Hiver
HiverReviews from AWS customer
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Effortless Email Management, Enhanced Customer Experience
What do you like best about the product?
Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core features are straightforward and easy to understand. It integrates well with essential tools like Slack and CRMs, although there’s still room to expand integrations to support more complex workflows.
Overall, it’s reliable and consistent. Real-time updates and minimal lag make it a good fit for teams managing a steady volume of emails. It also delivers strong ROI, especially for Gmail-based teams, by removing the need for a separate helpdesk tool and keeping things both cost-effective and efficient.
Onboarding is smooth and quick. The support team is responsive, and the documentation is helpful for resolving most questions without much effort. It also includes useful AI features such as automation and analytics, though these feel relatively basic compared to more advanced AI-driven platforms.
Overall, it’s reliable and consistent. Real-time updates and minimal lag make it a good fit for teams managing a steady volume of emails. It also delivers strong ROI, especially for Gmail-based teams, by removing the need for a separate helpdesk tool and keeping things both cost-effective and efficient.
Onboarding is smooth and quick. The support team is responsive, and the documentation is helpful for resolving most questions without much effort. It also includes useful AI features such as automation and analytics, though these feel relatively basic compared to more advanced AI-driven platforms.
What do you dislike about the product?
While Hiver covers most of the essential integrations, it could broaden its integration options further to better align with more enterprise-level tools. Also, some of its more advanced automation and AI capabilities still feel fairly basic compared with dedicated helpdesk platforms.
What problems is the product solving and how is that benefiting you?
Hiver helps us manage shared inboxes efficiently, making sure no customer query is missed. It also improves accountability by providing clear ownership of emails and helps speed up our responses, which leads to better customer satisfaction and stronger team productivity.
Effortlessly Organizes Our Shared Inbox
What do you like best about the product?
I highly appreciate how Hiver has transformed our team's workflow by making the management of shared inboxes significantly more organized. The ability to easily assign emails and track who is working on what task has simplified our operations tremendously. I love that it integrates seamlessly with Gmail, which is our main platform, reducing confusion about email ownership among team members. The intuitive and simple interface is another aspect I enjoy, as it ensures that even those less tech-savvy find it user-friendly to adopt. Additionally, the initial setup was very easy, which facilitated a smooth transition to the system, eliminating potential headaches often associated with new software implementation.
What do you dislike about the product?
Sometimes the status takes a bit longer than usual to update.
What problems is the product solving and how is that benefiting you?
I use Hiver to manage our shared inbox, making organization easy by assigning emails and tracking tasks, reducing confusion on email ownership and improving our workflow. It integrates well with Gmail.
Sudden Price Hike Diminishes Value
What do you like best about the product?
Hiver is a good simple shared inbox tool, like Gmelius but without the bugs.
What do you dislike about the product?
Hiver is effectively no longer offered for small teams, forcing us to find a new tool. They dramatically increased pricing with only 2 weeks notice. Not only was the monthly fee increased, but now, if we hired one more employee, we would have to pay for 3-5 seats for that one employee.
What problems is the product solving and how is that benefiting you?
Handling a high volume of support emails.
Streamlined Email Collaboration That Feels Native to Gmail
What do you like best about the product?
Hiver’s shared inbox and email collaboration features make it incredibly easy for teams to manage support and sales queries without missing anything. The ability to assign emails, track status, and communicate internally via notes improves productivity and response time significantly.
What do you dislike about the product?
Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation features are limited compared to full-fledged help desk tools.
What problems is the product solving and how is that benefiting you?
Hiver helps us manage shared email inboxes (like support@ and info@) in a much more organized and efficient way. Before Hiver, tracking ownership of emails, response status, and internal communication was messy and time-consuming. Now, emails can be easily assigned to team members, statuses are clearly visible, and internal notes help avoid back-and-forth or duplicate replies. It has improved team accountability, response time, and overall customer experience.
Great tool for ticket managing and shared email organization!
What do you like best about the product?
Hiver is been very helpful to us in organizing our shared inbox and I see that it can also be used for ticket handling. Works very well, even though we are using it on a free version, it seems to be very helpful. Easy to implement, had the support we needed and it was fast. We use it on a daily basis, very easy to integrate with Gmail.
What do you dislike about the product?
Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configuration for that from time to time or it is our fault). Other than that it works very well!
What problems is the product solving and how is that benefiting you?
We have a shared inbox for our finance team and were having trouble knowing who took on which case that we had received. Some emails were left with no answer, so Hiver helped us a lot to organize. Once we started using it, the problem of not knowing whose responsability it was was gone!
Just Efficiency!!!
What do you like best about the product?
Teamwork/Collaborative Space, Accountability, Analytics, Automations and AI
What do you dislike about the product?
Some Automations need improvement. More Automations to be built
What problems is the product solving and how is that benefiting you?
Shared E-mails with No Accountability
Response Time Improvement
Customer Experience
Response Time Improvement
Customer Experience
Hiver features
What do you like best about the product?
I like the assigned emails, and it is easy to keep track of who is working on what within the Gmail and we do not need to use the external program for that
What do you dislike about the product?
Sometimes it is assigned to the wrong person. Also i am not sure what else we can use, I know there are lots of features but I would love to have some sort of library for all the features in one place
What problems is the product solving and how is that benefiting you?
Having all the emails in one place and having access to everything, searching the relevant answers to the questions whithout bugging someone
Great option for pooled teams!
What do you like best about the product?
The backend setup was straight forward. The interface is easy for the end-users. The Hiver team was supportive throughout the implementation process. The Support team is always quick to respond and the 24/7 help chat is ideal for our Global team.
What do you dislike about the product?
Not really a dislike, but it would be nice to have more options for assignment via the SFDC integration. We had to build a custom integration to route emails for our team, but this is probably more on our setup than Hiver's capabilities
What problems is the product solving and how is that benefiting you?
Hiver is allowing our SMB customer success team to work in a pooled model without relying on more support related tools like Zendesk or Jira. They can work from their inbox, which is where most of the comms happen. This saves time and allows them to not have to rely on yet another tool.
Amazing experience
What do you like best about the product?
Hiver makes managing shared inboxes on Gmail incredibly easy. I like how seamless it feels to assign, track, and collaborate on emails without having to leave the Gmail interface. The real-time visibility into ownership and status also helps reduce confusion across the team.
What do you dislike about the product?
At times, the reporting could offer a bit more depth and flexibility. While the current insights are helpful, having more customization options would make it even more powerful.
What problems is the product solving and how is that benefiting you?
n/a
Great product! Always improving!
What do you like best about the product?
They are always adding new features and the customer service is top notch. The new AI features are really useful as well.
What do you dislike about the product?
Not sure how much more I can ask for, I do not have any complaints.
What problems is the product solving and how is that benefiting you?
Communication with team-members, organizing emails, automating organization
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