Hiver
HiverReviews from AWS customer
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Works exactly as described, very helpful for sharing emails.
What do you like best about the product?
I tried out several shared label email extensions, and Hiver worked the best for our needs.
What do you dislike about the product?
I had a few problems setting it up initially, but they were my fault and the Hiver team was very quick to help me out.
What problems is the product solving and how is that benefiting you?
We need to share labels to provide customer support as our company grows. This has led to better organization by dividing up the emails among different inboxes.
Hiver helps us stay on top of sales and support at VenueJar.com
What do you like best about the product?
I love that my sales person no longer has to remember to forward important emails to me. Having Hiver sync the emails to me (including replies) is a huge time saver.
The shared email templates are also an amazing feature that we use daily.
The shared email templates are also an amazing feature that we use daily.
What do you dislike about the product?
Not much. Only minor issue is that sometimes it takes a minute for the emails to sync between users.
What problems is the product solving and how is that benefiting you?
To keep track of our sales / support process, we like to be able to see the email conversation between our staff and our customers. Hiver allows us to seamlessly monitor all our staff's inboxes.
Recommendations to others considering the product:
Try it out ... it's not for everyone, but it definitely solves our need. And it was the only product that we could find that would "sync emails between accounts."
Hiver has made working as an Executive/Personal Assistant much easier
What do you like best about the product?
I love that emails can be sent to me, that I can answer, but that others can leave notes about what it is they're looking for me to say, or how to respond. It saves the team a lot of time since I can focus on the repetitive emails we get quite often, but if there's something I need to know, they can leave me a quick note.
What do you dislike about the product?
The only dislike I had was in the very beginning where my employer and I had both signed up separately and so we had a little hiccup in the beginning trying to see the notes.
What problems is the product solving and how is that benefiting you?
Allows for quicker email responses. More efficient. Frees up time for many.
Recommendations to others considering the product:
Utilize the notes section. It really helps, especially if someone new is stepping in. There they can see why certain emails were responded to the way they were and that helps keep "the voice" of your company consistent.
Hiver is a great tool to keep the team in sync
What do you like best about the product?
Hiver has revolutionised the way that every team member is always in the loop and knows what is going on. Further it acts as an archive on every team members gmail, so everyone is able to look up information from the project conversation with the client.
What do you dislike about the product?
On rare occasion, the labels gets mixed up.
What problems is the product solving and how is that benefiting you?
We are doing video production. Hiver is helping us having the whole up to date with every turn the project takes.
Recommendations to others considering the product:
For a low price, it is a simple product but has made a huge difference for us.
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