Hiver
HiverReviews from AWS customer
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Excellence
What do you like best about the product?
Easy note taking. The system allows for some pretty seamless integration.
What do you dislike about the product?
With email chains it commonly mixes notes. We usually have to put some identifying information as well, otherwise nothing is identifiable.
What problems is the product solving and how is that benefiting you?
Handling inbound lead tracking
Excellent way to share with colleagues
What do you like best about the product?
Using Hiver, we've gained visibility across team members emails. We are also able to easily cover for team members when they are out. We use automation for sending emails later and templates for emails that we send frequently.
What do you dislike about the product?
The app does not have all of the features that the web version does, such as the ability to create and share drafts.
What problems is the product solving and how is that benefiting you?
Visibility of responses for customer service reasons and the ability to easily collaborate on emails.
Hiver is great!
What do you like best about the product?
I love how easy it is to stay organized and prioritized with hiver.
What do you dislike about the product?
no complaints! hiver is great for prioritizing and task management
What problems is the product solving and how is that benefiting you?
Organization, task management, time management
Hiver Perfect for you!
What do you like best about the product?
I have been using Hiver for 5 Months now and really like using it. Hiver is a great tool, that helps me manage my work emails between my clients, and Co-Workers. Is easy to use, compact and looks nice. I had no problems jumping straight in to using it and would recommend it to anyone that has messy emails and needs help with organization.
What do you dislike about the product?
So far I have not found things I dislike about Hiver. For using it to manage my Emails it has done everything I want it to do at this time and don't have any complaints.
What problems is the product solving and how is that benefiting you?
Using Hiver allows me to easily keep track of all my emails from clients, and manage which emails get shared to coworkers. I no longer have to dig through lists of emails to find what i'm looking for I can find what I need quickly.
Recommendations to others considering the product:
If you have a lot of clients and need to manage and share a bunch of emails with coworkers and employees I would definitely recommend choosing hiver. Its well priced provides easy access and organization and the pricing is very fair.
Great for small business!
What do you like best about the product?
Being able to share gmail labels (folders), is a powerful ability. As a small business, I have been using Hiver for several years back when it was Grexit. Works well and helps keep all my employees in the loop. Check out the snooze function and comments, all in gmail.
What do you dislike about the product?
Can get pricey if you have a lot of shared labels. If you share a lot, you will need more storage in your email account.
What problems is the product solving and how is that benefiting you?
In the beginning it substituted for a CRM. Now we use it mostly for sharing correspondence from manufactures and PDF;s emailed to customers. I set up the required folders needed in each employees email and the anyone can attached to those folders.
Useful addition
What do you like best about the product?
The ability to allocate tasks within a team
What do you dislike about the product?
Sometimes emails can be difficult to find
What problems is the product solving and how is that benefiting you?
Quicker to allocate tasks
Hiver is great
What do you like best about the product?
It makes it easy to sort emails and much more efficient.
What do you dislike about the product?
Occasionally crashes (1-2 times/month), but the problem is usually resolved quickly.
What problems is the product solving and how is that benefiting you?
Improve email efficiency
Critical tool for managing our team workflow
What do you like best about the product?
We have been using Hiver for over two years and it has completely transformed how our team manages email workflow in our shared inboxes. Having a simple and effective way to assign and transfer work from one another ensures all emails in our primary department inboxes are seen and answered without duplication of effort.
If I can't find what I looking for in the help docs, the Hiver support team is AMAZING. Every person I've worked with has been Incredibly helpful and quick to respond!
If I can't find what I looking for in the help docs, the Hiver support team is AMAZING. Every person I've worked with has been Incredibly helpful and quick to respond!
What do you dislike about the product?
Honestly, the only thing I don't like is that the email count is 99+ rather than showing the actual number of invoices in our shared inbox, but this is very minor.
What problems is the product solving and how is that benefiting you?
Effective management of our shared inboxes without duplication of efforts.
We have also started relying heavily on the inbox data Hiver can produce. For example, knowing the volume of emails received over time and at specific times during the month has allowed us to project our staffing needs more precisely.
We have also started relying heavily on the inbox data Hiver can produce. For example, knowing the volume of emails received over time and at specific times during the month has allowed us to project our staffing needs more precisely.
Hiver trumps Keeping any day!!
What do you like best about the product?
Hiver is like the Porsche of shared mailboxes, we used keeping for a while and it just isn't worth it. Once we switched to Hiver our share mailbox management was like night and day. We can leave each other easy visible notes, alert each other of task changes, write part of the email and draft it for someone else to finish.
What do you dislike about the product?
The shared labels are not as useful as we had hoped, they are hard to manage and don't do the same thing gmail labels do in our personal inboxes.
What problems is the product solving and how is that benefiting you?
All the small support emails used to build up in our inboxes, now they get shared with the team and we don't have to worry about them getting buried in an individuals inbox.
Recommendations to others considering the product:
If you are trying to share a single mailbox with multiple team members Hiver is the solution, it keeps you organized, you don't end up answering emails multiple times because you can see the entire history, you can assign it to people, chat in the sidebar to discuss with your team, use templated replies, etc... everything seems to work really well with the exception of the shared labels which are limited.
This tool is great in theory but it did not connect our team
What do you like best about the product?
That it functioned inside Gmail and that they had live chat support.
What do you dislike about the product?
Notifications didn't work between our coworkers and it slowed down our inboxes.
What problems is the product solving and how is that benefiting you?
None, we discontinued usage after 1 month.
Recommendations to others considering the product:
Wait until Google buys them.
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