Hiver
HiverReviews from AWS customer
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Sorting through a maze of countless emails
What do you like best about the product?
When our CEO introduced us to Hiver, my first impression is that nothing could be as good as advertised. We easily get 100 plus emails a day of medical records that must be uploaded properly and suspensed throughout the 20 member team. Litle did I know that Hiver categorization makes it possible to handle an avalanche of emails by allowing the work load to be categorized and allow anyone free from a task to step in and pick up someone else's workload to keep them from falling behind. The best way to describe what Hiver does is balance the workload and keep up with the deadlines and tasks much easier. Once I finish uploading all the faxes, I look and see which employee appears to have too many emails assigned to her, so I text her I'll jump in and start processing some of her workload. Or if someone is busy intaking a new client (and it can be two or three hours), she or he can signal to rest of employees on google chat that need help in my email box for next hour and someone jumps to it. Our workload is distributed more equally but the outcome is since utilizing and training on Hiver we rarely fall behind in timely processing of the many tasks our legal office requires. Makes multi-tasking much easier.
What do you dislike about the product?
Least helpful is that it's easy to think someone is behind processing tasks and to assume they are not keeping up when the reality is they are speaking with clients or business vendors handling matters. When you have a multiploe email chain, you have to remember that the first email might be closed and assigned to someone but that the next eail might also need closing after confirming the assignee. Other than that, hard to think of any negatives as it is a must for companies that need multi-tasking.
What problems is the product solving and how is that benefiting you?
I communicate with at least ten to twelve of our employees daily. Hiver makes things go smooth. I assign incoming emails to the various project managers and then I can observe if those assignments get processeed efficiently. I go home knowing where we are at and when I come in the next day by looking at the Hiver unassigned vs assigned categories I instantly get an accurate snapshot of where I need to start.
Overall, Hiver has helped us organize our inbox and ensure emails are assigned appropriately.
What do you like best about the product?
The automations and the open/close features are very helpful for our team. We utilize automations to help ensure that recurring emails are forwarded to the correct person. The open/close feature helps us to ensure that each email is responded to and that every person who reaches out to us is accounted for.
What do you dislike about the product?
Visually, it can be a little inconvenient. For example, the search bar in Gmail when in in a shared inbox is always full of text. I understand that's part of what makes it work, however, it would be great to have the search box empty. In addition, the mobile app is not very dependable, as there are times it does not update. So I have had to access my email from computer rather than being able to manage shared inboxes from my phone.
What problems is the product solving and how is that benefiting you?
The biggest problem Hiver helps us solve in ensuring we do not miss emails. In addition, the automations help us manage to ensure that emails are assigned to the correct person. We have a high volume of email coming to our inbox and we were running into issues with occasionally missing emails. The open/close feature has helped to ensure every email is accounted for. The automations save us time as well.
Hiver review
What do you like best about the product?
Hiver is still easy to use, but it is no longer the best fit.
What do you dislike about the product?
The cost was prohibitive, so we canceled Hiver.
What problems is the product solving and how is that benefiting you?
Email management and clear communication as to who is answering certain emails.
Great experience with Hiver
What do you like best about the product?
The ease of use and how easy it is to separate works emails into catagories and nominate who actions it
What do you dislike about the product?
can be expensive for small business with small turnover
What problems is the product solving and how is that benefiting you?
managing emails and the ability to leave notes and nominate staff to action requests
Extremely helpful
What do you like best about the product?
it makes it so easy to talk with team members and add notes to emails. I like being able to assign the email to them with a note that the client does see. I use several hiver features on a daily basis at work. The customer support is great! Its very easy to add another feature and has great instructions to help set up.
What do you dislike about the product?
i think the notifications can get lost at times. Could be hiver, could be user error.
What problems is the product solving and how is that benefiting you?
Communication is greatly improved with Hiver!
Manages low - medium customer service well
What do you like best about the product?
I like that it is in my direct Inbox, but I can also hide it from my main view. It gives other team members not in investor services visibility in a platform they are familiar with.
What do you dislike about the product?
Sometimes when workloads are high it is a lot to manage in personal inbox where ticketing systems work better for my mental filing.
What problems is the product solving and how is that benefiting you?
All emails come to one place and we can easily have visibility over the teams workload
Efficient and enjoyable
What do you like best about the product?
The seamless buttons and sharing capacity
What do you dislike about the product?
Maybe more buttons and actions for the future
What problems is the product solving and how is that benefiting you?
Rather than forwarding emails to my co-workers and it getting messy, we can assign and tag - creating less confusion
Hiver for Customer Service
What do you like best about the product?
Hiver helps bussinesses manage email communication and collaboration. It helps user to manage email more efficiently.
What do you dislike about the product?
As far as I am concern, I find Hiver very useful and helpful. I cannot see any downside of the application.
What problems is the product solving and how is that benefiting you?
Hiver helps organizations especially in terms of handling services and orders. It also helps us to handle customer email communication more efficient.
Great experience
What do you like best about the product?
For someone who doesnt know there way around a computer. Hiver is very easy to use.
What do you dislike about the product?
Once I got the hang of things I dont think I can say anything bad about hiver. I love it.
What problems is the product solving and how is that benefiting you?
We use hiver on the daily bases with mulitple users. It keeps us organized and moving along very quickly
organization help
What do you like best about the product?
I like that you can assign emails to diff users, taking it out of your inbox- makes it easier to organize your emails and declutter.
What do you dislike about the product?
It's difficult to know if another person has reviewed something without them assigning it. I also don't like that you can't easily make a vacation responder for multiple inboxes
What problems is the product solving and how is that benefiting you?
we receive a lot of emails that could go to many departments, I like that I can assign to another team and they can take care of it from the shared box, vs forwarding an email from a regular box.
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