Hiver
HiverReviews from AWS customer
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Great product and support
What do you like best about the product?
Hiver has really helped our team manage emails. When we were still in our trial, their support team helped us get setup and fixed something that was causing problems for us. It is a great product.
What do you dislike about the product?
I'd like to create rules on emails that are sent direct to me to move over to Hiver.
What problems is the product solving and how is that benefiting you?
Hiver solves our workflow process for email. We're a small team and everybody has been getting all of the emails so we spent as much time filtering through them as we did addressing them. Hiver has fixed that.
Extremely happy with Hiver! Does everything we need to manage our incoming enquiries via email.
What do you like best about the product?
Integration with gmail means we continue using the other Chrome extensions which integrate with gmail (e.g. CRM). It's really simple to use and requires hardly any training on roll out.
What do you dislike about the product?
Perhaps if the app was somehow integrated with gmail (and other extensions) so when we reply via the app, our responses still track in our CRM. The per user amount is a little high for us, which prevents us from rolling it out across the entire team and subsequently still having to manage some enquiries outside of Hiver.
What problems is the product solving and how is that benefiting you?
We struggled to find an extension/app that integrated with gmail so seamlessly. Hiver allows us tomanage all enquiries sent directly to our shared email accounts
I Love Hiver!
What do you like best about the product?
- shared inboxes
- shared templates
- same google interface and chat
- easy to create the rules for incoming emails
- shared templates
- same google interface and chat
- easy to create the rules for incoming emails
What do you dislike about the product?
- I believe the analytics can be better
- to improve the response time - Hiver could come up with suggestions about how to improve it, for example pop-up messages to remind about pending or old open emails..
- sometimes you create an email and you get confused if you are sending it from your personal email or from a shared one..maybe a different color of the background would help?
- does not support the chat on our company's website
- to improve the response time - Hiver could come up with suggestions about how to improve it, for example pop-up messages to remind about pending or old open emails..
- sometimes you create an email and you get confused if you are sending it from your personal email or from a shared one..maybe a different color of the background would help?
- does not support the chat on our company's website
What problems is the product solving and how is that benefiting you?
- we have 5 shared inboxes and 5 ppl in customer care and Hiver is the best solution for us as of now.
Hiver has increased productivity and internal office communication
What do you like best about the product?
Hiver has allowed our staff to manage the workflow of orders sent to our company through two different email addresses. Each member can pull orders, respond, and process. This is all trackable and transparent so the team can view production results and status of orders. The ability to assign work is very helpful. Simply AMAZING and accelerated our growth.
What do you dislike about the product?
When a customer continues an email string from previous orders we get that complete email history. This could go back a couple years worth of correspondence.
What problems is the product solving and how is that benefiting you?
We get most of our orders via email. Using Hiver allows two emails to be merged into one workflow. This makes it simple for our customers and referral sources. Also the ability to track, review internal actions and responses, and assign work is extremely productive.
Recommendations to others considering the product:
Any change can be a challenge, the staff at Hiver was there each time we reached out. The transitioned us quickly and no loss to business. Priced strong.
Love the new shared mailbox!
What do you like best about the product?
I can tag items, change the status, add notes, etc. that my entire team has access to.
What do you dislike about the product?
Nothing. I like everything about Hiver's labels and shared mailbox.
What problems is the product solving and how is that benefiting you?
The shared mailbox allows my team to interact much more effectively.
Bringing Public Folders and Help Desk functionality into Gmail
What do you like best about the product?
Being able to share Gmail labels across teams and employees, ease of setup, help desk functionality into Gmail is great.
What do you dislike about the product?
Nothing yet - everything works very well.
What problems is the product solving and how is that benefiting you?
Using Hiver allows us to purchase one product to yield multiple benefits. We utilize both the Help Desk and Shared label functionality across teams and employees. The Help Desk function is great for our teams as it let's everyone know what each other is working on, and can let team leads assign tasks right through the Gmail interface. Shared labels keep everyone in the know and allow cross-department knowledge sharing.
Recommendations to others considering the product:
If you are looking for Microsoft Exchange functionality out of Gmail, Hiver is a great solution. The Help Desk is everything a smaller business like ours (50-100 employees) needs.
We were so excited to find Hiver!
What do you like best about the product?
Gmail integration, ease of use, intuitive
What do you dislike about the product?
We wish we could use emojis in shared drafts
What problems is the product solving and how is that benefiting you?
On-brand & consistent communication with our customers + training new employees on very specific company tone.
Solid Helpdesk w/ excellent support & service
What do you like best about the product?
My favorite of Hiver's capabilities is that of the side-bar chat; I regularly communicate with team members about emails within the email itself, which is exceedingly convenient.
What do you dislike about the product?
I think that sometimes, when using Hiver, teammates have the tendency to miss emails that were assigned to others, but perhaps would have been beneficial to two or more team members. We've tried overcoming that obstacle by using the side-bar chat and notifications for tags, in which the person who was not assigned, but may have benefited by reading the message, can be @-tagged.
What problems is the product solving and how is that benefiting you?
Our consolidated and shared email started out as an absolute disaster before we found Hiver, but it has become organized and efficient since we brought it into the team. We tried Distributions lists, but emails could be missed fairly easily, then we tried all logging into the same email (this was the most chaotic).
Recommendations to others considering the product:
If you have questions for the Hiver team, ask them; their support staff seems to work 24-hours and is always prompt and helpful. They definitely have the feel of a small company in that they're readily available via email.
A great lightweight tool for support.
What do you like best about the product?
We are most interested in the ability to quickly create group mailboxes within gmail and have a centralized account where communications can be routed.
What do you dislike about the product?
I want this product in something more substantial than gmail. Plugins for Outlook or Mac mail would be incredible.
What problems is the product solving and how is that benefiting you?
We were going to have to build a complete customer support solution and Hiver has enabled us to setup the bones for a support team within minutes. It buys us valuable time.
Excellent value & features
What do you like best about the product?
well organized and easy-to-use.....................
What do you dislike about the product?
nothing really stands out.........................
What problems is the product solving and how is that benefiting you?
organization. better workflow. faster.
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