Hiver
HiverReviews from AWS customer
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Critical tool for managing our team workflow
What do you like best about the product?
We have been using Hiver for over two years and it has completely transformed how our team manages email workflow in our shared inboxes. Having a simple and effective way to assign and transfer work from one another ensures all emails in our primary department inboxes are seen and answered without duplication of effort.
If I can't find what I looking for in the help docs, the Hiver support team is AMAZING. Every person I've worked with has been Incredibly helpful and quick to respond!
If I can't find what I looking for in the help docs, the Hiver support team is AMAZING. Every person I've worked with has been Incredibly helpful and quick to respond!
What do you dislike about the product?
Honestly, the only thing I don't like is that the email count is 99+ rather than showing the actual number of invoices in our shared inbox, but this is very minor.
What problems is the product solving and how is that benefiting you?
Effective management of our shared inboxes without duplication of efforts.
We have also started relying heavily on the inbox data Hiver can produce. For example, knowing the volume of emails received over time and at specific times during the month has allowed us to project our staffing needs more precisely.
We have also started relying heavily on the inbox data Hiver can produce. For example, knowing the volume of emails received over time and at specific times during the month has allowed us to project our staffing needs more precisely.
Hiver trumps Keeping any day!!
What do you like best about the product?
Hiver is like the Porsche of shared mailboxes, we used keeping for a while and it just isn't worth it. Once we switched to Hiver our share mailbox management was like night and day. We can leave each other easy visible notes, alert each other of task changes, write part of the email and draft it for someone else to finish.
What do you dislike about the product?
The shared labels are not as useful as we had hoped, they are hard to manage and don't do the same thing gmail labels do in our personal inboxes.
What problems is the product solving and how is that benefiting you?
All the small support emails used to build up in our inboxes, now they get shared with the team and we don't have to worry about them getting buried in an individuals inbox.
Recommendations to others considering the product:
If you are trying to share a single mailbox with multiple team members Hiver is the solution, it keeps you organized, you don't end up answering emails multiple times because you can see the entire history, you can assign it to people, chat in the sidebar to discuss with your team, use templated replies, etc... everything seems to work really well with the exception of the shared labels which are limited.
This tool is great in theory but it did not connect our team
What do you like best about the product?
That it functioned inside Gmail and that they had live chat support.
What do you dislike about the product?
Notifications didn't work between our coworkers and it slowed down our inboxes.
What problems is the product solving and how is that benefiting you?
None, we discontinued usage after 1 month.
Recommendations to others considering the product:
Wait until Google buys them.
Hiver boosts our productiviy
What do you like best about the product?
It integrates in gmail natively, so we don't need to switch applications and handle Logins in multiple systems. It has all important functions to productively work on shared emails as a team. It is really intuitiv and fast and the support of the Hiver team works great.
What do you dislike about the product?
I think the pricing is a little too expensive. I'd be OK with 10$ per User, but 22$, really? This is even more expensive than the whole Gsuite.
What problems is the product solving and how is that benefiting you?
We used to solve shared emails / inboxes with OTRS, an open source ticket system. It worked great, but got very rusty and slow over the years. The management and administration of this system used to be a nightmare and there where more and more bugs as time evolved.
Now we can reduce a lot of administration and management cost, because Hiver is a cloud solution. With the shared answer editing feature we can save a lot of time in internal back and forth communication. All in all Hiver is a big time saver.
Now we can reduce a lot of administration and management cost, because Hiver is a cloud solution. With the shared answer editing feature we can save a lot of time in internal back and forth communication. All in all Hiver is a big time saver.
Hiver is a Great Gmail Extension
What do you like best about the product?
Helps to keep our team's emails organized.
What do you dislike about the product?
Assigning emails and opening/closing emails doesn't update quickly, which can be confusing.
What problems is the product solving and how is that benefiting you?
Achieve higher customer satisfaction through more organized communication.
Recommendations to others considering the product:
It can be complicated to configure so if you need help reach out to the hiver team.
Great customer service and product
What do you like best about the product?
Hiver support is great and has fast turnaround and I love that my team and I can quickly and efficiently handle emails. It's made handling correspondence a lot easier. For instance, being able to make notes on the side of each email that is for internal use only. Also, I love being able to assign emails to certain team members and to easily see which emails need my attention. I also think Hiver is very responsive and customer service oriented as well and continuing to add features, grow and improve.
What do you dislike about the product?
Sometimes it seems like there's small glitches that happen but it's not often (ex. some emails get marked as closed even though no one closed them).
What problems is the product solving and how is that benefiting you?
Email management
Helps to keep staff informed and up to date
What do you like best about the product?
It is great at assigning task. Thank you for that
What do you dislike about the product?
The phone the app, useless except to assign tasks
What problems is the product solving and how is that benefiting you?
We have become more organized and aware of things as a group instead of individuals
Couldn't work without Hiver!
What do you like best about the product?
The ability to share tags between users.
What do you dislike about the product?
We really like the product and have no complaints.
What problems is the product solving and how is that benefiting you?
My colleague and I have used Hiver for years to provide support to users of the open source software we developed. The shared tags allow us to keep track of ongoing support conversations, assign them to one another, and flag when they're complete. This ensures that queries from users don't fall through the cracks.
Hiver is an excellent tool for email management on google
What do you like best about the product?
Really simple plug in that works on gmail which we are so familiar with, excellent good features and more over excellent support, Raghav was awesome and promptly dealt with any questions we had
What do you dislike about the product?
The fact that the administrator cannot be left out of the round robin.
What problems is the product solving and how is that benefiting you?
Effective communication, ownership and ease of operation
Recommendations to others considering the product:
Hi, would be interested in the SLA to be fit in during business hours which will be effective. Also the round robin to exclude the administrator is also important feature that needs to be added on.
Lightweight, practical, no fluff
What do you like best about the product?
Harmonizes beautifully and locally with Gmail
No need to ramp or learn a separate UI
Gets the job done, skipping unnecessary bells and whistles that infect other apps
No need to ramp or learn a separate UI
Gets the job done, skipping unnecessary bells and whistles that infect other apps
What do you dislike about the product?
Nothing so far
We haven't the time to explore advanced integrations and rules
We haven't the time to explore advanced integrations and rules
What problems is the product solving and how is that benefiting you?
Efficiently divide work between agents on a global team, working multiple issues in multiple timezones
Our inbox is both internal client and external client facing
Our inbox is both internal client and external client facing
Recommendations to others considering the product:
Define explicitly what each email status means workwise
"Pending" vs "Open"
Set team goals on what "end of day" queue should look like
"Pending" vs "Open"
Set team goals on what "end of day" queue should look like
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