Hiver
HiverReviews from AWS customer
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Great for small teams
What do you like best about the product?
Shared labels and scheduled emails are great.
What do you dislike about the product?
Nothing! Why is this box a minimum of 40 characters...??!
What problems is the product solving and how is that benefiting you?
Shared labels and scheduled emails are both brilliant.
Must Have
What do you like best about the product?
Hiver fit a massive need for me. It has greatly improve my ability to outsource accounting work.
What do you dislike about the product?
Nothing. It haves been perfect for me.
What problems is the product solving and how is that benefiting you?
Sharing invoices with my accountant who is a subcontractor.
Recommendations to others considering the product:
It is a seemless integration
I love hiver
What do you like best about the product?
Hiver is super simple. The features like shared labels and mailboxes are exactly what we need as a helpdesk. Very fair pricing modells, great service.
What do you dislike about the product?
nothing so far (but the tool here wants me to type 40 characters. Done :)
What problems is the product solving and how is that benefiting you?
customer service we can work on with multiple people from google apps / gmail
Good, streamlined, and lightweight ticketing system.
What do you like best about the product?
The simplicity and immediacy of use with Gmail
What do you dislike about the product?
It's still a bit unripe, but I see they are working on improving it.
What problems is the product solving and how is that benefiting you?
The sharing of an inbox directly within Gmail with other users.
Recommendations to others considering the product:
It is a good ticketing system, simple to activate, but not entirely mature.
We could not work without HIVER!!
What do you like best about the product?
Our team is made up 2 virtual workers, and 3 here in the office.
What i love about the app, is the visibility it gives me wether I am at my desk or on the road on my phone:- At a glance I can see what people are doing, How customer service issues and projects are progressing and being completed.. We all love how easy it makes collaboration and smooth workflow.
What i love about the app, is the visibility it gives me wether I am at my desk or on the road on my phone:- At a glance I can see what people are doing, How customer service issues and projects are progressing and being completed.. We all love how easy it makes collaboration and smooth workflow.
What do you dislike about the product?
If you are going to share a folder that already has a LOT of emails in it with co workers, the software gets grumpy, and you will need to contact Hiver to get them to allow the large number of emails be synced
What problems is the product solving and how is that benefiting you?
CUSTOMER SERVICE
PROJECT MANAGEMENT - We use the notes facility a lot here
PROJECT MANAGEMENT - We use the notes facility a lot here
Recommendations to others considering the product:
Give it a try, it will save you time and your colleagues will love the transparency and ease of use
Hiver works great for sharing gmail folder/labels, email templates, and scheduling email sends
What do you like best about the product?
We signed up for the shared labels that share any emails with that label among our team members. But I really like the share email templates as well as the ability to schedule emails to be sent at a later time.
What do you dislike about the product?
It's a relatively new feature but they could improve the organization of the email templates into folders so they are easier to organize and find when you need them
What problems is the product solving and how is that benefiting you?
It allows us access to all important company emails in gmail so that we can search by sender address and immediately find all emails to/from a customer no matter which team member dealt with them.
Recommendations to others considering the product:
definitely a good tool for sharing emails within the same domain and using email templates
Huge Time saving for our team
What do you like best about the product?
we are able to see, analyze and collaborate in our workflow where our team is over 3 countries in a transparent and efficient way.
What do you dislike about the product?
new features sometimes released "too fast" and buggy. But fixed rather fast after... but would be nice to test them strongly before.
What problems is the product solving and how is that benefiting you?
Our team is in France, Ukraine, Tunesia... and we work on same projects, inbound emails etc. With this tool not only do we know each another what is going on and what each of us is doing, we also can make "notes" on emails for later use. Timesaving and improving visibility alot. Avoiding all those nasty "i put you in cc or bcc" problems.
Recommendations to others considering the product:
free version is a good test. But i cant imagine living without now
Lightweight, easy to use, and powerful
What do you like best about the product?
Easy to use, easy to get setup, and it doesn't hog my computer's resources.
What do you dislike about the product?
There are a few minor bugs I'd like to see gone. Nothing awful, but just little things you'll find as you work. I've shared my feedback with the Hiver team and they've addressed my concerns, but time will tell if they act on those fixes.
What problems is the product solving and how is that benefiting you?
Scheduling emails and setting reminders for emails is very useful. It helps me manage my inbox more effectively.
hiver is a must-have for teams
What do you like best about the product?
We can now see what the other teammates are working on and what is the actual status of that case. Everyone can sort his own to-do-list and has an overview all the time
What do you dislike about the product?
That has nothing to do with hiver directly - its more the way that apps work in gsuite. I would prefer if we could install hiver on the main accont and no matter on which pc/browser/whatever you work on mails it should be active without installing it again.
What problems is the product solving and how is that benefiting you?
we see which teammate is working on a case. If another opinion is needed or it might be interesting we can mark that person with a lable. It is also nice for a boss to easy tell the employees who should take specific cases/mails.
Manage emails more effectively
What do you like best about the product?
I like the send later function.
What do you dislike about the product?
Nothing so far.
What problems is the product solving and how is that benefiting you?
Emails are a constant barrage and interruption to my workflow. Hiver makes them easier to manage with great functional ability
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