Hiver
HiverReviews from AWS customer
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Hiver makes my work day much easier
What do you like best about the product?
I like that hiver allows you organize support emails for each team member and categorize them. I also love the feature that allows you to send email templates. It really makes my job much easier.
What do you dislike about the product?
Sometimes, it can have problems with connecting to the server and there are a few issues whenever a chrome update occurs. Other than that its smooth sailing.
What problems is the product solving and how is that benefiting you?
Hiver allows us to be more efficient in answering support emails.
cleaning the clutter
What do you like best about the product?
helps organize and assign emails to various agents in multiple locations
What do you dislike about the product?
needs better integration with contacts for faster assignment
What problems is the product solving and how is that benefiting you?
managing an email queue on customer queries, improved customer service
Recommendations to others considering the product:
for your consideration
Easy design for a seamless shared inbox
What do you like best about the product?
I like how clean it makes the mailbox and how it is constantly evolving - such as adding "all messages"
What do you dislike about the product?
I dislike how it does not blend with folders I had previously
What problems is the product solving and how is that benefiting you?
We are solving ease of communication between co-workers, we are able to track response time and divide tasks in a way that was not easy before.
Recommendations to others considering the product:
Definitely use for a shared inbox, makes sure no e-mail goes unread.
Excellent integration with Gmail
What do you like best about the product?
There are many things about Hiver that I like but the fact that it allows our Sales team to share a mail box is the best thing. The abbility to assign to different teams members is key. I also like that we can input notes.
What do you dislike about the product?
We have been using Hiver for awhile now and have yet to find any drawbacks.
What problems is the product solving and how is that benefiting you?
Our initial quote requests come into a shared mailbox and we are able to assign them to sales people individually.
great program
What do you like best about the product?
makes it easy to organise my tasks
What do you dislike about the product?
when it freezes sometimes
What problems is the product solving and how is that benefiting you?
tasks organized better
Keeps everything sorted nicely
What do you like best about the product?
works well for team/shared inboxes for sorting per user, nice to snooze emails and comment as needed
What do you dislike about the product?
i haven't found anything to dislike at this point, has helped organize emails greatly so far!
What problems is the product solving and how is that benefiting you?
workflow related issues, has helped team organize emails greatly
I enjoy using hiver
What do you like best about the product?
being able to hiver in my co-workers and having side conversations that don't create a read e-mail thread due to forward vs. replies
What do you dislike about the product?
when an old e-mail gets hiver'd, instead of it being bumped to the top, it gets placed at the date that the original e-mail was sent
What problems is the product solving and how is that benefiting you?
The benefits have been that it creates an easier way of sharing e-mails with co-workers
Hiver review
What do you like best about the product?
Ability to collaborate with your team on action items
What do you dislike about the product?
Their notification feature could be improved
What problems is the product solving and how is that benefiting you?
Miscellaneous emails being aggregated to the appropriate contact at hte company.
Ease of assigning and knowing who has what
What do you like best about the product?
I like that we can assign emails and be aware of who is doing what and when
What do you dislike about the product?
We had a small issue that we were getting old emails when someone transitioned out but it was addressed.
What problems is the product solving and how is that benefiting you?
Not needing to weed out bad emails and be able to address issues even after a email has been closed
Great for Office Email!
What do you like best about the product?
I love the "@" social media feature. It allows me to send quick messages to colleagues so that they can see specific emails that I am working on. The notifications are really easy to keep track of and it makes it easier to identify which emails are most important and time pressing. It was really easy to learn how to use and allows everyone in our office to know what is going on.
What do you dislike about the product?
I do not like an one email cannot be in multiple folders at once. More than one person in our office works on one email at a time, so it would be nice if we could both have it in our folders!
What problems is the product solving and how is that benefiting you?
We are able to better handle the office email. It is a lot easier to see what other projects our team members are working on and it has helped tremendously to pick up their workload when people are out of the office!
Recommendations to others considering the product:
This is a great product to use when a large number of email are using one email address. It is easy to share emails, and delegate tasks to one another. I really love the "@" social media feature that allows you to communicate with other people quickly and that you can refer back to these notes later on.
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