Hiver
HiverReviews from AWS customer
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Great for Sales Teams
What do you like best about the product?
GMail integration. Fast support. Magic, great working sync. Easy to setup and flexible for existing setups.
The only solution I ever found that works for us.
The only solution I ever found that works for us.
What do you dislike about the product?
Sidebar conflicts with Salesforce Inbox. No Send & Pending button. (All easy to add)
Notes should be integrated with Salesforce Chatter.
Notes should be integrated with Salesforce Chatter.
What problems is the product solving and how is that benefiting you?
Sales coordination.
Great, streamlined tool at a very reasonable price for small teams
What do you like best about the product?
It performs its core functions very well; sharing email labels, shared inboxes, and team communication surrounding those emails. It's also very reasonably priced for small teams.
What do you dislike about the product?
I wish the UI were a bit more modern and aesthetically pleasing.
What problems is the product solving and how is that benefiting you?
Not having to forward emails amongst team members.
We use Hiver to manage a shared inbox
What do you like best about the product?
We really appreciate the responsiveness of the HIVER team when we've suggested changes or updates that might improve the system, they've always been fast to respond and taken the suggestions on board.
The most useful features for the team are the snooze and template functions, and for management are the performance stats provided.
The most useful features for the team are the snooze and template functions, and for management are the performance stats provided.
What do you dislike about the product?
Sometimes there is a bit of a lag between closing an email or doing another action on an email and it actually moving, and sometimes it can take a few seconds for the HIVER folders to appear when first opening gmail. Other than that it works very well.
What problems is the product solving and how is that benefiting you?
It's helping us to track who does what in the team, who is replying to what kind of emails and how long it takes them. It helps us to keep track of who has been responding to a customer more easily and ensure that the same person replies continually. The collision alerts are also very useful for helping us to avoid overlapping where two people answer the same email, and the notes function allows us to add comments to an email string for internal use.
Recommendations to others considering the product:
It's a good idea to sit down and plan how you'll use this tool before jumping into it - as it can take a little while to properly understand the ins and outs of how it works. Also, do some planning first based on what you want to get out of HIVER to avoid confusion or setting the system up in a way which isn't the most efficient manner.
Amazing application and substitution for traditional help desk software
What do you like best about the product?
Ease of use, integration with Gmail - virtually zero learning curve.
What do you dislike about the product?
Not a complaint, but I wish that emails to shared addresses could skip the inbox for each rep.
What problems is the product solving and how is that benefiting you?
- Staff management and communication
- Help desk software
- Task management
- Help desk software
- Task management
My team loves Hiver!
What do you like best about the product?
We love the great customer service of the Hiver team! We also love these shared inbox features:
-collision detection
-shared labels
-shared notes
-change log for each email
-team visibility
-analytics
-Hiver snooze
-shared templates
-collision detection
-shared labels
-shared notes
-change log for each email
-team visibility
-analytics
-Hiver snooze
-shared templates
What do you dislike about the product?
I think there could be improvements to some of the automations, they are overly simple at the moment and you need to use Gmail filters in conjunction with them in most cases.
What problems is the product solving and how is that benefiting you?
We are solving the issue of having too many people in one inbox with no accountability. As a team lead, I am most excited for the visibility I now have into the workflow of my entire team.
Community Theatre needed help managing patrons requests.
What do you like best about the product?
Hiver makes it easy to manage patrons ticket requests promptly across a team of volunteers that is changing from day to day.
What do you dislike about the product?
Nothing, meets our business needs perfectly.
What problems is the product solving and how is that benefiting you?
We are a nonprofit with only one paid employee. Hiver allows us to manage patron requests across a team of volunteers flexibly while reducing the time it takes to respond.
Recommendations to others considering the product:
Customer service was very responsive in helping us set this product up.
Great tool overall
What do you like best about the product?
- Inexpensive solution to managing a shared email alias
- Hiver's Shared Inbox functionality
- Syncing 'Read' emails across shared inboxes
- Easily able to assign tasks to team members
- Shared notes feature
- Dashboard that shows metrics
- Visibility in replies to emails coming from shared email alias
- Hiver's Shared Inbox functionality
- Syncing 'Read' emails across shared inboxes
- Easily able to assign tasks to team members
- Shared notes feature
- Dashboard that shows metrics
- Visibility in replies to emails coming from shared email alias
What do you dislike about the product?
- Lag time in functionality when adding new users (i.e. syncing 'read' emails across shared inboxes, visibility in replies to emails coming from shared email alias)
- 24 hour turn around time for urgent support when having issues with Hiver
- There is a "source user" and when that user leaves and a new one is added, emails from original source user get buggy (Hiver labels disappear)
- 24 hour turn around time for urgent support when having issues with Hiver
- There is a "source user" and when that user leaves and a new one is added, emails from original source user get buggy (Hiver labels disappear)
What problems is the product solving and how is that benefiting you?
We have a shared email that have five users managing it (i.e. AP@company.com). We needed a tool that would allow us to assign emails to a teammate, sync read emails across inboxes, and have replies visible to all members of the email alias without having to copy the email alias. This tool gives us that and more (shared internal notes is great!)
Recommendations to others considering the product:
Please have a support team in all regions it is operating in. It's difficult to get immediate support, especially when it's urgent/affecting the business workflow of the company using the product. I've had a few cases where I needed support right away and ended up having to delete/uninstall Hiver only to have to reinstall it later.
Switched from Boomerang
What do you like best about the product?
We were using Boomerang but kept running into issues with emails going missing in our inbox. We would let the software know we wanted to return a message at a later date but it would often select multiple messages without us knowing and move them out of our inbox.
Hiver seems to be a lot more reliable and I also like the functionality of having templates saved and the ability to take notes and collaborate with team members on emails
Hiver seems to be a lot more reliable and I also like the functionality of having templates saved and the ability to take notes and collaborate with team members on emails
What do you dislike about the product?
The formatting for the email templates doesn't always work properly. It will past messages into the email in a different unusable (split paragraphs) when inserted.
I wish there was a phone app as well
I wish there was a phone app as well
What problems is the product solving and how is that benefiting you?
We reuse emails quite frequently so I am trying to solve the issue with the template insert. Wanted to use this instead of google canned responses.
Also want to easily save notes to an email so that I can come back to an email with all relevant information already saved (not having to start over)
The return feature helps us in following up with customers
Also want to easily save notes to an email so that I can come back to an email with all relevant information already saved (not having to start over)
The return feature helps us in following up with customers
Perfect match.
What do you like best about the product?
A perfect match for our needs on team work and work distribution organisation. Honestly haven't found any alternative to Hiver. Simple, plain, and exactly what we need. And no complicated setup procedures, or administrator boredom. Actually wish Google Apps for Business was a bit more like this ...
What do you dislike about the product?
Nothing (yet). We've only just started. And guess you just need to use it for what it is and what it says it can do. And that deserves rather a Like than a Dislike.
What problems is the product solving and how is that benefiting you?
We're now using mainly the Shared Mailbox feature within our Central Reservations department to handle, process and archive hotel reservations. The ability to distribute incoming reservations and requests among team members without endless internal cc and forwarding communications is a major benefit, generating efficiency and time gain. In a next step, the Shared Folders will contribute to better archiving and internal information sharing.
Recommendations to others considering the product:
Firstly determine your internal needs and work flow.
The service that we were looking for!
What do you like best about the product?
The very fast and friendly support. The fact that our shared mailboxes like "orders@.." and info@..." finally are organized through our growing team. No more doubelwork and everybody is up to date about what happened.
What do you dislike about the product?
Zapier integration could be more profound.
What problems is the product solving and how is that benefiting you?
Better mail organisation. No more internal mail forwarding.
Recommendations to others considering the product:
If necessary, reorganize your accounts/groups/labels before starting to use hiver. Don't use shared or multile accouts, make a group or alias instead.
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