Hiver
HiverReviews from AWS customer
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Hiver allows us to serve 100's of clients with ease
What do you like best about the product?
Ability to communicate between departments with ease. We have appreciated a refresh training from the Hiver team to understand how to use features and customize our experience.
What do you dislike about the product?
I do not see any downsides to using Hiver.
What problems is the product solving and how is that benefiting you?
We have many clients and are able to move communications between departments with ease. We are also able to store our email communications for posterity.
Best worker portal out there
What do you like best about the product?
I like how easy it is to understand the UI. It's easy to follow and it's clear on when my coworkers submit a ticket i know exactly how to help them.
What do you dislike about the product?
I don't like how sometimes whenever a coworker responses to a past ticket and it reopens the same ticket. They should make it to where the sender has a option to reopen the ticket or just reply back to a message
What problems is the product solving and how is that benefiting you?
THey are helping me and my team the ability to track all the PC related problems all in one place for me and my team to look at and act accordinly
The Perfect Team Email Management Solution!
What do you like best about the product?
Hiver has completely transformed the way we manage team emails in our business. With its seamless integration into Gmail, we can track, assign, and resolve emails efficiently without leaving our inbox.
We are extremely satisfied and will continue using Hiver for the long run!
We are extremely satisfied and will continue using Hiver for the long run!
What do you dislike about the product?
Hiver is a fantastic tool, but for small teams or startups, the pricing can be a bit steep compared to some alternatives.
What problems is the product solving and how is that benefiting you?
Before using Hiver, managing shared inboxes was a challenge for our team. Emails would get lost, multiple team members would reply to the same customer, and tracking responsibilities was inefficient. Hiver has completely transformed our workflow by solving our email management has become more organized, our team is more productive, and our customers receive faster, more consistent responses. It’s an essential tool for any business handling a high volume of shared emails
Great product to track the progress
What do you like best about the product?
Helps in getting regular updates and planning the action items
What do you dislike about the product?
Sometime might make the inbox confusing but that fine with the productivity that it provided
What problems is the product solving and how is that benefiting you?
Email management at ease
Hiver is very user friendly and a great tool to help organize.
What do you like best about the product?
I love how easy it is to organize and share releavant emails with the right people. I use it every day, multiple times a day.
What do you dislike about the product?
My only complaint is that it isn't possible to close out multiple emaisl at once.
What problems is the product solving and how is that benefiting you?
Using a shared support inbox and allowing me, as operations, organzie emails for folks.
Easy to use
What do you like best about the product?
I like that we can assign emails to one another, it's really usefull for teams that have a shared inbox
What do you dislike about the product?
Some information could refresh faster, but it is still good
What problems is the product solving and how is that benefiting you?
My team and I can collaborate together easiily
Excellent tool for team communication.
What do you like best about the product?
Hiver let's me see at a glance what my team is working on. I can get detailed stats on our reponse times. We can make notes within the system to ensure we are all on the same page. Setup was much easier than the first product we tried.
What do you dislike about the product?
Very few downsides. Sometimes an email gets stuck in my inbox after it's closed but a quick x-out of the inbox tag resolves the issue.
What problems is the product solving and how is that benefiting you?
It is easy for us to grab emails from a shared inbox without unnecessary coordination. Closed emails pop back into open status with replies. Internal notes are easily visible.
Very helpful for organization
What do you like best about the product?
It keeps me on top of my workload. I like the reminders for follow up.
What do you dislike about the product?
It can be a bit confusing at times in the team environment.
What problems is the product solving and how is that benefiting you?
Keeping me organized on my tasks and reminding me to follow up.
Great for teams
What do you like best about the product?
Easy to reference an email to internal team members. Since it is an extension, it is easy to add to your workflow.
What do you dislike about the product?
There are some features that are only available for a higher subscription, those should be basic.
What problems is the product solving and how is that benefiting you?
Helps our team communicate about incoming emails and missed follow ups. The automations are helpful in reminding us about deadlines.
helps keep email organized and notated
What do you like best about the product?
I like that I can leave notes to reference.
What do you dislike about the product?
Hiver is slow to load sometimes refreshing is needed
What problems is the product solving and how is that benefiting you?
Keeping emails organized and being able to assign emails to coworkers
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