Hiver
HiverReviews from AWS customer
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Keep yourself and your team on top of incoming emails with Hiver
What do you like best about the product?
I love the ability to tag emails and route them accordingly. I also like that multiple team members can access different inboxes so that we can work together rather than just having one person manage each inbox. I also love the email templates and this actually took away my need to pay for superhuman subscription. It's also helpful that I didn't have to teach any team members how to use it because it's so easy and intuitive.
What do you dislike about the product?
I don't really have any downsides - it's only helped my efficiency and ability to stay on top of emails.
What problems is the product solving and how is that benefiting you?
Many different types of support emails come through our general inbox, as well as other designated inboxes. They need to land in the right team members inbox and Hiver allows us to collaboritvely do this. I personally use Hiver's email templates every day when answering similar types of questions in my role as a help desk person. We also use it for data collection to understand the volume of types of support that come through.
useful and recommended
What do you like best about the product?
Ease of Use, Ease of Implementation, Customer Support, Frequency of Use
What do you dislike about the product?
Nothing, because hiver is very useful to organize email
What problems is the product solving and how is that benefiting you?
by emailing and some of use use 1 email on different account. This can vey useful to us on how to manage our emails
Hiver as a powerful tool for emails.
What do you like best about the product?
It helps us organize emails. We can assign and use labels which is very helpful.
What do you dislike about the product?
Nothing, I think Hiver does what it promise that it would do.
What problems is the product solving and how is that benefiting you?
Have not encountered any problems yet.
Hiver allows me to keep tabs on important email strings that could be lost otherwise
What do you like best about the product?
The assignment feature allows for everyone to know who the action is on in a sequence
What do you dislike about the product?
Some of the search can be cluncky, I sometimes have a hard time searching for things
What problems is the product solving and how is that benefiting you?
It is keeping track of everything so nothing can get forgotten
Hiver makes working in a shared e-mail inbox simple
What do you like best about the product?
I like that it makes my job easier by delegating incoming emails
What do you dislike about the product?
It sometimes will randomly log me out of no where
What problems is the product solving and how is that benefiting you?
It assists in my shared e-mail inbox by assigning e-mails to certain members of the team
Using it for organising our team emails.
What do you like best about the product?
Organising all of our team emails, its really easy to use.
What do you dislike about the product?
Nothing to highlight, haven't experienced any issues and loving it so far!
What problems is the product solving and how is that benefiting you?
It helps us sort our emails between two groups within our team which saves us a lot of time on a day to day basis.
Great experience!
What do you like best about the product?
Love that we can assign emails to specific departments or people. Easy to use and search. Great tool to have in our business.
What do you dislike about the product?
Sometimes I have to log back in, but that's not really an issue.
What problems is the product solving and how is that benefiting you?
Ensuring emails are assigned to their account managers. Super easy process!
Hiver
What do you like best about the product?
Direct contact person for our Customer Services support has been wonderful.
Tool to reach to the Hiver Chat Support to help set up and fix our automations.
Automation set up, and functionality.
Tool to reach to the Hiver Chat Support to help set up and fix our automations.
Automation set up, and functionality.
What do you dislike about the product?
Inability to add our own designated folders.
What problems is the product solving and how is that benefiting you?
Setting up Emails in our own folders; automations.
Deal Desk Manager
What do you like best about the product?
Label views are helpful and internal notes for other team members ensure viz
What do you dislike about the product?
Nothing really, I rhink its a helpful organization tool!
What problems is the product solving and how is that benefiting you?
Hiver helps our global team work accross timezones while juggling time-sensitive deals and prioritizing based on business needs.
Convenient and Fast
What do you like best about the product?
what I like about Hiver is that it's very fast in delivering emails to our shared emails
What do you dislike about the product?
Sometimes there are delays in navigation
What problems is the product solving and how is that benefiting you?
none
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