Hiver
HiverReviews from AWS customer
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One of the best productivity tool we are using right now
What do you like best about the product?
The opportunity to share emails between colleagues without having to send emails back and forth. This is priceless!
What do you dislike about the product?
- The ability to see in Gmail my oldest email conversations first as default (I realize this is more a Gmail issue, but I would love if Hiver could work on that).
- The inability to allocate emails while writing new ones. At the moment, I need to go to my "sent" folder, assign it to a specific person and change the status to pending.
- Lack of integration: no link between hiver and Asana but by using Zapier. I can link Gmail to Hiver and Gmail to Asana. But not Asana to Hiver (or the other way around)
- The inability to allocate emails while writing new ones. At the moment, I need to go to my "sent" folder, assign it to a specific person and change the status to pending.
- Lack of integration: no link between hiver and Asana but by using Zapier. I can link Gmail to Hiver and Gmail to Asana. But not Asana to Hiver (or the other way around)
What problems is the product solving and how is that benefiting you?
The ability to check what emails are still open and pending, no only for you but also for your colleagues, and vise-versa
Great product!
What do you like best about the product?
Super easy to implement and get started. You can see the immediate streamlining effects of the tool.
What do you dislike about the product?
We already use other ticketing systems in my place of work, so it is unlikely we will continue to pay for the license.
What problems is the product solving and how is that benefiting you?
We use a shared inbox and being able to see who is working on a ticket, assign tickets to team members, tracking the correspondence has deepy aided my team increase our transparency and efficiency.
Hiver, bringing the best out of Gmail!
What do you like best about the product?
The easability to setup, use and teach end users how to use Hiver. Having the ability to share emails as jobs, labels and many other features within Gmail that just simply are not implemented.
What do you dislike about the product?
There is nothing I have come across that I dislike yet. Customer support is amazing, super fast and always resolves any issues in a timely and friendly manner.
What problems is the product solving and how is that benefiting you?
Having the ability to assign Jobs/emails to staff members where applicable. Sharing of emails while still having the ability to assign specific jobs to specific users with the helpdesk function sides of things,
Recommendations to others considering the product:
I would highly recommend Hiver. The installation and setup of the software is incredibly easy. It does everything that you would expect Gmail to do without the use of Groups. It will allow you to share Email address's between multiple people, as well as labels and this is incredibly useful. The support that you get with Hiver is second to none. There was an incident last week in which i had a small problem with the initial setup of a second shared email address. I sent them an email when i arrived at work at 8am and within 10 minutes i had received a reply and someone had remoted to the problem PC and resolved the problem! I would highly recommend Hiver to anyone that that is having trouble or would like shared mailboxes and labels. For everything that you get the price is very good for the support and software itself. Hiver would work very well within small teams, receptionists or any other management team that receives multiple emails daily to different address with more than 2 people accessing and replying to these.
Great for Sales Teams
What do you like best about the product?
GMail integration. Fast support. Magic, great working sync. Easy to setup and flexible for existing setups.
The only solution I ever found that works for us.
The only solution I ever found that works for us.
What do you dislike about the product?
Sidebar conflicts with Salesforce Inbox. No Send & Pending button. (All easy to add)
Notes should be integrated with Salesforce Chatter.
Notes should be integrated with Salesforce Chatter.
What problems is the product solving and how is that benefiting you?
Sales coordination.
Great, streamlined tool at a very reasonable price for small teams
What do you like best about the product?
It performs its core functions very well; sharing email labels, shared inboxes, and team communication surrounding those emails. It's also very reasonably priced for small teams.
What do you dislike about the product?
I wish the UI were a bit more modern and aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
Not having to forward emails amongst team members.
We use Hiver to manage a shared inbox
What do you like best about the product?
We really appreciate the responsiveness of the HIVER team when we've suggested changes or updates that might improve the system, they've always been fast to respond and taken the suggestions on board.
The most useful features for the team are the snooze and template functions, and for management are the performance stats provided.
The most useful features for the team are the snooze and template functions, and for management are the performance stats provided.
What do you dislike about the product?
Sometimes there is a bit of a lag between closing an email or doing another action on an email and it actually moving, and sometimes it can take a few seconds for the HIVER folders to appear when first opening gmail. Other than that it works very well.
What problems is the product solving and how is that benefiting you?
It's helping us to track who does what in the team, who is replying to what kind of emails and how long it takes them. It helps us to keep track of who has been responding to a customer more easily and ensure that the same person replies continually. The collision alerts are also very useful for helping us to avoid overlapping where two people answer the same email, and the notes function allows us to add comments to an email string for internal use.
Recommendations to others considering the product:
It's a good idea to sit down and plan how you'll use this tool before jumping into it - as it can take a little while to properly understand the ins and outs of how it works. Also, do some planning first based on what you want to get out of HIVER to avoid confusion or setting the system up in a way which isn't the most efficient manner.
Amazing application and substitution for traditional help desk software
What do you like best about the product?
Ease of use, integration with Gmail - virtually zero learning curve.
What do you dislike about the product?
Not a complaint, but I wish that emails to shared addresses could skip the inbox for each rep.
What problems is the product solving and how is that benefiting you?
- Staff management and communication
- Help desk software
- Task management
- Help desk software
- Task management
My team loves Hiver!
What do you like best about the product?
We love the great customer service of the Hiver team! We also love these shared inbox features:
-collision detection
-shared labels
-shared notes
-change log for each email
-team visibility
-analytics
-Hiver snooze
-shared templates
-collision detection
-shared labels
-shared notes
-change log for each email
-team visibility
-analytics
-Hiver snooze
-shared templates
What do you dislike about the product?
I think there could be improvements to some of the automations, they are overly simple at the moment and you need to use Gmail filters in conjunction with them in most cases.
What problems is the product solving and how is that benefiting you?
We are solving the issue of having too many people in one inbox with no accountability. As a team lead, I am most excited for the visibility I now have into the workflow of my entire team.
Community Theatre needed help managing patrons requests.
What do you like best about the product?
Hiver makes it easy to manage patrons ticket requests promptly across a team of volunteers that is changing from day to day.
What do you dislike about the product?
Nothing, meets our business needs perfectly.
What problems is the product solving and how is that benefiting you?
We are a nonprofit with only one paid employee. Hiver allows us to manage patron requests across a team of volunteers flexibly while reducing the time it takes to respond.
Recommendations to others considering the product:
Customer service was very responsive in helping us set this product up.
Great tool overall
What do you like best about the product?
- Inexpensive solution to managing a shared email alias
- Hiver's Shared Inbox functionality
- Syncing 'Read' emails across shared inboxes
- Easily able to assign tasks to team members
- Shared notes feature
- Dashboard that shows metrics
- Visibility in replies to emails coming from shared email alias
- Hiver's Shared Inbox functionality
- Syncing 'Read' emails across shared inboxes
- Easily able to assign tasks to team members
- Shared notes feature
- Dashboard that shows metrics
- Visibility in replies to emails coming from shared email alias
What do you dislike about the product?
- Lag time in functionality when adding new users (i.e. syncing 'read' emails across shared inboxes, visibility in replies to emails coming from shared email alias)
- 24 hour turn around time for urgent support when having issues with Hiver
- There is a "source user" and when that user leaves and a new one is added, emails from original source user get buggy (Hiver labels disappear)
- 24 hour turn around time for urgent support when having issues with Hiver
- There is a "source user" and when that user leaves and a new one is added, emails from original source user get buggy (Hiver labels disappear)
What problems is the product solving and how is that benefiting you?
We have a shared email that have five users managing it (i.e. AP@company.com). We needed a tool that would allow us to assign emails to a teammate, sync read emails across inboxes, and have replies visible to all members of the email alias without having to copy the email alias. This tool gives us that and more (shared internal notes is great!)
Recommendations to others considering the product:
Please have a support team in all regions it is operating in. It's difficult to get immediate support, especially when it's urgent/affecting the business workflow of the company using the product. I've had a few cases where I needed support right away and ended up having to delete/uninstall Hiver only to have to reinstall it later.
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