Hiver
HiverReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,274 reviews
from
External reviews are not included in the AWS star rating for the product.
Good for Collaboration and Multiple inboxes
What do you like best about the product?
The chat function to talk to over colleuges to ensure the correct information is gathered before answering a ticket
What do you dislike about the product?
When using Hiverr for the inbox it can be a bit of a pain with multiple email chains from the same person on the same subject.
What problems is the product solving and how is that benefiting you?
First response times are keeping us on track with customer replies
Would highly recommend Hiver, such a useful tool
What do you like best about the product?
Enables me to seamlessly share inbox with my team
User friendly
Great tech support
User friendly
Great tech support
What do you dislike about the product?
The only con I can think of is that there are limited 'seats'
What problems is the product solving and how is that benefiting you?
Being able to assign emails among my team and being able to view team members' inboxes
Hiver enables us to scale up while still delivering excellent service to our customers
What do you like best about the product?
The shared inbox is where incoming mail is triaged and assigned. Much of this can be done automatically, which saves us a lot of work. I like how we can keep track of the amount of tasks assigned to each team member, and the status of open requests. We use the tagging function a lot, and also make use of the templates for frequently asked questions. I like the knowledge base feature too.
What do you dislike about the product?
Previously at Zoho, we were able to tag team members. This tagging is now only available to members who are signed up to Hiver (the customer service team), not the whole organisation.
What problems is the product solving and how is that benefiting you?
We are able to reply to customer queries with the team. All incoming emails are delegated to a team member. We assign priorities and monitor the progress. Much of the delegating and tagging can be done automatically, which saves a lot of time. It took us not a lot of time to get used to Hiver as a team.
Excellent
What do you like best about the product?
The email templates allow for easy signing of emails.
What do you dislike about the product?
The down sie or what is the least helpful is that often times hiver disconnects from my email.
What problems is the product solving and how is that benefiting you?
I am not too sure what problem hiver is fixing
Transform your internal communication and customer support
What do you like best about the product?
After implementing Hiver in my organization, it has completely transformed our internal communications for various purposes. It is so effortless that you implement it once with just a few clicks and a lot of things are automated. It also provides various customer support channel options. With such an easy to integrate product, you can automate a huge number mundane work communications and email sharing, which actually saves your time and efforts and eliminates communication lag in the team. Things are so easy and smooth that after implementation, you end up using these systems daily even without realizing that you are using it.
What do you dislike about the product?
Not much to dislike, except the live chat icon for our websites is not customizable and it can not be positioned on the page to match our designs so it impeds user experience a little bit.
What problems is the product solving and how is that benefiting you?
Hiver automates a lot of things around email communications. The best part is, it does not require separate learning. It sits right in the inbox, which minimizes learing curve and since it does not require separate installations for users, it removes any admin efforts altogether, once the implementation is completed. It helps in easier email sharing, saves precious data storage space by eliminating the need to forward emails to multiple team members even when it has attachments. The customer support channel are also a breeze to utilize and having live chat on our website with minimum efforts is a big plus for any small or medium sized business.
Very helpful to follow up and track - make life easier
What do you like best about the product?
Ease of use and customer support where we don't miss addressing emails
What do you dislike about the product?
Nothing in specific to say, may be sometime it logs out of gmail integration and to get more features.
What problems is the product solving and how is that benefiting you?
shared inbox and manageing emails without missing it.
Hiver has been in use for couple months in our company and so far we are satisfied
What do you like best about the product?
Tags and filtering has been the most used and valuable for us. With Hiver we can manage small businesses emails and break down offers and other messages so that they can be more easily handled by several people. Very easy to use and it took just couple days to get used to Hiver. We use it daily and all the time. It makes the email messaging quick and more systematic. Customer support answers also well to our questions.
What do you dislike about the product?
Sometimes the ''Private link for members of the shared mailbox'' links won't work and another issue we have had is that when when replying to a thread where the most recent message was sent by me, Hiver automatically selects me as the recipient. If this is not corrected, the message will not reach the right person.
What problems is the product solving and how is that benefiting you?
With Hiver, customer emails don't get lost in the mail and our people can easily manage contacts and leave comments to help the next processor move on. This helps us to keep response times short. In addition, for example, requests for quotations are easy to process using tags, and if a customer has not responded to a request for quotation, we can send a new enquiry later, either through automation or ourselves. This allows us to better deliver final orders.
Helpful
What do you like best about the product?
Hiver was very useful for us and help us on our task.
What do you dislike about the product?
As of now, nothing. Cause hiver was a big help for us
What problems is the product solving and how is that benefiting you?
It helps us on sorting out email
Business email made easy
What do you like best about the product?
Useful for shared inboxes, documents a clear work flow, makes managing multiple emails with clients simple. Hiver is a vital part of my everyday work.
What do you dislike about the product?
Some small glitches at times- sometimes pending emails will not reopen with responses.
What problems is the product solving and how is that benefiting you?
Solving the difficulty of sharing a single inbox across multiple staff.
Making Work More Efficient
What do you like best about the product?
Hiver is a fantastic tool for efficiently managing shared inboxes. One of the things I like best about Hiver is its seamless integration with Gmail, which makes it incredibly easy to use for teams already familiar with the Gmail interface. It streamlines collaboration by allowing team members to work directly within their email client, assigning emails, sharing notes and collaborating on responses without having to switch between platforms or applications. Plus, its intuitive interface and robust feature set make it a valuable asset for improving team productivity and communication.
What do you dislike about the product?
While Hiver is a powerful tool for managing shared inboxes, there are a few areas where it could improve. One potential drawback is its pricing structure, which may be prohibitive for smaller teams or businesses on a tight budget. Additionally, while Hiver integrates seamlessly with Gmail, its compatibility with other email platforms is limited, which may be a limitation for teams using different email clients
What problems is the product solving and how is that benefiting you?
Shared inboxes get a lot of emails, which can be overwhelming and inefficient. Hiver helps teams manage emails by assigning them to specific members, tracking their status, and working together on responses. This reduces the burden on individual team members and ensures emails are addressed in a timely manner.
showing 241 - 250