Hiver
HiverReviews from AWS customer
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Great for a team mailbox
What do you like best about the product?
The shared mailbox is great and allows our team to take emails based on their individual expertise.
What do you dislike about the product?
There is some amount of email duplicity at times, and it can be difficult to find emails that have been put into Pending status.
What problems is the product solving and how is that benefiting you?
Its easy to identify which team members have picked up which emails.
Help me increase my productivity, substantially.
What do you like best about the product?
The tagging and comments within the emails.
What do you dislike about the product?
Sometimes it gets very buggy, especially when searching and adding labels.
What problems is the product solving and how is that benefiting you?
Query assignment.
Customer Success Experience
What do you like best about the product?
Understanding customer satisfaction on email chains is helpful. Also, having access to a shared support account. Easy to use.
What do you dislike about the product?
People will accidentally a rating without meaning to / you can't have the satisfaction rating appear only once on a chain / the notifications never disappear.
What problems is the product solving and how is that benefiting you?
Having access to a shared inbox. Understanding customer sentiment.
Great work partner
What do you like best about the product?
Hiver keeps everything in order and simple, it's discreet and doesn't encroach on my workspace
What do you dislike about the product?
The downside is the lack of options or customization
What problems is the product solving and how is that benefiting you?
Organizing email, helps me stay on top of email priorities
Awesome way to manage your inbox!
What do you like best about the product?
I like that it helps me keep on top of my customer requests & communications by keeping emails open that I have not responded to. I like the tagging feature to keep up with what type of customer requests I am receiving. I also like automations, wihch allows my customer's emails to come directly to me instead of going to our team inbox.
What do you dislike about the product?
Once I close the email and am finished with the conversation, the email goes out of my inbox. I wish it stayed in my inbox but closed,
What problems is the product solving and how is that benefiting you?
Keeping up to date on my 24 hour SLA for customer responses.
Great System for managing team inboxes
What do you like best about the product?
The ease of use! Working on a team of 7, it's great to have automatic assignment in place along with easy labels/statuses so that everyone knows where each request or message is in the experience.
What do you dislike about the product?
Not a lot of value I can bring from my personal inbox now, given that everything addressed to me will flow to the group inbox. But that's a fair trade off if the priority is to organize team management and ease of use for one address/one team.
What problems is the product solving and how is that benefiting you?
Used to operate out of a google groups inbox. Very clunky, and unclear where messages where in the cycle (who had responded? Was the issue resolved? etc.)
Hiver is a great tool for those who must use Gmail for client communication
What do you like best about the product?
It makes it possible to keep track of your team's ongoing supports and tasks, allowing you to be more productive.
What do you dislike about the product?
The fact that I use it on top of Gmail makes it limited to how an e-mail tool works.
What problems is the product solving and how is that benefiting you?
It's shared inbox allows my team to keep track of each other's work, and also optimizes my company's customer communication through e-mail.
Great tool to have teammates easily answer questions
What do you like best about the product?
It's very simple to use and organize within the system. Their customer support has been responsive as well when there have been issues.
What do you dislike about the product?
The tool is great - the only issue is true adoption for our team.
What problems is the product solving and how is that benefiting you?
Having the correct person answer the client.
Hiver:more than a tool, a key to be successfully organized
What do you like best about the product?
The most helpful tool for me is that I can classify my emails as pending or closed cases, this helps me to differentiate what emails are waiting to be completed without confusion. I also like that I get reminders of emails I have yet to respond and it indicates how many days have passed since I received that mail. This helps me to give proper follow-ups to my emails.
What do you dislike about the product?
If I get mentions or are tagged in the Hiver comments I get a notification, but sometimes I get many notifications and a relevant one gets buried with new notifications. Currently, there are 2 tabs: Priority and All, I believe it would be good to have a search bar that allows me to filter keywords that help me find a specific notification without having to scroll down searching.
What problems is the product solving and how is that benefiting you?
I have a shared email account with my work team and we receive lots of emails every day. Hiver allows us to sort through them and assign different emails to different teammates, according to our duties. Hivers allow us to be efficient, have great internal communication, be organized, answer quickly to time-sensitive matters and visualize our workload emails.
Hiver The ultimate email filter.
What do you like best about the product?
Very easy to use and really helpful to organize Emails coming in For Accounts payable and Receibable.
What do you dislike about the product?
Sometimes it has a glitch that the number of emails unread don't clear after reading them.
What problems is the product solving and how is that benefiting you?
The hiver is helping use identify and filter the incoming emails for Accounts payable and receivable. Making it easier to assigned to the right person.
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