Hiver
HiverReviews from AWS customer
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Streamlined Email Collaboration That Feels Native to Gmail
What do you like best about the product?
Hiver’s shared inbox and email collaboration features make it incredibly easy for teams to manage support and sales queries without missing anything. The ability to assign emails, track status, and communicate internally via notes improves productivity and response time significantly.
What do you dislike about the product?
Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation features are limited compared to full-fledged help desk tools.
What problems is the product solving and how is that benefiting you?
Hiver helps us manage shared email inboxes (like support@ and info@) in a much more organized and efficient way. Before Hiver, tracking ownership of emails, response status, and internal communication was messy and time-consuming. Now, emails can be easily assigned to team members, statuses are clearly visible, and internal notes help avoid back-and-forth or duplicate replies. It has improved team accountability, response time, and overall customer experience.
Great tool for ticket managing and shared email organization!
What do you like best about the product?
Hiver is been very helpful to us in organizing our shared inbox and I see that it can also be used for ticket handling. Works very well, even though we are using it on a free version, it seems to be very helpful. Easy to implement, had the support we needed and it was fast. We use it on a daily basis, very easy to integrate with Gmail.
What do you dislike about the product?
Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configuration for that from time to time or it is our fault). Other than that it works very well!
What problems is the product solving and how is that benefiting you?
We have a shared inbox for our finance team and were having trouble knowing who took on which case that we had received. Some emails were left with no answer, so Hiver helped us a lot to organize. Once we started using it, the problem of not knowing whose responsability it was was gone!
Just Efficiency!!!
What do you like best about the product?
Teamwork/Collaborative Space, Accountability, Analytics, Automations and AI
What do you dislike about the product?
Some Automations need improvement. More Automations to be built
What problems is the product solving and how is that benefiting you?
Shared E-mails with No Accountability
Response Time Improvement
Customer Experience
Response Time Improvement
Customer Experience
Hiver features
What do you like best about the product?
I like the assigned emails, and it is easy to keep track of who is working on what within the Gmail and we do not need to use the external program for that
What do you dislike about the product?
Sometimes it is assigned to the wrong person. Also i am not sure what else we can use, I know there are lots of features but I would love to have some sort of library for all the features in one place
What problems is the product solving and how is that benefiting you?
Having all the emails in one place and having access to everything, searching the relevant answers to the questions whithout bugging someone
Great option for pooled teams!
What do you like best about the product?
The backend setup was straight forward. The interface is easy for the end-users. The Hiver team was supportive throughout the implementation process. The Support team is always quick to respond and the 24/7 help chat is ideal for our Global team.
What do you dislike about the product?
Not really a dislike, but it would be nice to have more options for assignment via the SFDC integration. We had to build a custom integration to route emails for our team, but this is probably more on our setup than Hiver's capabilities
What problems is the product solving and how is that benefiting you?
Hiver is allowing our SMB customer success team to work in a pooled model without relying on more support related tools like Zendesk or Jira. They can work from their inbox, which is where most of the comms happen. This saves time and allows them to not have to rely on yet another tool.
Amazing experience
What do you like best about the product?
Hiver makes managing shared inboxes on Gmail incredibly easy. I like how seamless it feels to assign, track, and collaborate on emails without having to leave the Gmail interface. The real-time visibility into ownership and status also helps reduce confusion across the team.
What do you dislike about the product?
At times, the reporting could offer a bit more depth and flexibility. While the current insights are helpful, having more customization options would make it even more powerful.
What problems is the product solving and how is that benefiting you?
n/a
Great product! Always improving!
What do you like best about the product?
They are always adding new features and the customer service is top notch. The new AI features are really useful as well.
What do you dislike about the product?
Not sure how much more I can ask for, I do not have any complaints.
What problems is the product solving and how is that benefiting you?
Communication with team-members, organizing emails, automating organization
Survey
What do you like best about the product?
I like the straightforwardness of it. The simplicity of it is amazing!
What do you dislike about the product?
I think it can be even more simple. Meaning it looks to pressed together.
What problems is the product solving and how is that benefiting you?
I use it for my job in a logistics company. We use hiver to get invoice emails completed.
Hiver: Go to guy
What do you like best about the product?
Everything, especially the new link conversation. faster shifting between mails that has relevant information.
What do you dislike about the product?
None so far. everything fits. Looking forward to more updates.
What problems is the product solving and how is that benefiting you?
shared inbox, closing options, proper distribution of mails to correct channels.
Great Email Management Tool for Support Teams - Needs Stronger Slack Integration
What do you like best about the product?
The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. It is quite easier to use and we use it quite frequently in our day to day routine.
What do you dislike about the product?
A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Also, better email notifications like daily digest will be useful.
What problems is the product solving and how is that benefiting you?
Hiver helps us manage customer support directly from Gmail without needing a separate ticketing system. Instead of forwarding or CC’ing emails, we can assign tasks, track ownership, and leave internal notes right within the inbox. This eliminates confusion about who is handling what and ensures faster response times for customers.
It also improves team visibility - everyone can see the full context of a conversation, which reduces duplication and miscommunication. As a result, our customer support workflow is more organized, efficient, and accountable.
It also improves team visibility - everyone can see the full context of a conversation, which reduces duplication and miscommunication. As a result, our customer support workflow is more organized, efficient, and accountable.
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