Hiver
HiverReviews from AWS customer
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Good
What do you like best about the product?
Ease of integration , Ease of Use, Customer Support
What do you dislike about the product?
Number of errors are high , Can be reduced
What problems is the product solving and how is that benefiting you?
Helps to segregate mails
Solid product
What do you like best about the product?
Easy to manage shared inboxes, email templates are a nice add
What do you dislike about the product?
Closing out emails is annoying sometimes, needs an option to share your draft with teammates
What problems is the product solving and how is that benefiting you?
The team can share an inbox easily
Excellent Software for communication
What do you like best about the product?
good tool for coworkers to communitcate.
What do you dislike about the product?
I like everything about HIver. I don't have any complaints.
What problems is the product solving and how is that benefiting you?
staying in communication for client correspondance
Easy in-Gmail ticket platform
What do you like best about the product?
Easy, to almost no setup hassle for Gmail/Google Workspace accounts
What do you dislike about the product?
Could have extensive TAT computation policies, based on OU/function, etc. Advanced filters could be made available to facilitate a lot more easier journey when pulling up conversations/tickets based on TAT, labels, etc.
What problems is the product solving and how is that benefiting you?
Keeping track of client tickets, auto responders, simple tracking of conversations within TAT/outside TAT.
Easy way to track your emails and organize them!
What do you like best about the product?
The tags are so easy to use and you can color code them which is great! It was also very easy to learn and onboard onto. I like how it's right in your inbox.
What do you dislike about the product?
Frequency of use is difficult - sometimes it just takes a long time to add all the tags.
What problems is the product solving and how is that benefiting you?
It allows for our leadership to peer into our email inboxes and also have a shared inbox while our team members are OOO. It also can be used for reporting which is cool!
Hiver and V-Tix
What do you like best about the product?
Hiver's Chat funnction allows us to interact with customers in real time whic! We love how immediate shared emails show up in our shared inbox and how supportive your staff have been.
What do you dislike about the product?
The only feature we would love to see is an integration between Hiver and our Work Management application, Monday.com
What problems is the product solving and how is that benefiting you?
Hiver allows us to communicate with customers in real time and utilize a shared inbox so that we can brainstorm as a team on issues that our customers may be having.
Hiver is a game changer!
What do you like best about the product?
It was easy to implement. We got our entire organization up to speed and using Hiver in hours. Also, it works for Gmail which is required for our team.
What do you dislike about the product?
Still very new, nothing so far. Support has been excellent.
What problems is the product solving and how is that benefiting you?
We are using it to handle our support requests. It easy to assign to team members.
Hiver Automation
What do you like best about the product?
You can automate almost all functions that you want.
What do you dislike about the product?
It's somehow complicated if you don't have someone knowledgeable guiding you.
What problems is the product solving and how is that benefiting you?
Email compilations, spam emails, tons and tons of email not sorted properly.
Hiver is a Life Saver!
What do you like best about the product?
What is most helpful about Hiver is that it keeps tasks organized and in one place (especially in emails). This is very beneficial so we are aware of what tasks are still open and in need of responses. It has helped significantly with a quicker response time, which is an improvement.
What do you dislike about the product?
I have not had any downsides about Hiver so far.
What problems is the product solving and how is that benefiting you?
Hiver helps with quicker responses and is very organized. Quick and easy to use.
Hiver review
What do you like best about the product?
Easy to assign emails to different people
What do you dislike about the product?
Cant assign multiple emails to people at once
What problems is the product solving and how is that benefiting you?
Helping to manage a shared inbox
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