. There job is to assign to the correct member of staff and draft responses to any general and easy to answer queries.
It's the first email inbox that wasn't a burden and actually created efficiencies in our workflow.
I love the drafting and assigning. We use a team admin who will triage and filter incoming enquiries and emails for the company. There job is to assign to the correct member of staff and draft responses to any general and easy to answer queries.
It's the first email inbox that wasn't a burden and actually created efficiencies in our workflow.
What do you dislike about the product?
When Gmail updated their UI it meant the extension broke. We were then forced to remain using the old legacy view until the update came out.
What problems is the product solving and how is that benefiting you?
Allows our team to collaborate on emails and share information and notes much more efficiently
Hiver Review
What do you like best about the product?
Push Notifications on Iphone. It is nice to be able to get notifications on iphone and see what the issue is on the fly.
What do you dislike about the product?
Having to log in each time i go into my Gmail
What problems is the product solving and how is that benefiting you?
It is a great way to track and manage all sorts of issues and tasks that a business is in need of completing.
Having a very nice experience in Hiver
What do you like best about the product?
I like the user friendly Interface that Hiver is Providing. In addition to that it is very smooth and reliable. It will be good if it will provide a different tagging feature and a chat feature.
What do you dislike about the product?
There are too many updates on weekends so it is disturbing my work.
What problems is the product solving and how is that benefiting you?
Email Sharing
Recommendations to others considering the product:
yeah I will recommend it to others
it works well
What do you like best about the product?
i like that it makes emails pretty easy.
What do you dislike about the product?
sometimes it doesnt show, but then i just refresh and it shows
What problems is the product solving and how is that benefiting you?
it makes emails easy and fast.
Customer Service user
What do you like best about the product?
Tagging CS rep to emails, the use of colors on a user level would be spectacular.
What do you dislike about the product?
Please open search parameters to be able to search notes field.
What problems is the product solving and how is that benefiting you?
not over reaching out to customers with multiple questions from different reps.
A great tool, even for small teams!
What do you like best about the product?
Hiver helps keep our shared email system organized and effective, which can become a tricky proposal even with a super small team of three people! It helps us stay clear on who is handling which clients and the status of their replies. It also helps us to pass the responsibility back and forth between different employees when need be, which can be difficult if forwarding between multiple email account.
What do you dislike about the product?
It would be amazing if this ran in browsers other than Chrome! We love Firefox, but need this tool to keep our team organized so can't use it. It's also clear that it's still an app in development, sometimes certain features just don't work or appear in the ways they're supposed to; the pop up menu will just not appear sometimes, or not have full functionality when it does, also things move around relatively ofter, which I'm sure is moving toward optimization, but can throw off the day-to-day flow.
What problems is the product solving and how is that benefiting you?
Keeping growing small business on top of all of the requests that we receive from customers through different channels that all filter into our inbox.
Recommendations to others considering the product:
Be aware that it only works in Chrome, so if you're reliant on another browser for some reason it may not work with your workflow/ you'll need to have multiple browsers open at once.
Good Solution for Shared Inbox
What do you like best about the product?
The shared inbox allows us to respond to customer service inquiries and make sure someone is handling these issues. We assign the emails to a team member and also use the notes to inform one another of needed information. Hiver integrates with Gmail online well and is intuitive to use.
What do you dislike about the product?
Assignments and notes can get lost with a high volume of emails. I would like to see a more visible notification and assignment banner or box. Android app seems to be a bit buggy. Sometimes, emails will not open in the app. I would also like to see more options for specific notifications.
What problems is the product solving and how is that benefiting you?
Hiver helps us respond to customer inquiries and enables our team to keep track of customer service issues.
Hiver Experience
What do you like best about the product?
I like that the emails are sorted, can easily identify and locate the emails.
You can use pending, if you haven't finished working a specific email.
You can close once your done.
You can use pending, if you haven't finished working a specific email.
You can close once your done.
What do you dislike about the product?
We experience delayed emails, sometimes the closed emails are being reopen.
What problems is the product solving and how is that benefiting you?
sorting of emails
Helpful
What do you like best about the product?
Easy access to all emails relating to a client file in one location.
What do you dislike about the product?
Nothing, it meets the needs of our company.
What problems is the product solving and how is that benefiting you?
Benefits are efficiency, ease of access, and organized storage.
Hiver Review
What do you like best about the product?
It allows shared visibility across my team and I like the email templates.
What do you dislike about the product?
Wish the email templates could be more dynamic with autofill, etc.
What problems is the product solving and how is that benefiting you?
My team can tackle problems together and it eliminates duplicate work.
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