Hiver
HiverReviews from AWS customer
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Hiver Experience
What do you like best about the product?
I like that the emails are sorted, can easily identify and locate the emails.
You can use pending, if you haven't finished working a specific email.
You can close once your done.
You can use pending, if you haven't finished working a specific email.
You can close once your done.
What do you dislike about the product?
We experience delayed emails, sometimes the closed emails are being reopen.
What problems is the product solving and how is that benefiting you?
sorting of emails
Helpful
What do you like best about the product?
Easy access to all emails relating to a client file in one location.
What do you dislike about the product?
Nothing, it meets the needs of our company.
What problems is the product solving and how is that benefiting you?
Benefits are efficiency, ease of access, and organized storage.
Hiver Review
What do you like best about the product?
It allows shared visibility across my team and I like the email templates.
What do you dislike about the product?
Wish the email templates could be more dynamic with autofill, etc.
What problems is the product solving and how is that benefiting you?
My team can tackle problems together and it eliminates duplicate work.
Great features, but takes some effort to utilize
What do you like best about the product?
I like the ability to assign emails, tag people in emails, and the ability to filter emails and "close" them out. All great features for working with a team, where a lot of hands will touch various aspects of communication.
What do you dislike about the product?
I do wish that there was a better organization option for when there are multiple folders. I have a lot of tags to organize my emails, and it can be easy to get lost. I would also wish for a general, all unread inbox to ensure that I'm not missing anything going through filters.
What problems is the product solving and how is that benefiting you?
The main thing that's getting solved is communication internally on who owns a particular email, or conversation.
Recommendations to others considering the product:
The biggest hurdle is overcoming the practices and habits that we all have with emails.
Hiver helps us to share knowledge across the team
What do you like best about the product?
That we can continue to use Gmail but still have a shared inbox—work where you work everyday but still work together
What do you dislike about the product?
Nothing so far, Hiver does exactly what we need it to do
What problems is the product solving and how is that benefiting you?
Working together in sales, customer support within your normal Gmail inbox without introducing a new tool. Customers can just write you to your normal email address but you can still share the knowledge.
Excellent tool
What do you like best about the product?
Ability to assign emails and close emails, shared notes, emails sync, analytics, notifications
What do you dislike about the product?
limited reporting, not able to assign emails without opening them
What problems is the product solving and how is that benefiting you?
Shared mailbox collaboration
Recommendations to others considering the product:
Our team loves Hiver! It has been the answer to most of our problems working with a high volume shared inbox in a fast paced environment
It is good to use at work
What do you like best about the product?
Getting all the emails at one email address and assigning them becomes easy
What do you dislike about the product?
If someone closes the email then it is closed for everyone.
What problems is the product solving and how is that benefiting you?
It helps a lot at all the department levels
Great task assignment tool for teams
What do you like best about the product?
Hiver allows easy assignment of tasks to team members (assignee and status are visible to the entire team) and allows team members to share updates and tag individuals as needed.
What do you dislike about the product?
When you receive request responses to assigned emails that do not require actions, you currently still have to go into each ticket and manually close out to update the status.
What problems is the product solving and how is that benefiting you?
Allow for team member to easily assign emails to individuals as tasks. In addition, assignee have the ability to track and update status of the email which is visible to rest of the team.
Improves my workday every day
What do you like best about the product?
Hiver is awesome! It's super helpful when it comes to scheduling emails and working with a team and a shared inbox. Definitely makes all of our workdays easier!
What do you dislike about the product?
Sometimes the icons in my gmail inbox disappear, could be a gmail glitch though.
What problems is the product solving and how is that benefiting you?
Working collaboratively as a team to solve the many emails that come into shared boxes. It's a great way to keep organized and stay on top of the multiple inquiries that come through.
Recommendations to others considering the product:
It's an excellent tool and very simple to use. I highly recommend it for a collaborative team effort, super easy to see who is grabbing what tickets on a team.
Hiver is great!
What do you like best about the product?
Hiver makes it super easy to configure multiple inboxes to support cross-team efforts.
What do you dislike about the product?
Sometimes the extension doesn't play well with Chrome!
What problems is the product solving and how is that benefiting you?
We are managing incoming messages from hundreds of people in different states / territories. Hiver makes it easy to segment these out by different inboxes and ensure each email gets a response by ensuring accountability via tagging. We never forget to respond, and no more leads slipping through the cracks.
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