Hiver
HiverReviews from AWS customer
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Does what I need it to do
What do you like best about the product?
It's easy to use and implement. No additional software required. Integrates well with Google.
What do you dislike about the product?
Because it integrates with Google, we've had a few instances of missing client emails if Google signs us out.
What problems is the product solving and how is that benefiting you?
Streamlining client communication
Great for organization
What do you like best about the product?
Best for teams working in different departments but still need that collaboration for streamlining workflow!
What do you dislike about the product?
Sometimes it's a bit slow especially for a big company like ours but customer support is great!
What problems is the product solving and how is that benefiting you?
Too many tickets that need organization
Surprisingly Spectacular
What do you like best about the product?
The interaction with Google Mail is amazing, I can navigate and search for details quickly.
What do you dislike about the product?
Sometime Hiver is disconnected from gmail with no reason. The solution is sign-in back.
What problems is the product solving and how is that benefiting you?
The most significant is the ability to get all pending tasks in a single inbox and also, the metrics you can extract
Very Helpful Tool!
What do you like best about the product?
It is a helpful tool to aid my team in best assisting our students.
What do you dislike about the product?
Sometimes the notification received gets burried compared to others I receive.
What problems is the product solving and how is that benefiting you?
It helps our team spread out the emails we receive from students and they are distrubuted equally.
Best option for shared mailboxes when using Gmail
What do you like best about the product?
It enables capabilities in Gmail that you simply cannot do otherwise and would need to rely on Microsoft. Hiver is less expensive. Lots of tools for efficiency.
What do you dislike about the product?
Running the extension is computationally expensive and it runs slower on older hardware.
What problems is the product solving and how is that benefiting you?
The main problem is the need to a shared inbox for customer service as we have multiple employees filling the same role.
Easy and efficient!
What do you like best about the product?
The ability to set up a shared inbox for different users to access.
What do you dislike about the product?
It can be a bit difficult to understand if someone has been added to an inbox or not.
What problems is the product solving and how is that benefiting you?
Having a shared inbox that emails can be directed to.
a lot more with less
What do you like best about the product?
achieving significantly greater results while using fewer resources, time, or effort; it boosts your efficiency in a very simple way
What do you dislike about the product?
there is still margin for improvement, which is in reality a good thing
What problems is the product solving and how is that benefiting you?
improves our internal communication within the team
Love Hiver! Enjoy seeing my teams responses tells a story !
What do you like best about the product?
Love Hiver! Enjoy seeing my teams responses tells a story !
What do you dislike about the product?
outsages, sometimes having to sign back in or delay in updating accounts
What problems is the product solving and how is that benefiting you?
one source for Support with our Pts
Hiver's solution Fosters a collaborative and streamliend experience
What do you like best about the product?
Level of visibility and organization the solution brings to our team members
What do you dislike about the product?
inability to deliver the level of tag reporting we need to showcase our team's work
What problems is the product solving and how is that benefiting you?
user and client management, streamlining product ticketing through jira integration, and communication via slack integration
From Chaos to Order
What do you like best about the product?
Before Hiver we were monitoring 4 email inboxes with 4 users all sharing. We were constantly checking eachothers inboxes if we were off for the day, and using our group chat to facilitate if someone had covered an email, etc. Now all our emials are in one place, theyre easy to find, reassign, and create notes for our follow co-workers. We can now see if an email has been handled, and easily switch them between people to ensure we are on top of all of our emails.
What do you dislike about the product?
The only downside I have found to Hiver is it takes a little longer to find emails that have been previously closed. You can still find them, its just not as fast as it previously was, however i'll still take it as a win.
What problems is the product solving and how is that benefiting you?
We previously had 4 shared inboxes, and 4 personal inboxes. Now all the emails are in one place, and we can pass off an email when we are done to the next person in line.
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