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Hiver

Hiver

Reviews from AWS customer

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External reviews

1,274 reviews
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External reviews are not included in the AWS star rating for the product.

    Chrsitian R.

Hiver boosts our productiviy

  • July 16, 2018
  • Review provided by G2

What do you like best about the product?
It integrates in gmail natively, so we don't need to switch applications and handle Logins in multiple systems. It has all important functions to productively work on shared emails as a team. It is really intuitiv and fast and the support of the Hiver team works great.
What do you dislike about the product?
I think the pricing is a little too expensive. I'd be OK with 10$ per User, but 22$, really? This is even more expensive than the whole Gsuite.
What problems is the product solving and how is that benefiting you?
We used to solve shared emails / inboxes with OTRS, an open source ticket system. It worked great, but got very rusty and slow over the years. The management and administration of this system used to be a nightmare and there where more and more bugs as time evolved.

Now we can reduce a lot of administration and management cost, because Hiver is a cloud solution. With the shared answer editing feature we can save a lot of time in internal back and forth communication. All in all Hiver is a big time saver.

    Textiles

Hiver is a Great Gmail Extension

  • July 13, 2018
  • Review provided by G2

What do you like best about the product?
Helps to keep our team's emails organized.
What do you dislike about the product?
Assigning emails and opening/closing emails doesn't update quickly, which can be confusing.
What problems is the product solving and how is that benefiting you?
Achieve higher customer satisfaction through more organized communication.
Recommendations to others considering the product:
It can be complicated to configure so if you need help reach out to the hiver team.

    Jona X.

Great customer service and product

  • July 09, 2018
  • Review provided by G2

What do you like best about the product?
Hiver support is great and has fast turnaround and I love that my team and I can quickly and efficiently handle emails. It's made handling correspondence a lot easier. For instance, being able to make notes on the side of each email that is for internal use only. Also, I love being able to assign emails to certain team members and to easily see which emails need my attention. I also think Hiver is very responsive and customer service oriented as well and continuing to add features, grow and improve.
What do you dislike about the product?
Sometimes it seems like there's small glitches that happen but it's not often (ex. some emails get marked as closed even though no one closed them).
What problems is the product solving and how is that benefiting you?
Email management

    Wholesale

Helps to keep staff informed and up to date

  • June 30, 2018
  • Review provided by G2

What do you like best about the product?
It is great at assigning task. Thank you for that
What do you dislike about the product?
The phone the app, useless except to assign tasks
What problems is the product solving and how is that benefiting you?
We have become more organized and aware of things as a group instead of individuals

    Erin P.

Couldn't work without Hiver!

  • June 23, 2018
  • Review provided by G2

What do you like best about the product?
The ability to share tags between users.
What do you dislike about the product?
We really like the product and have no complaints.
What problems is the product solving and how is that benefiting you?
My colleague and I have used Hiver for years to provide support to users of the open source software we developed. The shared tags allow us to keep track of ongoing support conversations, assign them to one another, and flag when they're complete. This ensures that queries from users don't fall through the cracks.

    Furniture

Hiver is an excellent tool for email management on google

  • June 18, 2018
  • Review provided by G2

What do you like best about the product?
Really simple plug in that works on gmail which we are so familiar with, excellent good features and more over excellent support, Raghav was awesome and promptly dealt with any questions we had
What do you dislike about the product?
The fact that the administrator cannot be left out of the round robin.
What problems is the product solving and how is that benefiting you?
Effective communication, ownership and ease of operation
Recommendations to others considering the product:
Hi, would be interested in the SLA to be fit in during business hours which will be effective. Also the round robin to exclude the administrator is also important feature that needs to be added on.

    Shin Thu S.

Lightweight, practical, no fluff

  • June 13, 2018
  • Review provided by G2

What do you like best about the product?
Harmonizes beautifully and locally with Gmail
No need to ramp or learn a separate UI
Gets the job done, skipping unnecessary bells and whistles that infect other apps
What do you dislike about the product?
Nothing so far
We haven't the time to explore advanced integrations and rules
What problems is the product solving and how is that benefiting you?
Efficiently divide work between agents on a global team, working multiple issues in multiple timezones
Our inbox is both internal client and external client facing
Recommendations to others considering the product:
Define explicitly what each email status means workwise
"Pending" vs "Open"
Set team goals on what "end of day" queue should look like

    Marketing and Advertising

Great way to keep the inbox organised

  • June 12, 2018
  • Review provided by G2

What do you like best about the product?
Hiver just seems to work. Flagging emails, having them bounce back to my inbox after a set period and then even assigning to other mailboxes - it all works.
What do you dislike about the product?
Nothing at this point - there have been no instances that have caused issues.
What problems is the product solving and how is that benefiting you?
Rather than needing to forward emails to each other, and miss out on many updates or emails completely, Hiver keeps everyone needed in the loop.

    Natalie T.

Hiver: Email Sharing

  • June 08, 2018
  • Review provided by G2

What do you like best about the product?
That we can have shared emails across the business
What do you dislike about the product?
The way we need to relabel and delete labels rather then rename or change the nesting label
The occasional email that has been shared without a label
What problems is the product solving and how is that benefiting you?
Sharing of information throughout the company

    Automotive

Clever support tool

  • June 07, 2018
  • Review provided by G2

What do you like best about the product?
Hiver is a new layer added to Gmail, including the necessary functions to assign an email to someone, automation, canned responses etc, makes support via email management easier when you deal with numerous agents and thousands of emails
What do you dislike about the product?
nothing in particular, it's overall very good
What problems is the product solving and how is that benefiting you?
Saves times, helps making a better service for customers, less human errors in archiving, sorting and routing emails
Recommendations to others considering the product:
If you don't want complex and heavy "helpdesk" solutions, go for Hiver, it's clever, simple and easy

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