Hiver
HiverReviews from AWS customer
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Efficient product for our business
What do you like best about the product?
Organization of our inbox, assigning emails to users and adding tags
What do you dislike about the product?
We sometimes lose emails/responses due to things not reopening
What problems is the product solving and how is that benefiting you?
Teams can divide up work and transparency on who is working on what task, also track statistics
Hiver Promotes Teamwork
What do you like best about the product?
Hiver makes it easy to monitor emails throughout the company and enhances customer support by allowing multiple teammembers to reply to inquiries. This is especially helpful when one teammember is out or working on something more urgent. It was easy to implement for our team.
What do you dislike about the product?
The only downside of Hiver is that it can be tricky until you are fully trained on using all of the features. It can be easy to accidentally send emails to purgatory if you aren't sure what you're doing.
What problems is the product solving and how is that benefiting you?
Hiver allows multiple people to monitor the same inbox, which helps us honor customer response time goals even if one specific employee is unavailable.
Hiver has been an awesome productivity hack for us!
What do you like best about the product?
Easy user interface and intuitive Google Chrome integration.
What do you dislike about the product?
Hiver and Boomerang apps had a conflict in Chrome, but it's resolved now.
What problems is the product solving and how is that benefiting you?
Saving me time by automating frequently used email templates.
Hiver experience
What do you like best about the product?
that we can set different users into one account
What do you dislike about the product?
there is not something I dislike so far.
What problems is the product solving and how is that benefiting you?
losing track of emails
Work daily with hiver
What do you like best about the product?
I absolutely love hiver for the point of adding notes to emails for myself as well as my team. Very handy tool!
What do you dislike about the product?
I wish the notifications stayed open longer after reading them or another option to refer back to them quickly.
What problems is the product solving and how is that benefiting you?
Allows more communication on emails for all involved and less team chatting.
Superior Email Optimization
What do you like best about the product?
The ability to assign emails, track requests, and share emails across different inboxes is incredibly helpful
What do you dislike about the product?
Sometimes it can be challenging to keep conversations in shared inboxes private
What problems is the product solving and how is that benefiting you?
Hiver allows collaboration across teams and more efficient email response times
it's been super helpful for communication
What do you like best about the product?
that i can easily see what my team has responded to
What do you dislike about the product?
not necessarily hiver issue but getting more team members to utilize it
What problems is the product solving and how is that benefiting you?
I now don't have to slack my team members to ask if they've replied to a customer
NO MORE GUESSING AND FORWARDING!
What do you like best about the product?
Everything is all in one place! Having the ability to assign and share directly within our team makes things such a breeze. You can use it anywhere and anytime. Having a reminder to respond is also great to have when trying to provide the max amount of service and support to our clientel.
What do you dislike about the product?
The only possible downside with Hiver is the TAGs section.
What problems is the product solving and how is that benefiting you?
Hiver solves and takes away having to start and forward emails.
My time with Hiver.
What do you like best about the product?
What I like best about Hiver is that the ability to organize emails is clearly outlined, and the note section.
What do you dislike about the product?
Hiver slows my Gmail down, and there is a tag limit.
What problems is the product solving and how is that benefiting you?
Hiver solved the labeling emails appropriately problem, we were experiencing. I can now label and find emails faster.
Very happy with hiver
What do you like best about the product?
Hiver is an essential part of my day to day. I like the ease of use, and the features that are included. We use this daily. The customer support team is always going above and beyond for my team.
What do you dislike about the product?
I do not have any issues with Hiver. It is exactly what we need.
What problems is the product solving and how is that benefiting you?
Hiver solves the problem of me having to delegate emails within my team. The emails are equally distributed and I can easily account for any of my team members being out.
The new integration with Netsuite is something that we are very excited about!
The new integration with Netsuite is something that we are very excited about!
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