Hiver
HiverReviews from AWS customer
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The best solution for team org
What do you like best about the product?
Easier to track who is working on which email, it helps you to optimize resources and to follow up on team performance.
What do you dislike about the product?
Nothing so far, there is no dislike for this product.
What problems is the product solving and how is that benefiting you?
Team performance
Quicker responde to emails
By having the templates option we were able to standarize the responses
Quicker responde to emails
By having the templates option we were able to standarize the responses
This is a great tool for sharing a gmail inbox
What do you like best about the product?
Its easy to assign tasks and shared labels. It helps the workflow of my team immensely. I use the tags to assign the type of task.
What do you dislike about the product?
I don't dislike anything about the product. It is fairly easy to learn to use.
What problems is the product solving and how is that benefiting you?
I have a shared staff of accountants and bookkeepers. This tool allows me to assign tasks to team members and track the progress.
Just What We Needed
What do you like best about the product?
As a small business, it's imperative that we have visibility between all members of our staff on all emails. Hiver has allowed us to ensure that we reply as soon as possible to incoming emails, and allows the whole team to be on the same page with all our responses. Shared drafts are really awesome; I like being able to work on an important email collaboratively and see the edits in real-time.
What do you dislike about the product?
I think that the initial set-up is a little confusing if you select someone to get updates it's overwhelming. The default, in most cases, should be that nobody receives updates every time the label is added or assigned.
What problems is the product solving and how is that benefiting you?
We are able to work collaboratively as a team to quickly respond to incoming emails. We have visibility to when something has already been replied to, if it's in the process of being replied to, and what needs follow-up.
Recommendations to others considering the product:
If you are sharing email responsibilities with a team of people, I am not sure how you would do it efficiently without Hiver. I would recommend for all small businesses who are experiencing growth and need a tool that is able to grow as your team grows.
Love it!
What do you like best about the product?
I've been using hiver for a few months now and absolutely love it!
What do you dislike about the product?
Wish you could do iOS push notifications.
What problems is the product solving and how is that benefiting you?
Using email as a collaboration tool
Very useful tool
What do you like best about the product?
Shared mailboxes makes our life so much easier
What do you dislike about the product?
Nothing much really, it does the job we bought it for
What problems is the product solving and how is that benefiting you?
Solving the problem of having multiple people responding to the same patients and suppliers, Hiver helps us all see the latest responses and communications so we don't have any confusion over who is dealing with different enquiries
Hiver: My favorite GMail add-on and help-desk solution
What do you like best about the product?
- The Shared Labels and Notes features, that make collaborating in GMail much faster and convenien.
- Shared Mailboxes, and how they let you use GMail as a helpdesk and avoid using external services
- The thread splitting feature for Shared Mailboxes, that fixes GMail (wrong) threading behavior by separating e-mails from diffent senders into different threads
- Shared Mailboxes, and how they let you use GMail as a helpdesk and avoid using external services
- The thread splitting feature for Shared Mailboxes, that fixes GMail (wrong) threading behavior by separating e-mails from diffent senders into different threads
What do you dislike about the product?
I don't like that Hiver doesn't have a feature to add a "one-click feedback survey" at the end of all the e-mails sent from the Shared Mailbox.
I also think that current reports and Shared Mailboxes automations could be improved.
I also think that current reports and Shared Mailboxes automations could be improved.
What problems is the product solving and how is that benefiting you?
I use Hiver for e-mail collaboration between team members inside my company, and also as a Help Desk solution: to process support tickets.
Great software without changing systems
What do you like best about the product?
It's built right into gmail and easy to add team members.
What do you dislike about the product?
There isn't much that we dislike about hiver. The iphone app could use a bit of an update.
What problems is the product solving and how is that benefiting you?
We have A LOT of emails coming in daily that would otherwise hit each team members personal inbox. We've sped up our time of response and cleanliness of our personal inboxes with Hiver.
One of the best productivity tool we are using right now
What do you like best about the product?
The opportunity to share emails between colleagues without having to send emails back and forth. This is priceless!
What do you dislike about the product?
- The ability to see in Gmail my oldest email conversations first as default (I realize this is more a Gmail issue, but I would love if Hiver could work on that).
- The inability to allocate emails while writing new ones. At the moment, I need to go to my "sent" folder, assign it to a specific person and change the status to pending.
- Lack of integration: no link between hiver and Asana but by using Zapier. I can link Gmail to Hiver and Gmail to Asana. But not Asana to Hiver (or the other way around)
- The inability to allocate emails while writing new ones. At the moment, I need to go to my "sent" folder, assign it to a specific person and change the status to pending.
- Lack of integration: no link between hiver and Asana but by using Zapier. I can link Gmail to Hiver and Gmail to Asana. But not Asana to Hiver (or the other way around)
What problems is the product solving and how is that benefiting you?
The ability to check what emails are still open and pending, no only for you but also for your colleagues, and vise-versa
Great product!
What do you like best about the product?
Super easy to implement and get started. You can see the immediate streamlining effects of the tool.
What do you dislike about the product?
We already use other ticketing systems in my place of work, so it is unlikely we will continue to pay for the license.
What problems is the product solving and how is that benefiting you?
We use a shared inbox and being able to see who is working on a ticket, assign tickets to team members, tracking the correspondence has deepy aided my team increase our transparency and efficiency.
Hiver, bringing the best out of Gmail!
What do you like best about the product?
The easability to setup, use and teach end users how to use Hiver. Having the ability to share emails as jobs, labels and many other features within Gmail that just simply are not implemented.
What do you dislike about the product?
There is nothing I have come across that I dislike yet. Customer support is amazing, super fast and always resolves any issues in a timely and friendly manner.
What problems is the product solving and how is that benefiting you?
Having the ability to assign Jobs/emails to staff members where applicable. Sharing of emails while still having the ability to assign specific jobs to specific users with the helpdesk function sides of things,
Recommendations to others considering the product:
I would highly recommend Hiver. The installation and setup of the software is incredibly easy. It does everything that you would expect Gmail to do without the use of Groups. It will allow you to share Email address's between multiple people, as well as labels and this is incredibly useful. The support that you get with Hiver is second to none. There was an incident last week in which i had a small problem with the initial setup of a second shared email address. I sent them an email when i arrived at work at 8am and within 10 minutes i had received a reply and someone had remoted to the problem PC and resolved the problem! I would highly recommend Hiver to anyone that that is having trouble or would like shared mailboxes and labels. For everything that you get the price is very good for the support and software itself. Hiver would work very well within small teams, receptionists or any other management team that receives multiple emails daily to different address with more than 2 people accessing and replying to these.
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