Hiver
HiverReviews from AWS customer
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Great tool!
What do you like best about the product?
I love that our team can easily assign emails and we can save templates for our responses. It has definitely made our work easier and more organized. It's also very helpful when someone from our team is out and we have to re-assign emails.
What do you dislike about the product?
I wish it was easier to access email templates. I would also like to see a faster way to assign tags to emails. Nothing major that I dislike.
What problems is the product solving and how is that benefiting you?
Working as a team is easier, particularly when someone is out on vacation. It's very easy to re-assign emails, making sure clients are taken care of in a timely manner.
Recommendations to others considering the product:
Definitely worth a try, the more you use it the more useful it becomes. It's very easy to use.
Vital for teams!
What do you like best about the product?
Shared mailboxes and the added flexibility form shared labels is fantastic for managing a large volume of incoming email across multiple small tems.
What do you dislike about the product?
With a large team it gets quite expensive.
What problems is the product solving and how is that benefiting you?
Streamlining email delegation across teams and departments. allowing each team member to keep track of their responsibilities is key.
Recommendations to others considering the product:
Use it and keep everything in your inbox instead of adding multiple support/email based ticketing solutions.
Great communication tool
What do you like best about the product?
All employees are in the loop! Everyone is on the same page when in communication with our customers.
What do you dislike about the product?
sometimes i don't get the little red notification dot
What problems is the product solving and how is that benefiting you?
Customer emails, I like how in control we are as to who will respond to the questions we have from our customers
Excellence
What do you like best about the product?
Easy note taking. The system allows for some pretty seamless integration.
What do you dislike about the product?
With email chains it commonly mixes notes. We usually have to put some identifying information as well, otherwise nothing is identifiable.
What problems is the product solving and how is that benefiting you?
Handling inbound lead tracking
Excellent way to share with colleagues
What do you like best about the product?
Using Hiver, we've gained visibility across team members emails. We are also able to easily cover for team members when they are out. We use automation for sending emails later and templates for emails that we send frequently.
What do you dislike about the product?
The app does not have all of the features that the web version does, such as the ability to create and share drafts.
What problems is the product solving and how is that benefiting you?
Visibility of responses for customer service reasons and the ability to easily collaborate on emails.
Hiver is great!
What do you like best about the product?
I love how easy it is to stay organized and prioritized with hiver.
What do you dislike about the product?
no complaints! hiver is great for prioritizing and task management
What problems is the product solving and how is that benefiting you?
Organization, task management, time management
Hiver Perfect for you!
What do you like best about the product?
I have been using Hiver for 5 Months now and really like using it. Hiver is a great tool, that helps me manage my work emails between my clients, and Co-Workers. Is easy to use, compact and looks nice. I had no problems jumping straight in to using it and would recommend it to anyone that has messy emails and needs help with organization.
What do you dislike about the product?
So far I have not found things I dislike about Hiver. For using it to manage my Emails it has done everything I want it to do at this time and don't have any complaints.
What problems is the product solving and how is that benefiting you?
Using Hiver allows me to easily keep track of all my emails from clients, and manage which emails get shared to coworkers. I no longer have to dig through lists of emails to find what i'm looking for I can find what I need quickly.
Recommendations to others considering the product:
If you have a lot of clients and need to manage and share a bunch of emails with coworkers and employees I would definitely recommend choosing hiver. Its well priced provides easy access and organization and the pricing is very fair.
Great for small business!
What do you like best about the product?
Being able to share gmail labels (folders), is a powerful ability. As a small business, I have been using Hiver for several years back when it was Grexit. Works well and helps keep all my employees in the loop. Check out the snooze function and comments, all in gmail.
What do you dislike about the product?
Can get pricey if you have a lot of shared labels. If you share a lot, you will need more storage in your email account.
What problems is the product solving and how is that benefiting you?
In the beginning it substituted for a CRM. Now we use it mostly for sharing correspondence from manufactures and PDF;s emailed to customers. I set up the required folders needed in each employees email and the anyone can attached to those folders.
Useful addition
What do you like best about the product?
The ability to allocate tasks within a team
What do you dislike about the product?
Sometimes emails can be difficult to find
What problems is the product solving and how is that benefiting you?
Quicker to allocate tasks
Hiver is great
What do you like best about the product?
It makes it easy to sort emails and much more efficient.
What do you dislike about the product?
Occasionally crashes (1-2 times/month), but the problem is usually resolved quickly.
What problems is the product solving and how is that benefiting you?
Improve email efficiency
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